Customer Service Manager

Anicka Emmanuel

Newark, New Jersey *****

973-***-**** / ******@*****.***

PROFILE: Former Police Officer and Customer Service Manager whose skills include excellent written and oral communications, problem solving, conflict resolution, referrals, employee management and case management. Nine years of experience as an officer working with people with various barriers including homelessness, domestic violence, substance abuse and legal problems. Work involved making referrals, coordinating with service agencies and assisting with securing services.

EDUCATION:

Police Officer

Trenton Police Academy, Trenton, NJ

High School Diploma and Vocational Training-Business

Essex County Vocational High School, Newark, NJ

PROFESSIONAL EXPERIENCE:

Police Officer 2008-2017

East Orange Police Department, East Orange, NJ

•Performed law enforcement work including patrolling, traffic, emergency calls, crime prevention and law enforcement for misdemeanors and felonies.

•Interviewed and counseled victims, witnesses and suspects of diverse backgrounds.

•Resolved conflicts and secured safety of all involved.

•Provided referrals to service agencies for problems including homelessness, medical and behavioral health, substance abuse, domestic violence etc.

•Kept updated list of service providers and helping agencies.

•Documented incidents and prepared follow up paperwork.

Cashier/Customer Service/Manager

American Eagle Elizabeth, NJ 2004-2007

Old Navy, Newark, NJ 1997-2004

•Cashier: Answer customer questions regarding products. Process cash and credit card purchases. Stock merchandise and clean store.

•Manager: Coordinate sales campaigns. Train, schedule and supervise sales personnel. Set up various merchandise displays. Track sales and stock and complete corporate reports.

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