Customer Service Manager

Charles Holcomb

**** * ******** ****, **********, AL 35810

256-***-**** H – 256-***-**** C

**********@*****.***

SUMMARY

Highly motivated, results oriented, dependable, and proactive individual with a background of over 25 years in repairing, rebuilding, and maintaining industrial equipment. Technical training and experience in welding, fabrication and machining. Hydraulic and pneumatic experience including rebuilding pumps, cylinders, and the assembly and plumbing of high pressure systems. Mechanical skills include rebuilding, installing and aligning gearboxes, aligning and tensioning of power transmission components, and a good general mechanical aptitude. Machining abilities consist of the set up and operation of machine tools (Bridgeport mills, lathes, etc.) and the use of precision measuring tools. Have also received extensive training in OSHA regulations and lockout/tagout procedures.

KNOWLEDGE, SKILLS & ABILITIES

Project Management

Product Development

Customer Service Oriented

Deadline Oriented

Efficient Multi tasker

Hydraulic Training Pneumatic

Efficient with all hand, alignment, and carpentry tools Proficient in welding and the use of various other tools and equipment WORK EXPERIENCE

America’s Best Value Inn, Huntsville, AL

Maintenance and Manager, March 2015 to Present

Work on rooms

Perform equipment runs

Direct the front office and manage business while owners are out of town

Perform electrical, mechanical, and carpentry work ATI, Madison, Alabama

Multicraft Technician, March 2012 to April 2014

Repaired mechanical and electrical equipment

Worked with various chemicals, vats, conveyors, drives, furnaces, forklifts, and hand tools, as well has welding and cutting torches

Contractor’s Building Services, Madison, Alabama

Maintenance Manager, September 2004 to March 2012

Wrote all PM manuals for the equipment

Holcomb 2

Built and designed equipment

Installed all new equipment in the plant

Performed electrical and mechanical repairs on forklifts and 18 wheelers

Kept up with production

Worked directly with _production management to achieve goals

Implemented innovative programs to increase employee loyalty and to reduce turnover

Hired and trained staff members on policies and procedures in various departments Dunlop Tire, Madison, Alabama

Maintenance Mechanic, March 1990 to December 2014

Worked on equipment

Performed machine alignments, PM machines and waspm oiler EDUCATION

Associates Degree in Computer Engineering 1987

Southern Institute

Diploma 1979

New Hope High School

ACCOMPLISHMENTS

Staff Development

Customer Service

Creative Problem Solving

Ensured superior customer service by managing needs of each customer on an individual basis.

Learned how to operate all equipment that I installed so I could properly train the operators

CERTIFICATIONS

Hydraulics and Pneumatics

Forklift Operations

REFERENCES

Available upon request.

Contact this candidate