Customer Service Technical Support
Resume:
Robert Paris
Jacksonville, FL *2244
************@*****.***
PROFESSIONAL SUMMARY
Providing superior service to the customer, based on years of experience. Providing technical help desk support to address customer needs. Using refined de-escalation techniques to limit objections and convert sales. Assisting clients to understand the nature of Solving technical issues. Specializing in quick solutions to provide superior customer support. Educating clients about technology to provide increased confidence and excellent customer experience. Retail location, floor sales.
CORE COMPETENCIES AND VALUES
Outstanding customer service and Build and configure New computers
Friendly attitude and engaging to customers of all levels. Business support all industries.
Detailed and Organized, increasing time and cost Efficiency
Focused and hard-working, remote access as needed. Microsoft OEM certified.
PROFESSIONAL EXPERIENCE
COMP U SOFT COMPUTERS, LIVERPOOL NY (1997-2017)
Proprietor
Determined users’ technical needs and provide them with appropriate solutions.
Installed and configured home networks including LAN and WAN connectivity.
Installed and troubleshooted hardware and software to ensure that they are working appropriately.
Upgraded software and operating systems for users.
Served as a technical help desk for users with resolving computer issues, using VOIP and remote access client for assistance as required. Cisco authorised, Lan and wireless . Service Business in new PCs, repair and help desk.
Trained customers on new software and networks. Analyzed and resolved network problems.
Taught and scheduled preventative maintenance procedures. Explained the role of network applications and equipment to customers.
MICROAGE Inc., SYRACUSE NY (1991 1997)
Computer Analyst
Managed security options and updates for software in computers and networks
Troubleshoot and maintain systems and keep detailed logs of actions
Offered timely technical support and taught users how to utilize computers correctly. Including seminars at various venues for new technology to teach users about installing software, hardware upgrades, and drivers
Networking installations, database migrations, office workstation setup
Accomplishments
Award-winning computer support center for customers
PC and Apple repair and support - Cross platform system integration
Training clients and providing customer service in a classroom environment
Customer specific software programming and remote software repair.
Provided internships for Syracuse University, local community colleges, and Bryant & Stratton College
for Comp TIA A+ certification.
Education
ONONDAGA COMMUNITY COLLEGE - Math and Science proficiency
Liverpool High School - Honors Diploma
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