Customer Service Sales

Izamal “Manny” Cadosa

*** ***** ******** ******, ***. #6

Los Angeles, CA 90057

213-***-**** (Voicemail)

213-***-**** (Cell Phone)

**********@*****.***

Bestbuy

West Hollywood, CA 90038

Starting/Ending Position: Customer Service Specialist

(08/01/2017 to Present)

-Provide excellent, superior, top-notch customer service

-Ring up the cash register, take payments and return change to customers

-Open new Bestbuy Credit Card Accounts and Bestbuy Rewards Memberships

-Provide store pick-up for customers

-Provide refunds, exchanges and returns for customers

-Sale GSP Insurance Plans to customers

-Look up merchandise availability @ Bestbuy.com for customers

-Pick up and put away merchandise, plastic keepers and recyclables in proper areas

-Work in backroom/warehouse, do online orders and manage Bestbuy Inventory Database

-Take merchandise to customers vehicles

Target Tech (Market Source)

West Hollywood, CA 90046

Position: Part-Time Wireless Team Member/Electronics Sales Rep. (10/16/2015 to 07/15/2017)

-#1 in electronics sales in Target LA 10 pilot program in 2016

-Sold hundreds of thousands of dollars in retail electronics for West Hollywood Target in 2016

-Provided excellent customer service, face-to-face sales and back-up sales support

-Up-sold, cross-sold and sold insurance protection plans to Target guests

-Rang the cash register, took payments and returned change to customers

-Handled large volumes of cash, credit and debit monies at any given time

-Counted large amounts of cash at any given time

-Checked and verified credit card information and credit history for customers

-Processed general customer account billing information

-Price checked, price tagged and price updated general merchandise

-Used PDA Scanner and My Device to scan and look up merchandise and verify prices for customers

-Answered guests and vendors phone calls and questions in reference to electronics and cell phones

-Answered customers and vendors questions in reference to merchandise and prices -Looked up merchandise availability, prices and other relevant information for customers -Escorted customers to appropriate merchandise areas so they could see items

-Escorted customers to guest services so they could return merchandise, price match or resolve issues

-Activated pre-paid and post-paid cell phones for customers

-Opened new cell phone accounts and upgraded existing ones

-Spider-wrapped merchandise, put security devises on items and pulled merchandise from stockrooms

-Performed cell phones and electronics inventory count verification and quantity/quality inventory control

-Managed electronics and mobile department inventories

-Improved and organized electronics and mobile department areas and zones

-Stocked and restocked shelves with merchandise

-Put up, fixed, arranged and took down displays

-Translated information for Target guest

The Cell Phone Place (Became Wireless Express)

Eagle Rock, CA 90042

Starting Position: Part-Time Customer Service/Sales Representative (11/01/2010 to 11/01/2014)

Ending Position: Part-Time Supervisor (11/01/2010 to 11/01/2014)

-Provided customer service, direct sales, general office work, data-entry and typing

-Increased overall business sales between 50% and 100%, year-to-year

-Increased overall customer foot traffic and interest between 100% and 200%, year-to-year

-Supervised small business employees and managed daily operations

Education:

-High School Diploma, East Beverly High School

-Associate of Science in Medical Research, Glendale Community College

Most Relevant Skills & Abilities:

-Bilingual: I read, speak and write English & Spanish

-PC, Mac, iPad, Search Browsers & Search Engines expertise

-Microsoft Word, Excel and Outlook knowledge and experience

-excellent interpersonal communications and writing skills

-solid call center, data-entry and typing experience

-solid general office skills and experience

-solid general research knowledge and experience

Contact this candidate