Healthcare Compliance (QA) Specialist, ASQ Certified Quality Process A
Resume:
DANIELLE AUGUSTUS
MT WASHINGTON, KY 40047
502-***-**** (CELL)
502-***-**** (DESK)
*********@*****.***
EDUCATION
University of Louisville College of Education
• Physical Education Major
Lindsey Wilson College College of Education
• Secondary Education Major
Certifications
American Society of Quality
Certified Quality Process Analyst
EXPERIENCE
UPS-SCS
1840, 1860, and 2260 Outer Loop
Quality Assurance
Specialist Nov 24, 2014 to Present
Administrative Assistant Aug 04, 2014 – Nov 23, 2014
• Participated in OQ testing for the Pilgrim eQMS program SmartSolve o Run assigned scripts to test system to ensure it is functioning properly o Assisted in the training and completion of scripts with other team members locally and in different GEOs
• Beta site/tester for Pilgrim eQMS program SmartSolve o Completing daily, active use of system, reporting errors or finding gaps in the programming or design/style and logic
o Review and feedback of draft manuals
To improve content flow
Manage consistent stylistic flow throughout all eight documents
To determine where there are discrepancies between the manual and system, then determine which needs updating
• Conducted web and teleconference training for QA and Ops team members for Quality System processes
• Coordinated and led multi-site HC account OPS and QA team to bring account and client back into compliance in all three DCs
• Coordinating with UPS H&S to implement a single work instruction for EtO Monitoring, Training and Testing to be employed in all North American DCs which store or distribute product sterilized with EtO
• Preparation and Execution of Corporate, Internal, Client and Regulatory audits for the facility
• Preparation and Execution of Quarterly Business Review presentations for facility clients
• Preparation and Execution of the Quality System Management Review for facilities
• Licensure for facilities
• Maintain physical and digital files
• Monthly audit of licensure against report prepared by Regulatory Affairs
• Attend monthly conference calls with Regulatory Affairs
• Status updates of product from Quality hold to Allocable, Returned to Damaged, etc. in Inventory Management System. Management and coordination for client Recalls.
• Running Inventory Balance Report by location for Hold Procedure Checks
• Researching product history as pertains to Status updates and Hold codes.
• Hold Procedure Checks-pulling the Inventory Balance Report and auditing bins for compliance. Results were logged in spread sheet I created and emailed to QA and OPS Management. Any findings were followed up on within 24 hours.
• Process Adherence Checks
• Maintain training tracking in Database and building specific Training Matrices.
• Pulling weekly Training Reports and coordinating with QA and Ops to ensure training is completed.
• Maintain all physical and digitals files as pertained to QA i.e. NCRs, Deviations, Change Controls, Work Instructions and SOPs updated, etc.
• Audit-prep for internal and external audits. Gathering requested information during an audit.
• Sanitation Audits-participated in monthly Sanitation Walks and Locker Inspections.
• Communication with DDC-
• Send approved Work Instructions and forms to DDC for approval process.
• Request editable versions of Work Instructions and forms for revisions.
• Communication via phone, email and instant message with other UPS SCS DCs/divisions and clients.
• Maintain Facility Master Equipment List-audit FMEL monthly to ensure proper documentation of equipment maintained in building and PMs performed on a timely basis. 1860 KYVLE
Medtronic Dec 02, 2013 – August 03, 2014
• Receiving of product using SAP
• Unloading and sorting trucks
• Manage the 902 Report to ensure we do not have a service failure in receiving
• Research any receiving or putaway errors
• Manage shipped Quality Inspection samples, RI Sample log and returned samples to sellable inventory
• Transfer product from 1001 CAGE to 2002 FING
• Transfer product from Storage Location to Storage Location in warehouse
• Communicate with customer through email, IM and telephone
• Operate Stand Up forklift, Powered Pallet Jack and Turret
• Currently working to be a Certified Trainer
Davencorp Management-Restaurant Management Dec 05, 2007 – Nov 21, 2013
• Shift Management
• Stock Inventory and Ordering
• Hiring and training crew members
• Training management to maximize fast friendly service in a clean restaurant while maximizing profit
• Teaching weekly training classes to crew and management
• Creation and maintenance of employee training materials and curriculum
• Scheduling
• Basic maintenance of on-site equipment
• Technology assist with in-store computer systems and technology
• Payroll
Oldcastle Glass-Laboratory Technician Feb 2004 – Nov 2007
• Line technician operating spacer bender, creating custom window inserts
• Inventory management and ordering of custom window supplies
• Promoted to Laboratory Technician. Created custom paint colors and designs.
• Shipped samples to customers and generated premium sales contracts based on design.
• Customized and controlled paint colors for samples and production runs.
• Streamlined ordering, storage and creation of all customer samples and production runs. Papa John’s Pizza-Restaurant Management Aug 2002 – Jan 2004
• Shift Management
• Hiring and Training-Management, Crew Members and Corporate training for Franchise’s
• Scheduling
• Human Resources
• Designed new restaurant, initiated employee policies, training regimen
• Local marketing campaign initialized and established SKILLS
• Microsoft Outlook, Word, PowerPoint and Excel
• Custom OS for McDonald’s and Papa John’s Pizza
• Online Management and Crew Training
• Completed the following college accredited courses for McDonald’s. We are educated in employee management for day to day operations, development, training, human resources, customer relations and operating a profitable business.
• Basic Shift Management
• Advanced Shift Management
• Effective Management Practices
• Hamburger Univeristy-Restauraunt Operational Leadership Practices
• Foundations of Restraunt Department Management
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