Customer Service Staff

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TARA ALISHA ANGUS

*** ***** ****** ****, *********, TN 38472 H: 931-***-**** *********@*****.*** Accomplished and energetic professional with a solid history of achievement in education and customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include instructing, administration and world class customer service. Education and Training Instructing

Critical Thinking Customer and Personal Service

Complex Problem Solving Time Management

Clerical Administration and Management

PreschoolPresent Teachers, Except Special Education 09/2016 - Rainbow Child Care - Spring Hill, TN

Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

Enforce all administration policies and rules governing students. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.

Prepare reports on students and activities as required by administration. Director 08/2013 - 09/2016

TNT Day School - Pulaski, TN

Direct and coordinate activities of teachers and other staff. Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.

Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities. Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.

Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases. Determine the scope of educational program offerings, and prepare drafts of program schedules and descriptions, to estimate staffing and facility requirements. Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications. Collect and analyze survey data, regulatory information, and demographic and employment trends, to forecast enrollment patterns and the need for curriculum changes. Teach classes or courses, or provide direct care to children. Establish work schedules and assign work to staff members. Perform personnel duties, such as hiring staff and evaluating work performance. Primary Caregiver 12/2008 - 11/2012

Precious Moments Daycare - Pulaski, TN

Use computers for various applications, such as database management or word processing. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Maintain a safe play environment.

Observe and monitor children's play activities.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

Operate in-house day-care centers within businesses. Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Assist in preparing food and serving meals and refreshments to children. Perform general personnel functions, such as supervision, training, and scheduling. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Create developmentally appropriate lesson plans.

Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.

Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.

Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. Switchboard Operator 04/2008 - 12/2008

Tom James Accounting - Brentwood, TN

EDUCATION

Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

Place telephone calls or arrange conference calls as instructed. Use Microsoft Word, Outlook and Excel to create various projects per supervisor request as well as respond to and send emails.

Infant/Toddler Teacher 08/2001 - 06/2006

Giles Early Head Start - TN

Maintain a safe play environment.

Observe and monitor children's play activities.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment.

Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.

Instruct children in health and personal habits, such as eating, resting, and toilet habits. Create developmentally appropriate lesson plans.

Sterilize bottles and prepare formulas.

Read to children and teach them simple painting, drawing, handicrafts, and songs. Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. Organize and store toys and materials to ensure order in activity areas. Organize and participate in recreational activities and outings, such as games and field trips. Acting supervisor for 11 months and after I declined the full time role I was acting supervisor whenever my supervisor was out of facility. In this role responsibilities ranged from: Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls as well as making sure the teaching staff adhered to all policies and procedures daily and making sure any situations that arose with our parents and clients were handled promptly and professionally.

Bachelors2017 in Business Administration (Ongoing presently) May Ashford University Online Center - Clinton, IA

CDA (Child Development Credential): Early Childhood Education Feb 2003 Tennessee State University - Nashville, TN

Early Childhood Education

Columbia State Community College - Columbia, TN

Columbia

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