Microsoft Office Human Resource

JESSICA A. FELDER

***** ******* ******, ***. *, COCKEYSVILLE, MD 21030

443-***-**** *********@*****.***

Objectives

To obtain a position that promotes growth, education, and allows me to make a difference in the lives of others.

Experience

Supervisor – Insurance Verification / Data Analyst March 2015 - Present Kennedy Krieger Institute 2901 E. Biddle Street, Baltimore, MD 21205 Managing a team of 5 employees; providing them with guidance and training to implement the most efficient and effective practices; processing leave requests, monitoring performance, holding team meetings, and handling disciplinary actions as needed. Ensuring that my team is adequately performing their duties as assigned through weekly quality assurance reviews. Responsible for creation and preparation of training materials used for new hires; responsible for data cleaning, data analysis, reporting on outcome attainment, process management, financial and operational analysis; responsible for creating and understanding Microsoft Access queries and statements used to collect data from different sources and systems, collate and transform data, perform analysis, and prepare data for presentation via regular (weekly, monthly, quarterly and annually) as well as ad-hoc reports for end users. Responsible for preparing reports to include data tracking, organizing, tabulating and summarizing for internal department projects and for use by the CMO Director. These reports would include graphs, tables and charts. Providing, developing and maintaining database training to include training materials for the Administrative Service Coordinator and other end users. Business Office Manager May 2003 – March 2015

Genesis HealthCare 6000 Bellona Avenue, Baltimore, MD 21212 Managed a staff of 5 employees; provided them with orientation and training for the department. Responsible for handling staff scheduling, grievances, and disciplinary actions; processed leave requests and payroll; assisted with creation and implementation of new policies. Ensured systems and controls were in place as outlined in policy and procedure manuals. Meet established daily, weekly, and monthly deadlines. Directed the processing of accounts receivable, adjustments/refunds, private and third party agencies, census information, ancillaries, cash deposits, and posting as applicable. Managed all month end processes, which included completion of data entry, review and correction of edits, and census reconciliation; ensuring timely filing of Medicare, Medicaid, and insurance claims. Assisted staff with employee benefit enrollment at initial hire and during the open enrollment period; this included explaining time off benefits and insurance benefit options to staff. Performed the new employee orientation for incoming staff to the facility, as needed.

Skills

Computer Programs: MedSeries 4, PeopleSoft, Kronos, Microsoft Office Word, Excel, PowerPoint, Access and Outlook.

Human Resource Functions: Disciplinary process, new employee orientation, processing new hire paperwork (including tax forms), handling employee grievances, and updating policy and procedure manuals, creating training guides.

Jessica A. Felder Page 2

Education

University of Maryland University College

Anticipated Graduation: Dec. 2018 Master’s Degree in Healthcare Administration

Currently maintaining a 3.75 GPA.

Towson University

Graduation Date: May 2013 Bachelor’s Degree in Family Science

Graduated with academic honors. GPA upon graduation: 3.60. References

Available Upon Request

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