Technician Customer Service
Resume:
Frances Sandeman
************@*******.***
Mt. Barker, SA 5251
(08) 83911993 040*******
PROFESSIONAL OBJECTIVE
My goal is to apply my knowledge of databases, library systems, and archives to a dynamic organization that promotes a culture of achievement, integrity, and team unity. I seek a challenging full-time position where my experience and passion lead me through a successful career path.
DIFFERENCE OFFERED
I bring a unique combination of sound business sense, creative problem solving, and humor to any team I’m a member of.
SKILLS & EXPERIENCE
•Executive Level Administration
•Bookkeeping
•Records Management
•Multi-Media Presentation Delivery
•Curriculum Development
•Training Delivery
•Tour Conducting
•Library Database Development, Implementation and Management
•Complete Library System Creation and Implementation
•Library Induction Procedure Development
•Biography Compilation
•Archive Organization and Implementation
•Research and Reference Assistance
•Accounts Receivable/Payable
•Retail Sales and Customer Service
•Voice Over Presentation
Computer Software and Equipment Experience Library/ Archival/ Educational Software
ClickView
Microsoft Outlook
Microsoft Powerpoint
Microsoft Excel
Microsoft Word
MYOB Accounting
Wordpress 2016
Quickbooks
Printer and Scanner
Book Binding Spiral and Laminating Machine
Barcode Reader
Laminator
Dictaphone
Typing Speed : 55 wpm
Koha Open Source Library Database
National Archives RecFIND Database
Inmagic Library Database
EMAZE School Management Database
MAZE School Management Database
NTLIS School Libraries Database
AMLIB School Libraries Database
ACCESSIT School Library Database
Libraries Australia Search and Catalogue
Libraries Australia Inter-Library Loans Module
EMPLOYMENT RECORD
Cataloguer May 2017- Present.
ALS Library Services
Responsibilities
Original and copy cataloguing of books including upgrade of records
from AACR to RDA standards of MARC21 bibliographic records
Library Assistant
St. Aloysius College (R-12)
July 2013 – May 2017.
Permanent Position
Responsibilities
Assisting students and faculty with reference queries
Assisting students with computer use, printing, and photocopying
Administering loans and returns
Cataloguing
Coordinating scholastic orders with faculty
Facilitating The Premier’s Reading Challenge
Managing ClickView Database
Overseeing accounts receivable/payable
Maintaining the integrity of the library’s collection, including the distribution of overdue letters
Substitute Library Officer
Department of State Development (SA)
Geoscience Library
July 6th – 20th, 2015
September 26th – November 23rd, 2012
Responsibilities
Maintained the library collection
Cataloguing
Answered reference queries
Managed inter-library loans
Managed circulation of serials
Scanned documents for digitized records
Substitute Administration Assistant
Pedare Christian College
March 26th – May 5th, 2012
September 2012
Responsibilities
Supervised students
Assisted with student care during immunizations
Maintained absentee records, daily notices, first aid kits, and sick bay
Communicated with parents in regards to students who were ill or injured
Administered first aid
Received payments
Supervised and updated the sign-in sheets for late arrivals and early departures of students
Checked and initialed notes from parents
Received emails and phone calls from the parents of students absent or late
Investigated unaccounted absences
Answered general inquiries from parents, students, and teachers
Served as relief for non-staff members assisting teachers with special needs students
Filled-in for administration staff on leave
Library Technician
Pedare Christian College
September 2011 – December 2012
Responsibilities
Supervised students
Answered student queries
Assisted students with their schoolwork
Facilitated Year 12 exams
Assisted students with computer use, printing, and photocopying
Records Manager/ Library Technician
Australian Water Environments
October 2007- June 2011
Responsibilities
Performed office administration tasks
Handled invoicing
Managed reception desk
Managed collection archives
Managed material loans and returns
Catalogued collection materials and copies
Created of bibliographic records
Maintained library collection
Purchased and implemented barcode system
Transferred, created and downloaded over 5,000 records
Implemented Koha Open Sourced Library Database
Scanned and digitized employment files
Created and implemented a new library system
Created an in-house library classification system
Identified, planned, and developed a library induction procedure
Library Technician
Department of Infrastructure, Planning, and Environment (NT)
Information and Resource Centre
August – December 2004
Responsibilities
Managed inter-library loans
Answered reference queries
Catalogued copy
Catalogued new collection items
Reference Officer
National Archives
August 2002 – February 2003
Responsibilities
Answered reference inquiries by phone, fax, email, mail, and in person
Advised and trained researchers
Assisted clients with online registration
Outlined the services, policies and procedures offered to clients
Accessed examination of records for public inquiries
Performed lending and returning duties
Reference Officer
National Archives (continued)
Prepared and presented lectures and tours to students and general public
Performed reception duties
Took minutes taking at staff meetings
Typed up monthly reports for the reference team
Reference Technician
Northern Territory Reference
March 2002 – August 2002
Responsibilities
Performed reference work utilizing NTLIS, EBSCO, Australian Standards, and James Bennett database searches
Utilized non-digital tools such as biographies, encyclopedias, and indexes in order to answer queries
Trialed new databases and provided feedback regarding their performance
Facilitated the Project Youth in Parliament Program
Managed inter-library loans
Compiled bibliographies
Researched information regarding products and services that would be useful for the library
Library Technician
Department of Mines and Energy
August 2001 – December 2001
March 2002
Responsibilities
Processed serials
Circulated serials
Managed inter-library loans
Processed books
Editing the Library Inmagic database
Registered new clients and staff
Created barcoded library records
Sent mailers to public regarding library information
Library Technician/ Acquisitions Officer
Charles Darwin University
April 1995 – June 1997
Responsibilities
Maintained loose-leaf files for the law collection
Catalogued copy
Checked bibliographic details on ABN
Processed book orders
Managed accounts receivable/ payable
Serials Officer
Charles Darwin University
April 1993 – June 1994
Responsibilities
Maintained the journal’s database
Processed donation books and serial items
Processed and circulated journal copies to staff and students
Sorted and processed library mail
Contracted professional binding of serials
Managed short term loans
Assisted in moving the entire library collection to new facility
Library Technician
Department of Mines and Energy, Darwin
April 1992 – April 1993
Responsibilities
Performed data entry
Added barcodes to books and database
Edited in-house library database
Added new items to library collection
Answered reference queries
Processed book loans
Managed inter-library loans
Maintained special library collection
Administered loans and returns
Processed and circulated of journals
Trainee Library Technician
Department of Mines and Energy
Alice Springs Geoscience Library
February 1989 – March 1992
Responsibilities
Answered referenced queries
Processed and maintained journals
Maintained journals circulation lists
Created library signage and displays
Indexed
Processed loans and returns
Catalogued copy
Performed administrative duties
EDUCATION & TRAINING
Graduate Certificate in Information Management
University of South Australia
2016
Voice Over Workshop and Demo
Australian School of Radio
2012
Intermediate Certificate in Microsoft Excel
2003
Respond to Abuse and Neglect Certificate 2016
Senior First Aid Certificate
2012; revised 2014
Quickbooks Certificate
Associate Diploma in Applied Library Science
Edith Cowen University, WA
Certificate of Clerical/Office Duties
Clerical Australian Traineeship Scheme
1988
Current Police Clearance Certificate
REFEREES
Pam Aagaard
Librarian
Geoscience Library
Resource Information
Ph: 84633345
***.*******@**.***.**
Carol Grantham
Coordinator of Information Services
St. Aloysius College
Ph: 08 82173200
Liz Denton-Brown
Teacher Librarian/Coordinator Daily Operations
Pedare Christian College
Ph: 82801700
Emma Oakey
Administration Manager
Ph: 043*******
Judy Richter
Cataloguing Team Leader
ALS Library Services
Ph: 08 8276 5500
www.alslib.com.au
email: ****.*******@******.***.**
Contact this candidate