ac2vf2@r.postjobfree.com

c – 404-***-****

Objective: Customer Service Professional who performs cross functional roles to achieve both corporate and high customer service objectives.

More than 3 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Ability to train, motivate and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional”.

Professional Development

2013-2016 Customer Care Representative 1

DIRECTV- Work at Home

Researched and resolved billing and service equipment issues.

Provided info on new products and services.

Demonstrated my commitment to customer service by following up on calls and ensuring superior results.

Analyzed customer concerns and needs while balancing company revenue concerns

Scheduled and Planned Appointments for Detail Measuring and Installation.

Assisted Clients concerns and needs in all Issues by Taking All Inbound Calls.

2010-2011 Air Craft Cleaning Agent

AirServ- Atlanta-Georgia

Performs interior and deep cleaning functions of the aircraft as required.

Stock aircraft with necessary supplies, i.e. in flight magazines and lavatory supplies.

Responsible for Aircraft Security Searches and Commissary Security Searches as required, Inventory tracking.

Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.

2009-2010 Sales Clerk

Value City- Jonesboro-Georgia

Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers in retail store such as tobacco shop, drug store, candy store, or liquor store: Stocks shelves, counters, or tables with merchandise.

Sets up advertising displays or arranges merchandise on counters or tables to promote sales.

Stamps, marks, or tags price on merchandise. Accepts payment and make changes.

Obtains merchandise requested by customer or receives merchandise selected by customer.

Answers customer's questions concerning location, price, and use of merchandise.

Totals price and tax on merchandise purchased by customer, using paper and pencil, cash register, or calculator, to determine bill.

EDUCATION

University of Phoenix, Atlanta, GA 2007- Present

Bachelors of Psychology

References Available Upon Request

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