Customer Service Management

LONNIE NEUBAUER

**** ********* **** ******, ******, IA 50111 (H) 515-***-**** (C) 515-***-**** *******@*****.***

Professional Summary

Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors

And contractors. Possess strong leadership skills with consistent decision making abilities. Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Strong ability to manage multi stores in a fast paced retail world.

Skills

* Budget & Finance

* Responsible

* Strong Leadership skills

* Excellent customer service

* Process management

* Organization skills

* Strong Communication skills

* Employee Development and Retention

* Accounting practices

* Fast learner

* Risk Management

* Multi Store management

* Administrative management

* Office management

Work History

VP of Risk Management 09/2003 to 04/2016

DSI Distributing – 3601 109th street Urbandale Iowa

* Hired and Trained all Credit/Risk employee

* Created all Credit/Risk policies and procedures

* Created all customer accounts/underwrote all credit lines and payment terms

* Managed all Accounts receivables on all customers (260 million year)

* Managed all Credit Decisions in all 30 locations Nationwide

* Worked all past due Accounts personally

* Maintained each of the 30 Branch offices aging reports with a 96% current rating

* Managed and processed all bad debt per each branch office monthly

* Followed up with all 30 branch daily with all bad debt recovery

* Maintained the best possible customer service with all 12,000 customers in each of the 30 branch offices

* Approved all orders processed for all 30 branch office to ensure all customers are within credit guidelines

* Managed and directed all Daily, Weekly, Monthly Credit procedures, Risk Management procedures, accounting procedures for

All 30 DSI locations

General Store Manager 07/1983 to 09/2003 Walmart Stores – Various

* Manage all total store operations

* Hire and train all employees

* Create/Set/Follow all store budget

* Managed all Store Profit and Loss statements

* Created and established outstanding customer service levels in all areas of the store

* Managed all HR processes with all store location employees

* Managed all employee evaluations and performance process

* Managed and controlled inventory levels weekly and monthly

* Managed all in stock levels on 125,000 different SKU's

* Maintain and control total store shrinkage levels

* Drive sales increase year over year

* Trained for Multi store management and operations

Education

Retail Management:

Iowa Central Community College - Fort Dodge Iowa

Accomplishments

* Store of the year award twice recognized by peers

* 12% sales increase year over year for 15 years

* Double digit profit increase year over year for 11 years

* 95% employee approval grass roots rating

* Won best expense control award 3 different years

* Maintained 1% or less store Shrinkage for 20 years

* Created credit department at DSI

* Lowered bad debt at DSI from 1.5 million to 100,000 in 2 year period

* Maintained bad debt levels for 11 years

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