Customer Service Data Entry

ANINDYO BANERJEE

*** ********* ***, **** *****, CA 90814

323-***-****, (**************@*****.***)

Admin.,Assistance

SUMMARY:

Highly talented Customer Service Administrative and Assistant Specialist, with extensive experiences in a multitasking environment supporting five high level professionals including General Manager, Assistant General Manager and supervisors. Passionate about delivering outstanding customer services. Received an award for ‘The Spirit to Serve’.

CAREER HIGHLIGHTS:

Administrative Skills:

●Expert in often assigned projects, delivering it on time and accurately

●Perform work with limitation supervision

●Handle complex service questions from customers and apply sound judgment in resolving issues within established limits of authority and knowledge

●Review and interpret customer contract purchase order paperwork for accuracy and communicate up to the expectation to customer satisfaction with professional negotiation

●Manage company’s vendors by insuring and checking invoices, data entry, ordering as required

●Proper billing and inventory, shipping and receiving, manufacturing lead on time estimated

●Solve account related issues everyday as encountered

●Multitasking, handle five extensions phone calls route them accordingly, emails, consumer portal, daily face to face experience environment background

●Understanding or anticipating job requirement ahead of time

●Order delay making sure right reasons addressed and resolved or taken care for future inquiry and issues

●Knowledge of company’s policy and procedure

●Exhibit a high level of motivation and sense of urgency, able to prioritize, as it demands

●Follow up to the job well done it may on my days off

Customer Service Specialist Skills:

●Coordinate across multiple departments in a company

●Serve as primary troubleshooters

●Handle 40 – 60 calls in and out daily

●Excellent written and verbal skills

●Protecting customer's valuable information’s from third parties

●Recommending potential products or services to customers

●Correct data input for customer's information

●Assignment all deliverables are met

●Listen to customer's requests, concerns and interface with 100 – 150 customers’ daily basis

●Refers to appropriate center, personnel or team leader if applicable

●Quick learner and self-motivated Establish and maintain business relationship with customers by providing prompt and correct services

●Received, ‘The Spirit to Serve’ award from Marriott International Inc. Washington D.C. from Executive Vice President- Mr. W. T. Petty, North America lodging operation

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WORK HISTORIES:

●Present, partner driver, owned car service with Uber apps.com (Los Angeles, CA)

●2015 – 2016 - direct salesman at Vivint Smart Home/Airbnb.com, (Long Beach. CA)

●2012 – 2014, Online wholesale and retail, self-employed, (Culver City, CA)

●2010– 2011, Data entry/customer service assistance at Hands Service, Inc. Fulfillment warehouse (Culver City, CA)

●2008 - 2009, Data entry clerk /customer service representative at Everest export, distributor and wholesaler of groceries products warehouse (Crenshaw, CA)

●2006 - 2007, Restaurant food server at Indian cuisine Natraj, (Long Beach, CA)

●2004 - 2005, Graphic designer/customer relationship, Excel Media Group, (Irvine CA)

●2000 – 2007, Front office customer service assistant, Marriott International Inc. at Renaissance Hotel (Long Beach, CA)

EDUCATION:

●Salesforce.com (Online) - CRM Admin and developer certification course (Present)

●Brooks College (Long Beach, CA) - Associate of Science Degree (Graphic Design)

●City Government College (Kolkata, India) - Bachelor of Commerce (Business Administration)

LANGUAGE PROFICIENCY:

●English, Hindi and Punjabi (speak, read and write)

●Spanish - (conversational understanding)

HOBBIES:

●Four years degree course in martial arts

●Japanese style Bodokan, amateur painter & drummer. Professional Digital Graphic arts and traveling.

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