Sign in

Customer Service Manager

Trenton, Missouri, 64683, United States
October 21, 2017

Contact this candidate

Bernice Carney

*** ******** ******,

Trenton, NJ 08618

(609) ***-****

Office Support Assistant with over 10 years of experience managing business office functions and providing executive level support to principals and clients. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company’s needs.



Financial Account Advisor, September 2016 – May 2017

Screened over 75 phone calls daily, reconciling account errors, updates and routing calls when necessary.

Drafted and edit memos, reports, and proposals.

Perform routine clerical tasks such as computations, mailing, copying, faxing, filing and scanning.

Conferred with credit association and other business representatives to exchange credit information.

Evaluated customer records and recommended payments plans based on earnings, savings data, and payment history.

Delinquent account follow-up, including use of delinquent letters, in-house collection efforts and outside collection agencies.

Generated financial ratios, using computer programs, to evaluate customer’s financial status.


Provider Enrollment Services, March 2014 – September 2016

Answered applicants’ questions about benefits and claim procedures in call center setting.

Interpreted and explained information such as eligibility requirements, application details, payment method and applicants’ legal rights.

Compiled, record, and evaluated personal data in order to verify completeness and accuracy, and to determine eligibility status.

Initiated procedures to grant, modify, deny, or terminate assistance.

Kept records of assigned cases, and prepared updated archived files.

Prepared applications and forms for providers for such purposes as Medicaid enrollment.

Credentialed Physicians/Facility Staff participating/enrolling in NJ/NY/PA Medicaid Program.

Worked closely with Operations Manager coordinating quality effective work load solutions.


Mortgage Customer Service Representative, January 2014 – March 2014

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Maintained and updated files and mail in the database systems, either manually or using a computer.

Open, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Compute, record, and proofread data and other information, such as records or reports.

Complete and mailed bills, contracts, policies, invoices, or checks.


Logistics Customer Service Administrator, Jan 2013 – June 2013

Bundled, labeled, weighed, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Distribute incoming mail into the correct boxes or pigeonholes.

Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.

Verified inventory according to database log and reconciled any errors.

Overseas shipping.


Operations Manager, June 2006 – December 2012

Directed and coordinated activities of business or departments concerned with the production, pricing, sales, or distribution products.

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and determine areas needing cost reduction and program improvement.

Managed staff, prepared work schedules and assigned specific duties.

Developed the business first incentive performance plan which motivated staff and resulted in a 23% increase in sales.

Initiated a program that standardized employee training that led to an increase in customer satisfaction by 25%.

Reduced and controlled expenses by implementing inventory procedures that allowed for reduction of internal theft which increased revenue by 60% within 3months.


Mercer County College, Trenton, NJ

G.E.D, Medical Secretary

Certified Credit Consultant, Trenton NJ

Life Licensed, Trenton NJ

Central Processing, Health Careers Center, Hamilton NJ


Highly skilled leader with skills in delegating tasks, team building, and creating positive customer experiences.

Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access).

Professional, confident, organized and able to multi-task accurately.

Familiar with professional standard concepts, practices and procedures within department to plan and accomplish goals.

Excellent oral and written communication skills.

Resourceful and able to work well with a variety of personalities while remaining personable and helpful.

Ability to simultaneously navigate multiple programs.

Inclined ear to customers’ communication and resolution strategy.

Contact this candidate