Post Job Free

Resume

Sign in

Technician Customer Service

Location:
Mount Barker, SA, 5251, Australia
Posted:
October 24, 2017

Contact this candidate

Resume:

Frances Sandeman

ac2w6h@r.postjobfree.com

** ******* *****

Mt. Barker, SA 5251

(08) 83911993 040*******

PROFESSIONAL OBJECTIVE

My goal is to apply my knowledge of databases, library systems, and archives to a dynamic organization that promotes a culture of achievement, integrity, and team unity. I seek a challenging full-time position where my experience and passion lead me through a successful career path.

DIFFERENCE OFFERED

I bring a unique combination of sound business sense, creative problem solving, and humor to any team I’m a member of.

SKILLS & EXPERIENCE

•Executive Level Administration

•Bookkeeping

•Records Management

•Multi-Media Presentation Delivery

•Curriculum Development

•Training Delivery

•Tour Conducting

•Library Database Development, Implementation and Management

•Complete Library System Creation and Implementation

•Library Induction Procedure Development

•Biography Compilation

•Archive Organization and Implementation

•Research and Reference Assistance

•Accounts Receivable/Payable

•Retail Sales and Customer Service

•Voice Over Presentation

Computer Software and Equipment Experience Library/ Archival/ Educational Software

ClickView

Microsoft Outlook

Microsoft Powerpoint

Microsoft Excel

Microsoft Word

MYOB Accounting

Wordpress 2016

Quickbooks

Printer and Scanner

Book Binding Spiral and Laminating Machine

Barcode Reader

Laminator

Dictaphone

Typing Speed : 55 wpm

Koha Open Source Library Database

National Archives RecFIND Database

Inmagic Library Database

EMAZE School Management Database

MAZE School Management Database

NTLIS School Libraries Database

AMLIB School Libraries Database

ACCESSIT School Library Database

Libraries Australia Search and Catalogue

Libraries Australia Inter-Library Loans Module

EMPLOYMENT RECORD

Cataloguer May 2017- Present.

ALS Library Services

Responsibilities

Original and copy cataloguing of books including upgrade of records

from AACR to RDA standards of MARC21 bibliographic records

Library Assistant

St. Aloysius College (R-12)

July 2013 – May 2017.

Permanent Position

Responsibilities

Assisting students and faculty with reference queries

Assisting students with computer use, printing, and photocopying

Administering loans and returns

Cataloguing

Coordinating scholastic orders with faculty

Facilitating The Premier’s Reading Challenge

Managing ClickView Database

Overseeing accounts receivable/payable

Maintaining the integrity of the library’s collection, including the distribution of overdue letters

Substitute Library Officer

Department of State Development (SA)

Geoscience Library

July 6th – 20th, 2015

September 26th – November 23rd, 2012

Responsibilities

Maintained the library collection

Cataloguing

Answered reference queries

Managed inter-library loans

Managed circulation of serials

Scanned documents for digitized records

Substitute Administration Assistant

Pedare Christian College

March 26th – May 5th, 2012

September 2012

Responsibilities

Supervised students

Assisted with student care during immunizations

Maintained absentee records, daily notices, first aid kits, and sick bay

Communicated with parents in regards to students who were ill or injured

Administered first aid

Received payments

Supervised and updated the sign-in sheets for late arrivals and early departures of students

Checked and initialed notes from parents

Received emails and phone calls from the parents of students absent or late

Investigated unaccounted absences

Answered general inquiries from parents, students, and teachers

Served as relief for non-staff members assisting teachers with special needs students

Filled-in for administration staff on leave

Library Technician

Pedare Christian College

September 2011 – December 2012

Responsibilities

Supervised students

Answered student queries

Assisted students with their schoolwork

Facilitated Year 12 exams

Assisted students with computer use, printing, and photocopying

Records Manager/ Library Technician

Australian Water Environments

October 2007- June 2011

Responsibilities

Performed office administration tasks

Handled invoicing

Managed reception desk

Managed collection archives

Managed material loans and returns

Catalogued collection materials and copies

Created of bibliographic records

Maintained library collection

Purchased and implemented barcode system

Transferred, created and downloaded over 5,000 records

Implemented Koha Open Sourced Library Database

Scanned and digitized employment files

Created and implemented a new library system

Created an in-house library classification system

Identified, planned, and developed a library induction procedure

Library Technician

Department of Infrastructure, Planning, and Environment (NT)

Information and Resource Centre

August – December 2004

Responsibilities

Managed inter-library loans

Answered reference queries

Catalogued copy

Catalogued new collection items

Reference Officer

National Archives

August 2002 – February 2003

Responsibilities

Answered reference inquiries by phone, fax, email, mail, and in person

Advised and trained researchers

Assisted clients with online registration

Outlined the services, policies and procedures offered to clients

Accessed examination of records for public inquiries

Performed lending and returning duties

Reference Officer

National Archives (continued)

Prepared and presented lectures and tours to students and general public

Performed reception duties

Took minutes taking at staff meetings

Typed up monthly reports for the reference team

Reference Technician

Northern Territory Reference

March 2002 – August 2002

Responsibilities

Performed reference work utilizing NTLIS, EBSCO, Australian Standards, and James Bennett database searches

Utilized non-digital tools such as biographies, encyclopedias, and indexes in order to answer queries

Trialed new databases and provided feedback regarding their performance

Facilitated the Project Youth in Parliament Program

Managed inter-library loans

Compiled bibliographies

Researched information regarding products and services that would be useful for the library

Library Technician

Department of Mines and Energy

August 2001 – December 2001

March 2002

Responsibilities

Processed serials

Circulated serials

Managed inter-library loans

Processed books

Editing the Library Inmagic database

Registered new clients and staff

Created barcoded library records

Sent mailers to public regarding library information

Library Technician/ Acquisitions Officer

Charles Darwin University

April 1995 – June 1997

Responsibilities

Maintained loose-leaf files for the law collection

Catalogued copy

Checked bibliographic details on ABN

Processed book orders

Managed accounts receivable/ payable

Serials Officer

Charles Darwin University

April 1993 – June 1994

Responsibilities

Maintained the journal’s database

Processed donation books and serial items

Processed and circulated journal copies to staff and students

Sorted and processed library mail

Contracted professional binding of serials

Managed short term loans

Assisted in moving the entire library collection to new facility

Library Technician

Department of Mines and Energy, Darwin

April 1992 – April 1993

Responsibilities

Performed data entry

Added barcodes to books and database

Edited in-house library database

Added new items to library collection

Answered reference queries

Processed book loans

Managed inter-library loans

Maintained special library collection

Administered loans and returns

Processed and circulated of journals

Trainee Library Technician

Department of Mines and Energy

Alice Springs Geoscience Library

February 1989 – March 1992

Responsibilities

Answered referenced queries

Processed and maintained journals

Maintained journals circulation lists

Created library signage and displays

Indexed

Processed loans and returns

Catalogued copy

Performed administrative duties

EDUCATION & TRAINING

Graduate Certificate in Information Management

University of South Australia

2016

Voice Over Workshop and Demo

Australian School of Radio

2012

Intermediate Certificate in Microsoft Excel

2003

Respond to Abuse and Neglect Certificate 2016

Senior First Aid Certificate

2012; revised 2014

Quickbooks Certificate

Associate Diploma in Applied Library Science

Edith Cowen University, WA

Certificate of Clerical/Office Duties

Clerical Australian Traineeship Scheme

1988

Current Police Clearance Certificate

REFEREES

Pam Aagaard

Librarian

Geoscience Library

Resource Information

Ph: 84633345

ac2w6h@r.postjobfree.com

Carol Grantham

Coordinator of Information Services

St. Aloysius College

Ph: 08 82173200

Liz Denton-Brown

Teacher Librarian/Coordinator Daily Operations

Pedare Christian College

Ph: 82801700

Emma Oakey

Administration Manager

Ph: 043*******

Judy Richter

Cataloguing Team Leader

ALS Library Services

Ph: 08 8276 5500

www.alslib.com.au

email: ac2w6h@r.postjobfree.com



Contact this candidate