ANJANA J PATEL

C-***, Sector-*,

Suncity, SP Ring road E mail- ac2vzb@r.postjobfree.com

Bopal Ahmedabad-380058 Mob. +91-997*******

CAREER OBJECTIVE

To work in an organization that has a highly dedicated & professional environment and to enhance my career

EDUCATION

March 1999 - S.S.C from Shri M.C.P Gayatri Vidhalaya, Mehsana

April 2001 - H.S.C from Shri M.C.P Gayatri Vidhalaya, Mehsana

March 2005 - Graduation in Management, B.B.A from Ganapat Vidhyanagar, Kherva. NGU

CERTIFICATION

Diploma in Office Automation & Financial Accounting(C-DAC)

Insurance Regulatory Development Authority 2007. Agent & Advisor

Capital Market (Dealers) Module 2008 NSE India

Derivatives Market (Dealers) Module 2008 NSE India

Certificate on Financial Market 2008 BSE India

WORK EXPERIENCES

India Infoline Co. Ltd. (As an office work) in May - 2005 to July 2007

Job includes of handling customer complain and solving queries early as possible.

Explain benefits and services of the product and convince them.

Provide best service and customer retention as per company policy.

Max New York Life Insurance Co. Ltd. (As an advisor) in July 2007 to Feb 2010

I have worked as a financial advisor where i explain to the customer about different insurance policies over phone, i also meet them face to face and explain all the benefits of different polices and how it’s useful to them. I have worked as a mediatory of company to the customer.

Perfect Engineering Services (Front desk & back office) in Mar 2010 to Dec 2015

Worked as a receptionist (front desk) and managing all type of document properly (such as Excise & VAT) and also handled Tally program.

Welcomes visitors by greeting them, in person or on the telephone, answering & handling inquiries.

Preparing, scheduling and organizing meetings and appointments.

Toyota Kirloskar Motors Pvt. Ltd (As a CRE) in Nov 2016 to Sep 2017

Currently working as a Customer relation executive and my role is to communicate with customer, listen to their complain & queries and resolve them.

Keep all the records of customer data and services and maintain them in ICROP and CTDMS software.

Assist and support staff in their day to day operations.

Solid written and verbal communication skills, multitasking and time management skills, ability to prioritize tasks.

Job includes distribution of incoming and outgoing mail, provide information via mail or phone, update calendar & schedule jobs. Also perform other clerical duties such as filing, photocopying and inventory of stock.

Contributes to team effort by accomplishing related results as needed.

Preparation of daily report.

SKILLS

Good exposure to the back office profile with work experience in the field of Insurance, Engineering and Automobile sector.

Self-motivation, Confidence & composed nature.

Hard working and dedicative to work

Proficient in managing the documents and prioritize work.

Good verbal and written Communication Skill

Ability to work as a team player and also work independently to achieve objectives.

Knowledgeable in programs such as word, Excel, power point & Tally program.

REFERENCES

Will be available on request

Contact this candidate