Service Manager

Vibin Varghese, US Seaman Visa # K*******

Nationality

Indian

Email:

**********@*******.***

Telephone

Mobile(IN): +919*********

Location

Abu Dhabi, UAE.

Passport :- H4798059

To obtain a position that will enable the use of my rich experience and expertise in Finance & Operations, Back office Administration, Operation Risk Auditing, Cash Management, within a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and to achieve the organization’s goal while achieving my personal goals. Highlights Of Qualification More than 12 years of experience in Software development and More than 5 Years and 7 months of total extensive experience of cash management from a Private Sec- tor Bank, The Federal Bank Ltd, India and for a 5 Star Hotel, Beach Rotana Hotels and Towers, Abu Dhabi. And Served 10 Months as Guest Service Assistant Unit at Abu Dhabi International Airport, one of the busiest airports in the World.

Experience in Auditing, Cash operations and Negotiable Instruments transactions to find out the fraudulent transactions and Window Dressing operations.

Developed Software and Logics for Process Re-Engineering, Optimization and Automation of Operation:- for The Federal Bank: - two major manual activities of branch operation, Cash Stock Movement and Local Cheque Collection, to fully computerized way, converted manual guest handling at busiest Restaurants of Beach Rotana Hotels to android environment, app called Essence, to Trace revenue leakages due to fraudulent activities of F&B Staff, cheating guests, System failure or errors, etc. and to achieve high efficiency and correctness thereby reducing workload on employees and achieving best performance. For National Sample Survey Organization, converted manual methods to draw and/or update urban area map based on population by digitalizing entire process Using Google Satellite Map and with help of an Image Editor to draw different Landmarks, Roads, Rails, etc. And successfully done trial run at Thrissur Corporation, Kerala, India. For Etihad Airport Services – Ground: - Developed, PRM Tracking, an Android App, to collect guest details from Boarding pass and Prepare worksheet according to standards. And created Access and Excel App to do real-time centralized monitoring Operation. Flight-Timing, An Android to update timing and other details in real-time using Firebase Google Cloud Service.

Good at Handling guests and customers in polite and friendly manner to maintain good relationship and to retain guests or customers.

Kept the probing or interrogative stance always to find out the frauds and errors in Micros and FnB System Report error at Beach Rotana, and errors on Oracle People Soft at The Federal Bank Ltd.

Expert in MICROS, Fidelio – Cruise Management System, OASIS, Paradise Lotto, Global Cash, Finacle 8.1, etc

Relevant Experience 3.9 Years of Experience as Main Cashier at Federal Bank Ltd

4 yrs experience as Expert in Finacle – Core Banking Solution from Infosys

More than 10 years of experience on JAVA, C++, And Android Projects.

Handled Daily cash operation of more than 6 million of cash debit and 8 million of cash credit.

Handled bank branch counter operation of more than 400 Negotiable Instruments and credit vouchers/ slips.

Achieved Federal Ambassador Title from MD & CEO of The Federal Bank Ltd, India, Mr. Shyam Srinivasan, for exemplary service to clients at Different Branches.

Handled busiest outlets / restaurants of very famous 5 Star Hotel, Beach Rotana Hotels and Towers, of more than 300 checks per day.

Audited all the day and night operation of Outlets in different aspects like risk involved in operation and revenue leakage

Work History – Total 5.5 Years of experience in Cash handling and management at different Industry level and Statistical Investigator. Also vast experience of Guest/Customer handling at Bank, Hotel, Cruise Ship and at Airport..

2016 Aug – to Present- Guest Service Unit (On-Contract basis), at Abu Dhabi International Airport. 2016 Jan – 2016 March- Casino Cage Cashier, Casino At Sea, Norwegian Cruise Line, Miami, USA. 2013 Aug – May 2015 - Outlet Cashier cum Outlet Auditor, Beach Rotana Hotels and Towers, Abu Dhabi.

2010 Feb – 2013 Aug - Main Cashier, The Federal Bank Ltd, India 2009 Aug – 2010 Feb - Statistical Investigator, National Sample Survey Organization. Education- Disciple of Mathematics with Statistics 2004 – 2007: Bachelor of Mathematics from University of Calicut Scored 89.3% Distinction.

Extra Activity – Work Related and Skills

For Etihad Airport Service – Ground

PRM Tracking : - Developed Android app called PRM Tracking to manage PRM – Person of Reduced Mobility – Guests on Airport. App can fetch details from boarding pass and can record Time when we receive guest, GSU who assisted, From which checkpoint PRM Control Dept given assistance, to Which checkpoints, what time dropped guests and software can prepare worksheet as per PRM Dept standards and can convert the it to any format required. Using Firebase Real-time database PRM Tracking can make entire Operation real-time, centrally controllable and Can Monitor it from any authorized location. This app can replace all manual paper works. Avoid hectic work of feeding collected work back to Etihad System manually. There is lot of other benefits out of Automating operation.

Flight-Timing: - Developed Android app called Flight-Timing for recording different time of occurrence of events like, Boarding, Disembark, High loader usages, Flights arrival procedure at Remote Parking Stands, etc. And this software enables real-time recording of events and programmed to use Firebase Rea-time Cloud service to update data to system.

Prepared New Logic to Manage guests (Not Approved):- Developed new Unique Sequence Numbering system to Track PRM Guests without any additional Third-party software and technology. This logic will help to get all Benefits of PRM Tracking.

For Beach Rotana Hotels and Towers

Developed Software to handle guest room package and other facilities availed by them through an Android Devices like Smart Phone. Created this software to help the Collegues at Outlet Essence at Beach Rotana on busy morning. This app can reduce revenue leakages of Restaurants. http://androidessence.codeplex.com/

Now developing Software in Microsoft Access to Manage Duty Roster of Cashiers or Other Colleagues. Received appreciation for the endeavor from Finance Director and from Outlet Manager Mr Surgey Marikayen. For The Federal Bank Ltd

Received Federal Ambassador Title, from MD&CEO of Federal Bank Mr. Shyam Srinivasan for the exemplary service to clients at Different branches.

Created software for helping me and other staff to simplify the work and work load and helping them to efficiently and smoothly handle branch operations.

Stock manager

To help Tellers and Main Cashier to record the currency denominations of each and every cash transaction thereby eliminating human errors and keep cash-on-hand a/c always tallied with physical cash stock. http://cashstockmanager.codeplex.com/releases/view/100211

LCC Handler

To improve the Local Cheque Collection activity in terms of efficiency, zero errors, quick and automated realization, mass upload of data to Finacle through TTUM command and keeping records of transaction in a searchable database, with following features.

o Entry Of LCC

o LCC Report Generation

o Realization Of LCC

o TTUM File preparation to upload to Finacle

o Keep record of LCC register and search

This automation of manual LCC activity in a busy branch operation environment helped us to and effort of staff http://lcchandler.codeplex.com

Other Projects includes:- Roster Bulder for One of the Engineering College at Kerala, India and for Rotana Hotels using Microsoft Access.

Other Projects on (IT Based) :- Please Visit https://www.codeplex.com/site/users/view/Vibin Work Experience 1.

1. Guest Service Unit – PRM Dept (Person of Reduced Mobility Control Dept ) – AUH International Airport Aug 2016 – To Present

Assisting PRM guests at all locations of Airport on Arrival and Departure.

Provide wheelchair Assistance.

Direct guests based on details on boarding passes and based on their enquiry.

Monitoring Boarding at Contact Gates and on Bussing Gates by noting timing of guests boarded, bus released, at bay, high loader connected, Guest on Board and on Board cleared, etc.

Assisting guests on High loader for arrival and for departure.

Work as a Terminal Search and finder to direct all guests properly to their respective gates, and based on request from boarding gates find out guests who couldn’t report to boarding gates

Provide assistance at baggage services by collecting Rush Tagged bags, relabeling baggage drop them on departure section of Ground Service.

Recording timing and guest details on worksheets allotted. 2. Casino Cage Cashier – Norwegian Cruise Line – Norwegian Pearl, Miami – Florida USA.

- Adhere to Finance Department Policy & Procedures at all times.

- Perform window transaction such as bill breaks, tickets and chips redemption, lotto sales.

- Prepare and verify table fills and credit

- Correctly enter and process Jackpots payouts

- Ensure adequate cash levels in bank and place cash request if necessary

- Ensure the cash float is secured at all times.

- Balance cash float daily and declare non-balances.

- Obtain reports from Fidelio, Lotto and Oasis to use a back-up for balance sheet

- Prepare and log Change machine fills

- Perform credit card advances and assures that procedures are followed 3. Outlet Cashier/ Outlet Auditor -- Beach Rotana Hotels and Towers at Al Zahiya, Tourist Club Area, Abu Dhabi. Aug 2013 – May 2015

Cashier in Different Outlets like Trader Vics - French Polynesian Bar, Pregos - Italian, Essence, Brauhaus - German Bar and

Auditing the Outlet operations by checking systems for proper entry of all food and beverage items.

Verifying discounts given are as per norms

Check the operation details from system for revenue leakage such as unpaid guest runaway, malpractice by Food and Beverage staff, revenue loss by inappropriate discounting, Food and beverage item transferring from one table to another table. Revenue leakage due to wrong room package posting, etc.

Keeping higher standards of billing and settling Checks/Bills by quickly and properly billing to different POS, City Ledger, Room posting for in-house guest, etc.

Tally the cash sales, Credit Card machine balance, City Ledger balance, Room postings, etc. Prepare summary of total sales and drop the Cash sales to Front Desk and submit report to Night Auditor for preparing further report preparation.

4. Cash Officer / Main Cashier – At The Federal Bank Ltd at Aluva, Kerala, India. Feb 2010 – Sep 2013

Keep the Cash Stock Movement Register to record the Opening Cash Stock and Closing Cash Stock

Keep Custody of Strong Room Keys. Was very responsible Joint Custodian of Cash stock.

Check and verify the purity of Gold ornaments for sanctioning the Loan against the pledge of Gold.

Experience in Local cheque collection arrangement system.

Experience in MIS section for preparing various reports like verify manager’s exception report, daily cheque collection details, modification made to accounts and customers details, generate and thoroughly verify the cash paid and received reports against vouchers and slip and authorize the report and keep it in strong room.

Other miscellaneous sections of bank operations keep track of inventory items, daily dispatch of mails, customers’ savings bank accounts and loans, processing customers’ requests like DD request, cheque book request, Account modification requests, maintaining inventory stock of Cash Credit Loans, modifying the adhoc limit for commercial loans. Foreign currency purchase. Advance paUnih foreign DD or Cheque.

Revenue Recovery department: - Check the Non-Performing Asset balance and continuously and regularly contact the customers to recover the due debt. Preparing revenue recovery reports to submit to Regional Branch on daily basis.

5. Statistical Investigator -- At National Sample Survey Organization, Gov. of India MOSPI Aug 2009 – Feb 2010 Socio Economic Survey and Urban Frame Survey are the two divisions I could work for the Six months. Urban Frame Surveys the one mapping the Urban Area based on the density of population. Koramangala, Bangalore and Thrissur I did mapping. Socio Economic Surveys At different rural villages of State of Kerala and State of Karnataka. I could use Google Satellite Map to Plot the Investigator Unit and yielded very good result as it helped me to get sharper view to the area of work, and we could finish one Investigator Unit Area mapping within one week rather allotted time of one month

Skills

Cash Counting and Verifying Cash Stock (both INR, AED and USD) Expert Experience: 6 years or less Last Used: 1 month or less

Finacle - Core Banking Software version 8.1 Expert Experience 3 years and 9 months. MICROS & Opera (Basics)– Handling busiest outlets through micros – hospitality management system. Computer Application Developer Windows and Android Level: Expert Experience: 10 years or less Last Used: 1 month Level: Expert MS Office, Windows All versions, Linux: Ubuntu, Adobe Photoshop, NetBeans, Eclips, Android Studio. Computer Languages – Level: Expert C, C++, Java (Expert), During my last 3yrs and.9months at a private sector bank in India and 1 yr 10 months year at 5 star hotel at Abu Dhabi and 11 months at International Airport I could grab the experience of working as an important team member and I learned how to be so loyal to my supervisors. Also my vast experience in Process re-engineering, Optimization and Automation of Operation, Cash management and allied service at Banking and Hospitality that strictly according to standards of performance gave me confidence to seek higher job profile like Software Developer in Android and Windows Environment, Auditing, officiating a team, Cash Officer, Cashier at different industry level, etc. I hope you will consider my resume/CV and will give much importance based on my eligibility. Thanking You,

Vibin Varghese, +971*********, Abu Dhabi, UAE.

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