Customer Service Representative
Resume:
Deanna L. Edwards
*** *. ********* *****, *** Diego, CA 92114
Email: ***************@*****.***
Profile
Achievement-driven and self-reliant customer service professional with over 20 years of experience in successfully prioritizing and completing tasks to customer satisfaction. Well-versed in resolving customer issues through quick analysis. Specialized in delivering superior support to clients in an organized and efficient manner, which ultimately results in successful business outcomes.
Experience
Triwest, San Diego, CA Present Job
Patient Service Representative
Covance, San Diego, CA 2016 - 2017
Temporary Program Specialist
AMN Healthcare, San Diego, CA 2015 - 2016 Recruiting Specialist
Scripps Healthcare, La Jolla, CA 2007 - 2012
Patient Service Specialist / PBX Operator
Healthcare – 9yrs Experience
• Call Center Patient Service Representative and PBX Emergency Operator
• Contacted administrators, and physicians within the hospital or on call on behalf of patients
• Performed general clerical duties and effectively triaged up to 400 calls per night
• Subject matter expert responding to inquiries from client management, operational staff, and difficult members by serving as an escalation point
• Successfully supported an understaffed office for 5 years by taking on the workload of two employees
• Conduct verification for RN credentialing prior to hiring
• Contacted patients to schedule routine appointments and verified insurance information
• Knowledge in all facets of HIPAA Laws; and all emergency hospital codes
Retail Management – 15yrs Experience
• Supervised up to 10 employees and 2 assistant managers; knowledgeable of all facets of store operations
• Cash handling experience, processing up to $8,000 daily; processed payroll and conducted limited HR duties
Personal skills:
• Extensive incoming/outgoing high call volume experience.
• MS Word, typing 35+ WPM, 10 Key
• Outstanding interpersonal and communication skills
• Excellent management and supervisory skills
• Professionalism and strong work ethic
• Able to perform under pressure
• Self-motivated
Education
San Diego City College, San Diego, CA
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