Restaurant Area Manager, Restaurant Manager, Trainer
Resume:
A.FEROZKHAN
Old # ***, new # *, “O” Block, Ganapathy Colony, Anna Nagar East,
Chennai, Tamil Nadu, India – 600102.
Mobile: 919*********
Skype : Ferozkhan47
E-Mail: *************@*****.**.**
Looking for an energetic and challenging career where I can learn things as well as I can implement innovative ideas that will be helpful for the growth of the organization and me too.
2016 April – 2017 May : Store In-charge - Costa Coffee Riyadh (KSA)
Jawad Business Group.
2012 October – 2016 February : Assistant Training Manager – The French loaf (Chennai)
Oriental Cuisines Private Limited – (Handling Multi Stores)
2010 March – 2012 March : Shift In-Charge – Green beans Coffee (Kuwait)
2008 February – 2010 March : Shift Manager – Pizza Hut (Chennai)
Hansa Zone Pvt Ltd.
2005 November- 2008 February : Café In-Charge - Café Coffee Day (Chennai)
Amalgamated Bean coffee Trading Co. Ltd.
2005 February– 2005 July : Steward
Hotel Best Western Germanus. (Madurai)
2004 May – 2005 January : Senior Steward – F&B Assistant
Hotel Star City (Chennai)
2003 November – 2004 January : Steward Trainee – Industrial Training
Hotel Star City (Chennai)
Handling Store Operations & Team Training.
Marketing Plan coordination with Marketing Team.
Making New Process and Follow up of the Process.
Responsible of Profit & Loss Statement ensuring Top line and bottom line to achieve.
Inter Department and Support Department Meeting and coordination.
Sales Building in order to achieve, Checking and working on Sale Growth Comparatively.
Coordinate with Training Managers on SOP, PNL, and LSM.
The French Loaf:
Multi Store Training & Development
Auditing and Control over stocks to maintain the Costing at par.
Menu Planning, Training Manual and Product descriptions.
Organizing Party at Outlet Level Corporate Visit along with Store Manager.
Guest Relations, Corporate Visit and Coordination.
Conduct meeting with Managers on weekly basics.
Do Training performance check list during outlet visit.
Coordinate with projects for new store openings.
Café Coffee Day:
Responsible for the Profitability and respect to the outlet sales.
Check of Stock on daily basis and keep a control on wastage and various control of cost.
Checking of the hygiene and standards according to the SOP.
Coordination with the senior managers with respect to the property.
Checking the quality of product, training and educating the staffs, stock check, costing and control on wastage.
Conducting self-inspections, conducting training session, daily briefing & monthly meeting.
Doing Store level events.
Indenting and projecting for the stores.
Sending daily, weekly and monthly reports like daily sales & food wastages.
Train new staffs and existing staffs on store operations.
Promoted people to management trainee, Assistant Manager, Brew Master and Café Manager.
Cross check on banking report and petty cash register.
Hotel Best Western Germanus/Star City
Restaurant Operations:
Organizing for themes and party costumes.
Co-ordinations with the other departments to enable smooth operation of departments.
Conduct daily briefing with the Service staff, Guest Relation.
Documenting and standardization of process in the department.
Documenting the records of the guest comments and various guest details in computer.
In charge of the restaurant, making duty roaster, receiving the V.I.P Guests taking care of them in general.
Bar:
Overall supervision of the bar.
Maintenance of records as per excise law, making all sort of international cocktails and mock tails.
Keeping track of Inventory of soft drinks and liquors. Guest Relations, good communication, handling cash bill.
Innovation of new cocktails for the festivals.
Room Service:
Handling cash, taking order according to the guest priority if anything mentioned in the Fidelio POS.
Suggestive selling, Co-ordination with Kitchen, Co-ordination with other departments, guest relation and complaint handling.
Keeping track of Service done in this Department, Checking of the V.I.P Orders as well as the other orders before it lives.
Keeping track of Room Service order taking process.
Banquets:
Banquet reservations, suggesting menu with varied choices, Co-ordination with the various department related to the function, billing and documenting process.
Managing larger parties. Keeping track of frequent banquet business to ensure the sales for the month for monthly report.
Co-ordination with the various conference heads to ensure a successful meeting.
Documentation with regard to conference and meeting arrangements, Conference Feedback.
XIITH STD Mangayarkarasi HSC- Madurai. 2002 56%
XTH STD Mangayarkarasi HSC- Madurai 2000 75%
Diploma in F&B Service in Madras Institute of Hotel Management & Catering Technology 2004 64%
Customer Care & Communication Skills Certification Completed & rewarded at Costa Coffee.
Enhanced Dine-In Services Certification Completed at Pizza Hut.
Certification Complete as a Brew Master at Café Coffee Day.
Communication and People Skills, Analytical problem solving and planning Skills, Positive Attitude, Leadership, Believe in work ethics, Work Standards, Team Work & recognitions.
Knowledge of Ms-Word, Knowledge of POS (Points of Sales), Knowledge of doing exercise in Excel.
Listening to Music, Cricket.
Participated in Regional Latte Art championship
New Store Openings – To set the Restaurant for smooth operations (Chennai)
Best Manager for the month (Costa Coffee)
Achieving the Target given also maintain the standards and hygiene.
Outdoor organizer & support for profitable Revenue.
Named in the memorable position in meet of the Promotional activities.
Date of Birth : 30th June 1985
Religion : Muslim
Nationality : Indian
Marital Status : Married
Father’s Name : Ajmalkhan
Mother’s Name : Lathifa
Passport Number : N0807971
Passport validity : June 29, 2025.
Date and Place of Issuance : June 30, 2015 – Chennai.
Language Spoken and Written : English, Tamil.
Declaration:
I hereby declare that all the above information has been furnished to its truthfulness to the best of my knowledge and beliefs.
A.Ferozkhan
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