Customer Service Representative

Melissa Crumpler

*** ************ *****, *****, ** 27542 Telephone #: 984-***-****

Email: *******.******@*****.***

Objective: To obtain a permanent position in a profitable and growing business

that will allow me to utilize my skills, abilities and knowledge to the

fullest. To allow room for advancement with a business that cares for

their employees.

Skill Summary: Motivated, energetic, self starter with strong problem solving skills.

Ability and desire to be a valued contributor to the company and clients.

The ability to work well with all types of people and personalities. Well

Developed written and verbal communication skills. High level accuracy and attention to detail. Detailed oriented, strong work ethics and can be

depended on being there and getting the job done. Commitment to

quality and teamwork.

Employment History: (Past 15 Years)

October 2015-May 2016 Nexans Aerospace, USA LLC. Elm City, North Carolina

Company closed

Position: Customer Service Representative

Responsibilities: All office responsibilities, quoting, taking purchase orders. Clientel globally, generating reports, entering

Workorders, spreadsheets, handling complaints, problem solving,

answering phones and all customer emails, issuing customer credit,

filing and archiving folders in addition to making copies and faxing

important documents.

September 2013-October 2015 La Bella Vue, Raleigh, North Carolina

Position: Self employed (Retail)

Responsibilities: Retail company handling all responsibilities from

Business paperwork, stock, revenue, office duties, payroll and customer

Service.

July 2006-September 2013 Microbac Laboratories, Wilson, North Carolina

Position: Administrative Assistant

Responsibilities: All office duties, customer service, global clientel,

Problem solving, generating reports, review data, second review

approvals, sample splitting in lab testing, database entry, spreadsheets

in excel and word documents, postage and mailing, faxing and emailing

reports, scanning, copying and filing.

August 2005-June 2006 BB&T Operations Center, Wilson, North Carolina

Position: Loan Specialist

Responsibilities: Obtaining loan information, repossession and

customer service.

March 2001-July 2005 Lifetouch National Schools Studios, Goldsboro, North Carolina

Position: Office Manager

Responsibilities: All office duties, customers service, payroll, filing,

problem solving, paperwork, answering the phones, computer

spreadsheets and data entry.

Education:

1998-2001 Citizens High School, Orange Park, Florida

Completion: Obtained High School Diploma

2002-2005 University of West Florida and Johnston Community College

Completion: Obtained and Associates Degree in Business Administration

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