Customer Service Sales Associate

Pabneesh Chandi

Mobile No. – 647-***-****

Email- ********@*****.***

KEY SKILLS

Proficient knowledge of Microsoft word, excel, and access

Strong motivational and leadership skills

Excellent communication and presentation skills

Strong organizational and time management skills

Strong analytical and problem solving skills

Responsible, able to work under pressure and eager to learn new skills

Strong work ethic and the genuine desire to progress the company mission

WORK EXPERIENCE

BRITISH COLUMBIA MARITIME EMPLOYERS ASSOCIATION

Administrative Assistant August 3, 2017- September 10, 2017

Reporting to the Manager of Labour Relations provided administrative support within the Labour Relations Department.

Maintains employee-related databases. Prepares and analyzes reports that are necessary to carry out the functions of the department and company. Prepares periodic reports for management, as necessary or requested.

Enter and maintain all employee database information throughout the employee life cycle

Filing and labeling of documents and other material for storage.

Responsible for assisting LR Managers to prepare and finalize discipline letter, setting suspension/restrictions for employee files, and sending grievance responses to the Union.

Perform a variety of administrative duties including drafting correspondence, photocopying documents, responding to inbound calls and maintaining an electronic and hard copy filing system.

TOMMY HILFIGER

Sales Associate 22 November 2016 – 10 June 2017

Provide customer services- price/product inquiry, comfortable shopping environment

Stocked, replenished and organized inventory with accuracy and efficiency so that things go well during the rush hours of the store

Managed proper and attractive merchandise display according to the floor set, ensuring strategic placement of products that maximized purchases

Being a member of Health and Safety team use to conduct monthly meeting and inform manager about the changes need to made and concerns of the co-workers.

Supported management in developing & implementing personnel policies and procedures.

Selected as monthly “sales associate” for the month of March at Tommy Hilfiger.

TIM HORTONS

Team Member 14 May 2016- 15 November 2016

Delivered consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

Enhanced the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

Focused mainly on customer service and customer satisfaction

Efficiently worked in a team environment while performing opening and closing duties

Guaranteed Always Fresh procedure to ensure coffee and products are always fresh

Followed all Operations standards and guidelines for preparation of products according to training and instructional materials provided

Maintained speed of service targets by working Efficiently with a sense of urgency to fill orders and meet guests’ needs

Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

Supreme Furniture

HR Executive 1st July 2014 to 12th August 2015

Compile and update employee records

Process documentation and prepare reports relating to personnel activities

Coordinate and direct work activities for managers and employees

Attend to employee complaints and work to resolve conflicts

H.C.V Projects India Pvt. Ltd

HR Trainee 9 July 2013- 28th December 2013

Prepare Word, Excel and PowerPoint documents

Track progress, deadlines, and priorities of all projects

Giving information related to any particular issue to the higher officials

Updating the monthly payroll so that employee records can be prepared

Conducting the programs of induction for the newly appointed candidates

Internship

4 weeks summer Internship at SAHARA INDIA PARIWAR which includes:

Filing of documents, documentation, civil cases with special reference to defamation and redressal mechanism and labour cases with special reference to dismissal

Online Certification course in Mediation and Legal Drafting

ACADEMIC QUALIFICATION

Diploma in Business - HUMAN RESOURCES

LL.B (Hons.) from LUCKNOW UNIVERSITY

HIGH SCHOOL

Reference Available Upon Request

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