Program Support Specialist

Summary

Over twenty-five years of Administrative/Managerial experience. Able to communicate with clients from all professional backgrounds, understand the needs of the office and maintain a productive work area for all employees. Excellent communication, customer service and time management skills.

Professional Experience

Fleet Servicer/

Program Support Specialist Metropolitan Police Dept (DC Govt) May 2008 – Present

Plan, coordinate and monitors Fleet GSA purchases and invoices, fleet fuel, fleet surplus property disposals, fleet special equipment(LoJack, tag readers), and fleet car wash vouchers. Handles all tag and titling for the entire police fleet as well as conduct routine audits to ensure all registrations and inspections are current and if not then handle accordingly. I am required to submit timely responses for all legal documents required by Ofc. of Risk Management or MPD’s legal counsel, which includes researching numerous data bases:, and am responsible for all record-keeping reports associated with fleet operations. I also develop administrative plans and programs to achieve and maintain timely equipment removal and equipment and installations of all vehicles in MPD’s fleet, conducts body damage estimates, prepares reports and submits recommendations to my Supervisor.

Accident Coordinator First Vehicle Services June 04 – Mar 2009

Maintained accident repair program within contractual obligations and as per company procedures / Communicate professionally w/ customers and Supervisors / maintain required attendance at work site / evaluate completed work prior to release / provide timely and accurate support services to operational staff / provide training, technical support and assistance to staff / compile, sort, and verify accuracy of data to be entered into computer system / provide all necessary reports and end of month invoicing / process employee payroll as needed / operate and maintain computer accounting & reporting system as well as perform other duties as assigned or as needed

Service Writer First Vehicle Services Oct 01 – June 04

Open work request immediately upon receipt / Close work request immediately upon completion of quality inspection / Run and review Faster reports as needed / Answer telephone for shop lines and schedule repair appointments / Maintain vehicle information files / Take road call information, communicate with day shift foreman to dispatch mechanic or outside service / Contact outside vendors to arrange warranty mechanical repairs, using information given / Arrange pick-up of outside repairs / File work orders with PM sheets, 415’s (operator write up), and maintain unit file related information / Reconcile vehicle history reports for customer as needed / Run review reports as needed / Verify accuracy and creditability of appropriate info on WO’s

Service Writer SERCO Apr 01 – Oct 01

Provided clerical office support as well as assistance to customers at service counter / Data entry for 30+ repair orders daily / Answer multiple phone lines pertaining to vehicle inquiries and service questions in a timely and precise manner / Obtain purchase orders for vendors for services rendered / Maintain vehicle files on a daily basis / open and close repair orders immediately upon arrival and completion / Operate computer or other data entry device to enter data / Copied data and compiled records and reports / Re schedule vehicles on PM schedule / Perform other duties as assigned

Administrative Assistant XO Communications Nov 00 – Mar 02

Track department’s budgeted capital and operating expenses versus actual expenses / Work with vendors on expense projections and past due invoices / Perform administrative duties including procuring office supplies, time and attendance tracking for OSP / Create, edit and maintain Microsoft Word and Excel documents / Interface with IT, Finance and Accounts Payable departments in development and maintenance of department purchase requisitions and purchase orders / Handle personnel logistics for staff of 20+, such as facilities, computers, CTAC support, training coordination and completion of HR forms / Oversee timely submission of weekly Clicktime reports and produce performance reports for department VP / Processed and maintained all Miss Utility inbound and outbound calls

Assistant Branch Manager F&M Bank NOVA July 96 – Sept 00

Supervisor on-site/ Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities/ Answered customer questions and investigated and corrected errors, following customer and establishment records, and used calculator or computer/ Presented funds received from customer to Teller for deposit, and obtained receipt for customers also Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

Skills and or Certificates

Proficient in Microsoft Word, Excel, and Internet Research, Auto Estimatics 3000(Vale Institue), Star 2000(Vale Institute), Microsoft Project, Faster Web, data entry, 10 key calculator, multi-lined phones, great customer service, organizational, problem solving and multi tasking skills, fax, copy, and scanner abilities

Education

Largo Senior High School Upper Marlboro, Md

References furbished upon request

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