Customer Service Manager
Resume:
Name: Mohab Mamdouh El-Faitoury
Address: * ***** ******** ****** - ********
E-mail : *****.********@*****.***
Career Objectives:
Excellent organizational and administration skills, with experience of many years in dealing with VIPs and high level workloads within strict deadlines, now looking to start a new challenging career, within an Executive Assistant, administration, customer care, or coordination position which effectively utilizes my experience.
Educational Background:
Bachelor Degree of: Computer science – Information Systems(major)
Secondary School in: Riada Language School.
Certifications:
-OCA (Oracle Certified Associate)
Trainings & Courses:
- Database administration workshop 1
- Database administration workshop 2
- Rac installtion
- CCNA
Employment History:
Date: 15th of April 2015 till present
Name: IBM
Job Title: Database Adminstration
Duties and Responsibilities
Data remains consistent across the database.
Installing Oracle Database with prerequisites
Remapping schemas.
Unix and Linux essentials
Data is clearly defined.
Users access data concurrently in a form that suits their needs.
Controlling access permissions and privileges.
Developing, managing and testing back-up and recovery plans.
Ensuring that storage and archiving procedures are functioning correctly
there is provision for data security and recovery control (all data is retrievable in an emergency).
Installing and testing new versions of the DBMS.
Monitoring performance and managing parameters to provide fast responses to front-end users
Backing up and restoring databases.
Exporting and Importing schemas.
Tracing errors and reading logs.
Date: 1st of December 2013 till 15th of April 2015
Name: PepsiCo
Job Title: IT Specialist and Handheld Admin.
Duties and Responsibilities
Network management.
Database administration.
Linux administration.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
Assist in development and enhancement of IT systems.
Planning & Dealing with correspondence, collecting information, writing reports and ensuring that the decisions made are delivered to the relevant people.
Creating the filling system in the sales department.
Manage priorities the daily activities to ensure that the service levels are achieved.
The mission of establishing the Fleet Documentation system.
Maintaining an accurate status in the vehicle monitoring system.
Analyze system issues and provide resolutions.
Report system downtime and performance issues to Manager.
Graduation Project:
-Intelligent notification system for ports and cargo.
-System analysis and database for clinic systems.
-Microsoft SQL server 2005
Qualifications:
The ability to multi-task in fast paced team environment.
An ability to learn new task quickly.
Enjoys challenges and can handle a busy situation.
Customer service, management proficiency and client relationships.
Excellent interpersonal, verbal, written and communication skills.
Self-motivated and highly organized individual.
Skills:
Computer skills:
Linux (scripting and advanced knowledge)
Microsoft windows server
Mac (basics knowledge)
Database systems :
oOracle database
oMysql
oSql server
oPl/sql
Programing langauges:
oJava (desktop application)
Networks adminstration (ccna)
Personal skills:
Fluent english.
Friendly attitude with the different types of customers and VIP.
The ability to work under pressure.
Personal Details:
Date of Birth: 23/5/1990
Nationality: Egyptian
Marital State: Married
Language: Arabic - English
Driving License: Valid
Expected Joining Date: After a month
References:
Contact Person: Mamdouh Abdelsalam Elfaitoury
Job Title: General Manager
Company Name: Sumed Pipelines
Contact No: 002***********
Contact this candidate