Victor M. Barrales

*** ******** ***. ***. * Dover, NJ 07801

ac2vy4@r.postjobfree.com 201-***-****

Distribution Center and manufacturing supervisor

Outstanding problem solving, with the analytical ability to provide excellent management of daily inquiries so goals can be accomplished. Adaptable team Developer by assisting representatives and also having solid self-motivation to also work independently, skilled in creating efficiency in high pace environment involving frequent change.

Distribution Center and Manufacturing Supervisor

Highly organized with great attention to detail and follow-through

Complex / Proactive Problem Solving

Process Improvement

Flexible; great team player; able and willing to learn things

Information Research & Analysis

High-quality Customer Service

Proficient in Oracle R11i, R12, WMS, Document Management and multiple operating systems

Career Experience

RICOH AMERICAS CORPORATION, West Caldwell, NJ

Customer Support Lead 11/2008 -08/2015 Order Coordination Specialist, 08/2015 – 7/2017

Led a group of 12 associates to provide the best Customer Service to Internal and External customers. Distribute incoming work load, answer Inquiries, plan ahead with Warehouse and Inventory Control so Orders get processed and shipped. Trained and participated in the hiring of employees. Working closely with other groups to improve the customer relationship and satisfaction. Using Oracle, WMS and other operating Systems to resolve and complete Inquiries.

Conduct administrative functions on Federal purchase Orders which include Processing, auditing, validating, reconciling statements and invoices, tracking shipments, issuing credits, expediting orders, planning, executing special projects and maintain databases. Expedite and coordinate with different departments on customer orders, interacting with customers, leasing partners, dealers as well as troubleshoot and solve problems, ensuring high-quality customer experience.

Direct relationship with customers, Whs. and Inventory Control to reduce turnaround time on inquiries by 50%

Increased efficiency by working with Whs. to ship Emergency orders reducing credits on shipping by 90% and complains, while strengthening customer relationships

Improved dispute resolution time to exceed corporate goals – from 50% <7 Days to 75% <7 Days and Supporting Federal business with 20% continual Year over Year growth

Reduced lease funding time from 45 to 20 days in a 16-month timeframe (cash resolution)

Streamlined the process of assigning, updating, closing customer inquiries to clear up open current request, reducing turnaround time and follow up request

WAL-MART ROCKAWAY, NJ

Overnight Receiving Clerk & Stocker 03/2007 – Present

Working receiving area, Stocking merchandise and usage of all power equipment. Working in multiple departments depending on business needs. Using RF (WMS) for picking and to bin merchandise. Work with little to no supervision and with others depending on business needs. Constantly looking for the best, most efficient way to complete the task and always working in a safe way. Always trying to learn new task and exceeding at them.

Increased productivity by working in different areas of the operation improving efficiency

Accident free in the 10+ years in Wal-Mart

Reduced errors and bringing up issues that need improvement to management to reduce turnaround time

RICOH AMERICAS CORPORATION, Fairfield, NJ

Outbound Lead Clerk 12/2003 – 10/2008

Led a team of 14 working with Inventory Control and Customer Support to deliver the highest support to the end customer. Responding to inquiries to meet schedule response times. Worked with multiple operating systems, using power equipment and supporting special projects. Managed inventory locations to improve the work flow. Involved in the hiring, training and development of employees. Monitored and changed assignments based on operational requirements. Monitor preparation of LTL shipments, contacted carriers and generated BOL documents.

Achieved 99% Completion of Emergency Orders to avoid shipping credits and customer satisfaction

Increased order processing to 52,000+ line items, 10,500 orders a 15% increase

Generated improvements in the processes to reduce turnaround times on Emergency orders by 10%

Worked on reducing error to line ratio, reducing re-ship and next day air shipping credits by 10%

Generated a 99% B/O fill to work flow area, so inventory was available for emergency orders

Distril S.A (Import and Distributor of Frozen Products) Montevideo, Uruguay

Inventory Manager, 12/1999 – 06/2003

Manage a group of 12 associates overseeing 2 frozen storage units to processing incoming and outgoing orders. Planned and performed inventory adjustments. Supervised outgoing deliveries, working with multiple departments to research, address customer requests. Using of power equipment, supporting special projects of movement and relocation of merchandise.

Organized Cycle counts, supervised delivers of incoming, outgoing orders reducing shipping charges and improving customer satisfaction by 20%

Increased accuracy on error to line ratio, Inventory discrepancies to improve customer satisfaction

Increased the completion of Emergency Orders by 20% to avoid shipping credits

ASTILAN S.A, Montevideo, Uruguay

Supervisor, (Clothing Factory) 08/1997 – 5/1999

Managed 6 employees supervising the receiving, put away and distribution of products to support the manufacturing orders. Performed quality control of products to ensure customer requirements meet to their satisfaction. Worked with customers to providing a high level of service. Also performed cycle counts and inventory adjustments.

Worked on the creation of processes for new trainees to ensure standardized knowledge of job requirements, policies and procedures

Re Organized the Whs distribution from the time from when materials were received to the daily Order picking reducing turnaround time and efficiency

Maintained a great working relation with Customer Support on Status of material received and the completion of outbound orders so they can beginning manufacturing

Education

Language

Fluent in Spanish learned while living and studding in Montevideo Uruguay

High School

Completed in Brooklyn New York FDR junior High School and Finish in Montevideo, Uruguay

University Architecture “Facultad de Arquitectura” (2 years done in Montevideo Uruguay)

Professional Training

DEVELOPING Leadership and Transitioning into Management, Fact Based Management, Emerging Leader, Ethics and Integrity workshops, Customer Service, Managing Irate Customers, Selecting and Assessing Talent, Introduction to service contracts, Business Execution: 01. Execution Strategies 02-Inspiring Workplace Excellence, Art of Organization, Art of Communication, Art of Time Management.

Technical Proficiencies

Databases:

WMS, NSP, Oracle 11i, Oracle 12, Access, proprietary software

Software:

Microsoft Office Suite (Word, Excel, Access, Outlook) Lotus Notes

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