Human Resources, Administration, Corporate Affairs

NGOZICHUKWUKA IGIEDA ONUORA, SHRM–SCP, FPRC, SPHR, AIPMN, ANIM

+234 808-***-****; + 234 906-***-**** ************@*****.***

www.linkedin.com/pub/ngozi-onuora

2nd Floor, 2 Tunde Gafar Close

off Adeniyi Jones Avenue

Ikeja, Lagos, Nigeria

HUMAN RESOURCES DIRECTOR/CHIEF PEOPLE OFFICER

Start-Ups Acquisitions Turnarounds High-Growth Organizations

Passionate about Positioning HR as a Business Partner for Excellence

A seasoned, strategic and versatile HR Executive, Administrator and Project Manager with close to 15 years’ experience in designing, developing and implementing a variety of client-oriented HR, communication and general service solutions, I am a genuine influencer who thrives on tough challenges, who can translate visions and strategies into actionable, value-added goals, resulting in the evolution of performance-driven work environments and cultures capable of consistently achieving the kind of results required in today’s fluid corporate environment.

With broad experience in organizational development and transformation, sourcing and developing star talent, building high functioning teams and delivering qualitative policies and cost-effective processes, as an empowering leader, I strive to support the achievement of my organization’s business objectives and its’ top executives with the unique perspective and appreciation that human capital is every organization’s greatest asset.

SIGNATURE HR SKILL SET AND QUALIFICATIONS

Cross Cultural Talent Acquisition & Management Change Management HR Best Practices HR Policy, Process & Systems Design Employee Relations & Diversity Staff Coaching & Mentoring Employee Performance Improvement Leadership Development Organizational Development Workforce Planning & Development M&A Strategies & Due Diligence Project Management Experience Stakeholder/Relationship Management Proficiency in the use of HRIS and various Psychometric Assessment Tools - Certified DiSC User

WORK EXPERIENCE

HEALTHPLUS LIMITED March 2016 - Date

Head, Human Resources and Corporate Services, 11b Victoria Arobieke Street, Lekki Phase 1, Lagos

With 67 Branches nation-wide and close to 600 full and part-time employees, HealthPlus Limited is Nigeria’s first integrative Pharmacy and largest growing Retail Pharmacy chain.

As Head Human Resources and Corporate Services, my role was to define the strategic direction for the Human Resources function and support the institutionalization of best practices with regards to the development and management of the Organization’s human capital.

Directing and coordinating the activities of team of 6 HR professionals, I retained oversight of the following departmental functions: staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, regulatory compliance and Corporate Services; with heavy emphasis on leading HealthPlus Limited through rapid organizational change and transformation.

Some of my achievements to date in this role included:

Organizational Development:

Review and redesign of the existing HR Department's structure, operations and processes, including recruitment & selection, orientation/onboarding, compensation, learning & development.

Redraft, collation and implementation of revised Work Policies & SOPs for the HR Department.

The design and implementation of a formal Performance Management process for the Organization. Developed updated, competency-based Job Descriptions for all employees plus performance assessment tools & templates. Facilitated workshops for line management and supervisors on the new PMS policy & Appraisal process, to address the use the new tools, the goal-setting process and the selection of appropriate performance improvement interventions.

Redraft of Code of Conduct, Grievance & Disciplinary procedures; communicated same to all employees through a series of presentations, workshops and roadshows in conjunction with Line Management; produced and distributed accompanying Manuals to all Company employees.

Preparation the first Employee Handbook

Organization Transformation:

Redesign, delivery and implementation of a new syllabus for the bi-annual Management Development Programme (MDP); resulting in improved retention & team performance.

Enabled operational change essential to attract over $5M in private equity investment by reduction in HR costs. Part of the Committee which facilitated the redesign of core business operations to enhance workforce effectiveness, including job redesign, site closures, staff disengagements and the implementation of improved workforce management processes and reporting.

Change Management: Drove transition from manual paper-based HR systems and processing into a fully integrated HRIS platform to improve analysis, reporting, and planning capabilities while streamlining daily HR functions.

FIRST BANK OF NIGERIA December 2013 – January 2015

Assistant General Manager Head, Human Resources and Corporate Services, General & Life Insurance, 34 Marina, Lagos

The FBN Holding Company is Nigeria’s largest financial services institution. With over 10 million customers, FirstBank has over 750 branches pan-Nigeria and an international presence through two European and six West African subsidiaries, as well as Representative Offices in Johannesburg, Beijing and Abu Dhabi which provide a comprehensive range of retail and corporate financial services.

With a workforce of 200+ FTEs, over 1,000 financial advisors and a staff of 10, I was hired to drive the Insurance subsidiary’s change management process following its’ acquisition of a publicly listed general insurance company by transforming HR into a true strategic business partner in the aftermath of an end-to-end organizational restructuring.

Organizational Transformation and Change Management

Reporting to the CEO and the Board of Directors, my core responsibilities focused on facilitating and institutionalizing the people side of change – recommending and developing appropriate and effective change strategies with regards to business processes & systems, internal/employee and external corporate communications, information technology, job roles, organizational structures and General Services.

HR Strategy and Policy:

As a member of the Executive Committee, I partnered with Line and Executive Management to interpret current business strategy; subsequently developed and executed cost-effective talent and process integration strategies to deliver on the Organization’s objectives with regards to the newly formed composite company’s human capital.

Provided leadership in the formulation and implementation of requisite supporting policies, processes and relevant documentation, which were based on best practice, present statutory / regulatory requirements and Group policies.

Talent Acquisition and Recruitment Management:

Revised and subsequently managed the redesigned recruitment and selection process for all levels of employees. Identified several potential new talent pools and channels to support the Organization’s drive to consistently source and incorporate new top talent.

Introduced & implemented psychometric and skill-based assessments tools and role specific behavioral / competency - based interviews for major roles in the Organization.

Introduced & implemented robust quarterly Staff Induction/Onboarding Programmes and ensured consistent administration of Exit Interviews; incorporating feedback into organizational retention strategies.

Successfully designed and deployed the Company’s first online Career Portal in conjunction with the IT Department; subsequently retained Management oversight of the Portal and the Company’s Recruitment Database to ease candidate tracking selection and ultimately reduced recruitment TAT.

Successfully designed and deployed (in conjunction with the IT Department) an online tool to assist Line Managers and Supervisors design Job Descriptions and appropriate KPIs for their direct reports.

Workforce Planning:

Post-Acquisition HR Integration: During the merger process, I defined the new Company’s People Planning strategy and decisively rectified integration issues with regards to the legacy workforce through execution of workforce integration plans, allowing for such issues to be completed on schedule, minimized business interruptions, on budget and in compliance with statutory and regulatory requirements. objectives and I also:

Effectively evaluated and implemented people risk reduction strategies.

Initiated and implemented the Company’s current Succession Planning Policy.

Restructured and retained oversight of the Company’s Graduate Trainee Programme, incorporating identified key learning experiences to aid the development of crucial competencies based on the Business’s requirements. This initiative enhanced the quality, placement and retention of Trainees, clarified career planning for intakes and provided a robust talent pool for future managers and leaders.

Talent Management - Performance Assessment & Improvement:

Redesigned and implemented a revised Performance Appraisal/Management Policy; subsequently introduced a modified Balance Scorecard and oversaw its’ hosting on the Company’s HRIS self-service platform to improve objectivity and facilitate the correlation of rewards to targeted efforts & culturally supporting behaviours.

Managed organizational mid–year and Annual Staff Performance reviews in collaboration with other departments, ensuring key performance indicator data is duly recorded and utilized for appropriate developmental interventions, recognition and reward.

Provided regular advice and coaching to Line Management on the handling of a variety of performance and development issues. Responsible for advising Line Managers on all aspects of the employment relationship in strict compliance with Group and Company policy.

Learning and Development:

Responsible for the planning and implementation of Staff training and development in line with Company Strategy. Was instrumental in creating a culture of continuous learning across the Organization and the introduction of a revised competency–based approach to staff development based on the Company’s new Competency Framework.

Successfully designed and deployed the Company’s first online E-Learning platform to cost – effectively develop and upgrade employees’ skills on several core and functional competencies; thereby supporting the Organization’s mandate to create a knowledge– driven environment.

Developed Risk Identification Training: Improved risk identification, analysis and mitigation processes by collaborating with selected vendors to design an operational risk-training course for staff and over 1000 commissioned sales persons. Company experienced a significant reduction in regulatory infractions.

Compensations and Benefits Administration/Management:

Oversight responsibility for preparation of Monthly Payroll.

Re-designed the existing Compensation structure, incorporating a new Reward/ Recognition system and improved Employee Benefits, creating a more streamlined approach which clarified employee understanding and enhanced engagement.

Employee Relations: Worked closely with Staff and Line Management to improve team effectiveness, increase productivity, resolve conflicts and manage grievances, providing advice to Management on appropriate solutions regarding a variety of Employee Relations issues in conjunction with prevalent Nigerian Labour Legislation, Industry practice, Group & Company Policy.

HRIS Technology:

Initiated and co-ordinated the transition from an out-dated HR system to an upgraded, integrated and more user – friendly HRIS platform to support efficiency and transparency. This instantly improved analysis, reporting and operational capabilities in Payroll Administration, Performance Assessment, Employee Development and Employee Information storage and retrieval which greatly enhanced relevant communication and compliance while streamlining daily HR functions.

Monitored the use & compliance of the redesigned application by employees; continually engaging the System’s Vendors to provide requisite improvements to the platform in line with the Business’s needs.

HR Administration/Operations: In addition to oversight responsibilities for ensuring efficient functional administrative operations such as Leave Administration and Employee Documentation, I also:

Was responsible for management of the HR/Corporate Services Team (10 persons).

Prepared Departmental monthly, quarterly and other pertinent activity Reports for Executive Management and Board review respectively.

Oversaw the preparation and compilation of various sub-Unit and Departmental Budgets and monitored same to ensure compliance.

Oversaw the engagement and management of various Agencies, Consultants and Vendors for outsourced Employee Benefit and Wellness schemes such as Group Life Insurance, HMOs, Pensions and other Employee welfare programs; collaborated with these consultants and internal teams to develop and implement solutions for qualitative service delivery, service improvement and the enforcement of contractual commitments through the effective management of Service Level Agreements (SLAs).

Facility Management and General Administration

Oversight of daily office administration, facility management and other inter-related activities to support the smooth running of the Head Office & 22 upcountry offices and sales outlets, including effective space sourcing and planning.

Vendor Relations/Supplier Management and Procurement: Formulated new institutional procurement and related services policies and processes. Revised and supervised the implementation of a new Vendor Selection Process to ensure transparency and create additional value to the process. Introduced Asset Tagging and participated in the design of the new Fixed Asset ledger. Supervised and personally participated in the draft and revision of relevant contracts and SLAs to ensure acceptable and agreed service levels of same as required.

Fleet Management.

Implementation and monitoring of company Health and Safety Policies to ensure compliance and create a healthy, conducive workplace.

Risk Management

Identified functional Key Risk Indicators and as part of the Company’s Business Continuity Plan, developed the Company’s seminal Document Management Policy & supporting SOPs; anchored the Vendor Selection Process for various aspects of the Project (indexing, archiving, data storage & retrieval software).

Special Projects

Oversaw the renovation & relocation of the Company’s new Abuja Office in March 2014.

Oversaw the renovation & retrofitting of the Company’s Mainland Flagship Office along Ikorodu Road, Lagos and the Vendor Selection Process for the construction of the Company’s new Corporate Headquarters in Victoria Island, Lagos.

Developed a new internal & external Corporate Communication campaign and supporting Below – the – Line (BTL) merchandise for internal/external use in conjunction with selected professional agencies.

AFRICAN ALLIANCE INSURANCE PLC January 2008 - December 2013

General Manager, Human Resources and Corporate Services, 61 Marina, Lagos

The oldest indigenous Life Insurance company in Nigeria, African Alliance Plc was listed on the Nigerian Stock Exchange in September 2009.

Following the Company’s new ownership and expansion due to recapitalization, extensive asset acquisition and investments in aviation, hospitality and pension fund administration, I joined the management team tasked with revitalizing African Alliance Insurance following years of instability, internal unrest, restructuring and transient leadership.

With a team of five (5), my role was to support corporate repositioning by focusing on creating and implementing change management plans to minimize employee resistance and maximize employee engagement for a staff strength of 120 FTE and close to 2,000 financial advisors; while guiding recruitment of and improving the succession bench strength for key technical, professional and management positions.

Human Resources:

Change Management, HR Strategy and Policy Development:

Reviewed, recommended, updated and implemented changes to organizational policies and across the HR function such as Recruitment & Selection, On-boarding, Employee Engagement, Training and Development, Industrial Relations, Performance Management and Staff Welfare to ensure strategic alignment of HR with the Business’s new corporate structure, goals and objectives.

Implemented Management-approved recommendations for restructured Employee Compensation, Benefits and Reward Packages and institutionalized regular salary reviews which enhanced employee satisfaction, attraction and retention by at least 90%.

Re-design of Staff & Management Handbooks to institutionalize and publicize policy changes.

Employee Relations: Introduced proactive employee relations, conflict resolution and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR Department and the Organization as a whole.

As a result, I successfully maintained industrial harmony for the duration of my tenure and with effective collaboration and negotiation with Internal and External Union Representatives, achieved the peaceful disengagement of 30% of the existing workforce on budget and in complete compliance with regulatory and statutory requirements.

Functional People and Team Management.

Corporate Affairs, Compliance and Legal Services:

Acted as official Liaison between the Company and relevant external regulatory bodies e.g. Nigerian Insurance Commission (NAICOM), Nigerian Insurers Association (NIA), Chartered Insurance Institute of Nigeria (CIIN), West African Insurance Companies Association (WAICA) and African Insurance Organization (AIO).

Engaged and partnered with various external legal counsel and representatives on retainer on behalf of the Company; negotiated Annual Retainers fees as and when due; drafted and reviewed SLAs with retained Firms to ensure consistent and qualitative levels of service.

Developed Risk Identification Training: Improved risk identification, analysis and mitigation processes by collaborating with selected vendors to design an operational risk-training course for staff and over 1000 commissioned sales persons. Company experienced a significant reduction in regulatory infractions.

As Brand Custodian of the Company; collaborated on the development and implementation of the Company’s refreshed Corporate Identity (CI) campaign with various consultants & service providers and oversaw the design and production of Below – the – Line (BTL) communication materials for marketing purposes.

Corporate Event Management.

Facility Management and General Administration:

Conceptualized and oversaw the retrofitting and relocation of the Corporate Head Office to it’s current, safer, more befitting location.

Collaborated with front-office operational and administrative support teams to develop and implement recommendations and workable solutions for service improvement involving the Company’s Head Office and 17 upcountry Offices, including Office renovations, facility management, relocations, space sourcing and planning.

Vendor Relations and Procurement.

Fleet Management.

Implementation and monitoring of Health and Safety Policies of the Company.

TECHNOTON NIGERIA LIMITED April 2007 - December 2007

Head HR and Support Services, 89 Kudirat Abiola Way, Oregun, Ikeja, Lagos

Human Resources:

Responsible for general People Management and related operations of the Function including:

Recruitment and Selection.

Training and Development.

Payroll Administration.

Staff Welfare Management: official liaison between the Company and relevant vendors such as HMOs and government agencies like the Industrial Training Fund (ITF).

Crafted a new Employee Handbook to incorporate & institutionalize organizational changes, which served to clarify the new corporate direction and its’ supporting policies and enhanced Employee Engagement.

Administration:

Oversight of daily General Office Administration & the Organization’s IT function.

Procurement and Vendor Management.

Development & implementation of structured HSE Polices and processes for the Organization, aligning them with the new corporate direction and Nigerian Labour Law.

Corporate Affairs:

Designed and deployed a new Corporate Communication Plan for the Company in collaboration with Executive Management and selected service providers.

MAERSK NIGERIA Oct 2005 - March 2007

Executive Services Administrator, reporting to the Managing Director Danish Consul-General to Nigeria, Maersk House, 121 Louis Solomon Close, Victoria Island, Lagos

Provided administrative, logistic and secretarial support to the Office of the Managing Director and the Royal Danish Consulate in Nigeria.

Handled internal and external travel arrangements, related documentation and protocol for and on behalf of the Managing Director, his immediate family, Board Members and special clients of the Company.

Managed and monitored periodic Performance Appraisal Sessions of Senior/Executive Management at the CEO’s behest.

Developed training and personal development plans for Management Level Employees and identified/selected accredited institutions to deliver or participate in same.

Represented the Managing Director on Special Project Committees like the Management Trainee Selection (MISE) Programme.

Responsible for conceptualization and execution of Corporate Events in collaboration with the Marketing Department.

KNOWLEDGE RESOURCES May 2005 - Aug 2005

A subsidiary of Kimberly Ryan Ltd.

Operations Manager, 11 Alhaji Bashorun Street, off Norman Williams Street, S.W. Ikoyi, Lagos

Seconded from the parent company to manage business development, vendor relations and general operations for the start-up venture. Helped the growth of the company from an empty office to a full-scale operation, recording a gross revenue of over N 18millon during the period. I also:

Developed/designed and marketed software - specific People Development curricula and programs in conjunction with target client requirements in collaboration with Microsoft Nigeria. Oversaw the up - skilling of over 400 Senior and Middle level Civil Servants across various Ministries, Agencies & parastatals in the FCT in the use of 2003 MS Office suite during a four month period.

Vendor & Client Relationship Management: assessed, selected and engaged Vendors, Facilitators, drafted preliminary Contracts & Service Level Agreements and enforced service delivery.

Administration and Evaluation of Client Training programmes.

Provided administrative support to the Managing Director when required.

KIMBERLY RYAN April 2004 - Aug 2005

Deputy Team Lead (Implementation)/HR Consultant, 11 Alhaji Bashorun Street, off Norman Williams Street, S.W. Ikoyi, Lagos.

Provided consulting services and executed recruitment assignments, training/manpower development programmes and developed HR Systems, Strategies, Policies and Procedures, including design of relevant Competency Models, Compensation & Reward Strategies, Training Need Assessments, Job Analysis and Evaluations and other HR products on behalf of various clients in multiple industries and sectors.

Sourcing, placement and administration of Outsourced Staff and functions for corporate clients.

Business Development and Customer Relationship Management.

Responsible for the development and maintenance of the Firm’s first Applicant KSA database and knowledge management system.

XEROX NIGERIA April 2003 - April 2004

Executive Assistant to the Managing Director, 12/14 Fatai Atere Way, Matori, Oshodi, Lagos

Provided invaluable General Administrative, Logistic, Secretarial and Organizational assistance / support to the Office of the Managing Director and other members of Executive Management.

Provided input in the drafting of individual Business Unit Service Level Agreements (SLAs).

Customer Relationship Management.

Participated in the preliminary recruitment and selection of Contract/Outsourced Staff.

JACKSON, ETTI & EDU LLP. Feb 2001 - Feb 2003

Practice Manager, 5th Floor, AIB Plaza, Akin Adesola Street, Victoria Island, Lagos

Personnel Administration and Welfare:

Daily Supervision of 20 Admin & Support staff; co-coordination and conduct of initial assessments, interviews and inductions for such employees.

Generation and record management of non-Legal correspondence on behalf of the Partners/the Firm; essentially acted as Personal Assistant to all six (6) Partners.

Handled internal and external travel arrangements, related documentation and protocol for and on behalf of the Firm’s six partners and their immediate family.

Event Management

General Office Administration:

Oversight of daily office activities; Vendor Relationship Management including administration of Service Agreements and related matters.

MONTAINGE A.H. LIMITED Feb 2000 - Feb 2001

Sales Consultant/Training Manager, Eko Hotel Shopping Complex, Adetokunbo Ademola Street, Victoria Island, Lagos

Provided Sales, Consulting and Customer Services based on the products and principles of CLARINS range of Body, Skin Care and Cosmetics.

Delivered Induction/Orientation programs to newly employed Sales/Customer Service Executives and beauty therapists.

Delivered Product training on new Products and Services.

Assisted in stock inventory at Montaigne’s Flagship Store and various retail outlets.

Lent administrative assistance on occasion to the Managing Director.

PROFESSIONAL & EDUCATIONAL CREDENTIALS

PROFESSIONAL

In view - Professional Certification from the Institute of Chartered Secretaries and Administrators of Nigeria (ICSAN)

Society for Human Resource Management Senior Certified Professional (SHRM-SCP);

USA

Senior Professional in Human Resources (SPHR); HR Certification Institute (HRCI), USA

EDUCATIONAL

Post–Graduate Diploma in Personnel Management, Chartered Institute of Personnel Management of Nigeria (CIPMN) 2003 - 2006

B.Sc Chemistry, University of Jos, Plateau State 1990 - 1996

School of Arts and Science, Uyo, Akwa-Ibom State 1985 – 1986

West African School Certificate (O’ Levels), Federal Government Girls’ College,

Onitsha, Anambra State 1979 – 1984

PROFESSIONAL HR CERTIFICATIONS AND AFFLIATIONS

Fellow, Institute of Professional Recruitment Professionals of Nigeria (FPRC)

Fellow, Association of Professional Recruitment Consultants (APRC), United Kingdom

Associate, Chartered Institute of Personnel Management of Nigeria (CIPMN)

Member, Society for Human Resource Management (SHRM)

Associate, Nigeria Institute of Management (Chartered), (NIM)

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