Customer Service Management

SAURABH DESHPANDE

Solapur, Maharashtra, India

Mobile: +91 – 976-***-**** E-Mail: **********@*****.*** Best time to call: 09:00 - 23:00 (IST)

LinkedIn: Please provide Skype Id: +91 - 976-***-****

Seeking a position as a steward with guest oriented organization to bring exceptional hospitality and customer service skills to ensure the organizational success

SUMMARY

An accomplished Hospitality professional with more than 3 years of experience in Guest Services

Courteous Steward with strong work ethics and the ability to build lasting client relationships

Hands on experience in Food and Beverage Services, customer service and facilities management

Highly skilled at communicating effectively with customers and explaining daily specials

Experienced in Restaurant and Hotel operations to maximize profitability

Passion for planning, organizing and developing the food and beverage services

In-depth knowledge of health & safety and also hygiene procedures & standards

Proficient in MS Office, Internet browsing and Email Management

SKILL SET

Banqueting

Food & beverages

Fine Dinning

Safety & Sanitation

Guest Service

Event Management

Menu Planning

Housekeeping Management

EDUCATION

Bachelor of Science (Hotel Management) from Imperial Institute Of Hospitality Management, Solapur, India (Jun - 2013)

WORK EXPERIENCE

Front office assistant @ Prabhu Residency hotel Aug 2016 – Jan 2017

Responsibilities Handled

Involved in Guest Services such as greeting and assisting in room assignments

Providing information to guests including check-in, check-out, billing and other general queries

Taking confirmation and convey the details related to reserved rooms

Providing the highest quality of Customer service at all times and maintaining the hotel standards

Handling walkins and Check the availability and status of the rooms

Monitoring the security and house-keeping activities on daily basis

Notifying housekeeping of all check outs, early check ins & special requests

Attending and process the reservation requests of future guests

Processing the reservation from sales offices, other departments of hotel, travel agents, and tour operators

Assigning rooms and informing the bell boys to escort guest to their rooms

Representing the hotel in regard to guest complaints and situations that require immediate attention

Coordinating guest room maintenance work with the engineering maintenance department

Promoting good will by being courteous, friendly, & helpful to guest, managers & colleagues

Captain @ Vitthal Kamat Restaurant Group Jul 2014 – Jun 2015

Responsibilities Handled

Managed day to day operations of the restaurant

Greeted patrons, presented menus, made recommendations and answered questions related to food and beverages

Delivered a courteous, professional, effective and versatile services for guests at all times

Took orders and relay to kitchen and bar staff

Recommended wines that complement patrons' meals and Serve food & beverages

Ensured the floor is safe and hazard free through proper use of detergent and sanitizing chemicals

Maintained adequate stock in the restaurant for smooth running of the operations

Prepared and served specialty foods at patrons' tables.

Presented bill to patrons and accept payment.

Maintained records of stock, repairs, sales and wastage.

Trained staff in job duties, and sanitation and safety procedures.

Ensured that food and service meet quality control standards

Handling guest enquiries and resolve guest complaints efficiently

Industrial Trainee @ Le Meridian Hotel (5 Star Hotel) Oct 2011 – Jan 2012

Responsibilities Handled

Communicated effectively with guests from all age groups, cultures and backgrounds.

Managed services in the Restaurant, Banquet and Room Service department

Assisted kitchen staff in daily and weekly work of kitchen Ensuring customer satisfaction,

Coordinated with other related functional Department to initiate guest recognition

Established relations with all guests with the purpose of ensuring repeated patronage.

Waiting staff @ Outdoor Catering Sep 2012 - Apr 2014

Responsibilities Handled

Managed the hygiene standards and health and safety rules,

Served the customer with in the targeted duration.

Carried food or drinks from Kitchen and timely delivering the orders

Cleared cutlery and dishes and cleaning table after customer meals

Reset and arranging the dining area for the next customers

LANGUAGE SKILLS

Fluent in English

AVAILABILITY

Planning to relocate immediate

Possess no bond with the current employer

References available upon request

Contact this candidate