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Restaurant manager

Location:
Kütahya, Turkey
Salary:
2500 usd
Posted:
October 22, 2017

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Resume:

BILAL DEMIREL CV

PERSONAL INFORMATION

Address

Mobile

E-mail

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Sex

Birthday

Marital Status

Nationality

Linkedin

Skype

Nationality:

Date of Birth:

Marital Status:

Languages:

Current Location:

Notice Period:

Availability

Present/Last Salary (US$):

Desired Salary (US$):

Cereller mah no 13 ok 43710 Kutahya TURKEY

009***********

ac2vsr@r.postjobfree.com

ac2vsr@r.postjobfree.com

Male

04-Aug-1978

Single

Turk (Turkish)

ac2vsr@r.postjobfree.com

ac2vsr@r.postjobfree.com

Turkish

04/02/1978

Single

Alone

English,Turkish,Russian

Turkey

Immediately

2900

3500

PROFILE

A dynamic, results-oriented Restaurant Manager offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge / expertise in

take responsibility for the business performance of the restaurant;

analyse and plan restaurant sales levels and profitability;

organise marketing activities, such as promotional events and discount schemes;

prepare reports at the end of the shift/week, including staff control, food control and sales;

create and execute plans for department sales, profit and staff development;

set budgets or agree them with senior management;

plan and coordinate menus;

coordinate the operation of the restaurant during scheduled shifts;

recruit, train, manage and motivate staff;

respond to customer queries and complaints;

meet and greet customers, organise table reservations and offer advice about menu and winechoices;

maintain high standards of quality control, hygiene, and health and safety;

check stock levels, order supplies and prepare cash drawers and petty cash.

-Team Building / Staff Training

-Purchasing / Inventory Management

-Quality Assurance / Control

-Facilities / Safety Management

-Customer Service / Guest Relations

-Cost Containment / Control

-Policies and Procedures

-Marketing strategies

-Continuous Performance Improvement

Noted for outstanding communications skills, both with guests and staff; resolve problems quickly and equitably to ensure happy customers and happy employees.

WORK EXPERIENCE

29/04/2106

Present

10/01/2015 15/03/2016

Bodrum mandarin garden Hotel

Restaurant general manager

Typical job responsibilities include:

recruiting, training and supervising staff

agreeing and managing budgets

planning menus

ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

promoting and marketing the business

overseeing stock levels

ordering supplies

producing staff rotas

handling customer enquiries and complaints

taking reservations

greeting and advising customers

problem solving

preparing and presenting staffing/sales reports

keeping statistical and financial records

assessing and improving profitability

setting targets

handling administration and paperwork

liaising with customers, employees, suppliers, licensing authorities and sales representatives

making improvements to the running of the business and developing the restaurant.

Grosvenor house dubai

Restaurant Manager ( Ottomans Restaurant )

- Management System

- Menu Engineering

* Create a New Menu Lay-out for the Beverage Menu

* Design the Beverage Menu According to International Standards

- Equipment Specification

- Equipment and Supplier Sourcing

- Outlet Work Flow and Guest Flow

- Creating a SOP

- Job Interview for the New Staff

- Class Room Training

* New Service Standards

* On the Job Training

* Preparing the Training Manuals Daily

-Revenue control

-Cost control

-Marketing,Pr

P&L presentation (weekly)

Monthly marketing plans

Promotions

Maintenance check for the Restaurant

10/05/2010

31/10/2014

Resort World Sentosa (Singapore)opening team

Exsucutive Asst. Restaurant Manager – Hardrock Hotel Starz Restaurant

Responsibilities:

- Managing the daily operation by leading, teaching and coaching the team in order to ensure the highest standard of service and according to Hardrock Hotels guidelines,

- Involved in the Grand Opening process and launch of the daily Sunday lunch operation

- Ensure Consistent Brand Service Standards are Delivered in Every Area,

- Quarterly and yearly performance staff review and assessment,

- Evaluate Levels of Guest Satisfaction,

- Optimise Sales and Contain Costs,

- Marketing and Future Planning,

- Regular tasks including P&L review, forecasting, budgeting, payroll, Capex and productivity report

- Replace the restaurant manager during his/her absence

Exsucutive Assistant Manager Fiesta Hotel Festive Restaurant -

Responsibilities:

- Ensure Consistent Brand Service Standards are Delivered in Every Area,

- Quarterly and yearly performance staff review and assessment,

- Marketing and Budget Forecasts for Future,

- Schedule Duty Roster for Staff,

- Incharge of Outlets Training,

- Incharge of Operation Equipmetns Inventory and Beverage Inventory Responsibilities:

- Managing the daily operation by leading, teaching and coaching the team in order to ensure the highest standard of service and according to Hardrock Hotels guidelines,

- Involved in the Grand Opening process and launch of the daily Sunday lunch operation

- Ensure Consistent Brand Service Standards are Delivered in Every Area,

- Quarterly and yearly performance staff review and assessment,

- Evaluate Levels of Guest Satisfaction,

- Optimise Sales and Contain Costs,

- Marketing and Future Planning,

- Regular tasks including P&L review, forecasting, budgeting, payroll, Capex and productivity report

- Reporting to F&B director i was over all incharge with entire operation because In Fiesta Restaurant there was no Restaurant manager

31/11/2006

01/05/2010

04/01/1998

15/10/2006

2001-2002

Royal Caribbean International (Miami, Florida)

F&B Office Admin

* Supporting to Restaurant Manager, Ordering Special Requests, Managing Time and Attandance, Preparing Document for Sign-on and Sign-off Crew Members, Incharge of the Monthly Inventory.

F&B Waiter

* Effectively Controlling the Flow of Customers and Orders Throughout Service, Understand Menu Content, Any Menu Changes and Promotional Activities, Ensuring Room Sets Are Up To Specified Standards and As Per Guest Requirements, Able to Answer Guest Queries in a Polite and Helpful Manner.

F&B Assistant Waiter

* Keep the Service Area Clean and Tidy and Well Prepared, Run the Food Accordingly to Table Number and Follow the Timing.

Bodrum Mandarin garden hotel (Mugla, Turkey)

Food and Bevarage Manager

* Ensuring all the F&B operation s Are Up To Specified Standards and As Per Guest Requirements, Dealing With Any Customer Queries in an Appropriate Manner, Managing Revenue plan and Marketing strategies

İ have done my military service in the Turkish Air Force center as ViP waiter

EDUCATION

Cheboksary university (Cheboksary ‘Russia)

*Business Administration and Management, General

Medium of Instruction : English ( 2 years )

Tourism management course 1 year (Kutahya, Turkey)

*High School Diploma

Medium of Instruction : English

Certificates

DUBAI

-Basic Food Hygiene Training

SINGAPORE

-F&B Suggestive Selling Skills workshop

-Lead to wow ( marketing & Pr training )

-Conduct Competency-based Assessment

-Food & Beverage Safety and Hygiene Procedures

-Customer Focused Organization

-Interpret The Singapore workforce skills qualifications framework

-Adult learning principles and code of ethics

RCCL

-Serve safe

-Customer service

-Crowd management

-Cultural diversity

-Business ethics

-World of wow

-ISO 14001 basic training

-Ship life policies

-NSSA level 4 training

-Passenger assist in emergencies

-Zero Tolerance training

COMPUTER SKILLS

Operating Systems

Office Programs

Software Packages Windows OS (Advanced), MAC OS (Average)

Microsoft Office (Advanced), Open Office (Good)

IGPOS (Advanced), Micros (Good), Kompozer (Web Design - Good), Opera (Average)

LANGUAGES

English

Turkish

Russian

Speaking: Advanced

Reading: Advanced

Writing: Advanced

Native Language

Speaking : Basic

Reading : Basic

Writing : Basic

SUMMARY OF QUALIFICATION

More than 18 years of experience of Hospitality and Public Relations and over 10 years marketing

Strong track record of maintaining consistent standards.

Excellent track record of training outlet staffs.

Great ability to run energetic, informative daily lineups and maintain impeccable cleanliness standards.

Proven ability to maintain a strong presence on the floor and closely coordinate opening and closing procedures.

Profound ability to sell concepts and ideas to management, peers, and employees.

Proven track record of promoting an atmosphere of teamwork.

Demonstrate ability to lead by example.

Excellent time management and organizational skills.

Strong customer service orientation.

Excellent listening skills.

Perfect public relations

SPORTS / HOBBIES

Basic Sports, Traveling, Photography, History

Listening to Music, Internet and Movies.

I have been working in Hospitality indusrty for 17 years, and never plan to change industry because i love what i am doing,i just want to explaine what i am doing in my current company,,

İ joined Grosvenor house Ottomans Restaurant on 10-01-2015 as Asst manager and when i joined total staffing 12 including me . No manager .

Ottomans Restaurant was 73 on trip advisor and daily covers around 20-25 and revenue 6-7000 dirham ( 2000 us dollars) and right away i made some changes

Now daily revenue around 14-15000 dirham food cost 24%, beverage cost 25% and we are number 10 on trip advisor and only with 6 staff including me and keep improving the bussines and eficiency

This is what i have done here in a short time,, if you need more information for RWS Singapore or Royal Caribbean Cruise please let me now .

References

Michael Tan Director of F&B RWS Singapore

ac2vsr@r.postjobfree.com Mobile : +65 81380429

Flores O Donnel Restaurant manager RWS ( i believe She is living in Australia now )

ac2vsr@r.postjobfree.com

Gokhan Herkiloglu Operation manager Grosvenor House Dubai

ac2vsr@r.postjobfree.com Mobile +971-**-***-****



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