Manager Project

RANDY WOJTOWICZ, PMP

Pound Ridge, NY *****.*********@*****.*** www.linkedin.com/in/randy-wojtowicz 914-***-**** (Mobile)

A technology leader with over 20 years’ experience managing service delivery organizations, and large projects across several industry verticals – communication, life sciences, energy and consumer goods.

After four years in the United States Marine Corps, I began my career with IBM, rising to a Senior Delivery Management role, supporting Johnson and Johnson (US), with 300 direct and indirect employees, managing a budget of 26M. During this time, I attended night school, receiving my BS in Management and PMP certification through the Project Management Institute. Over the past 7 years, as a Senior Program Manager, I have established Desktop/Laptop Refresh Programs, managed Data Center consolidations, Construction/Relocation Projects, and a PMO.

Knowledgeable and skilled in the following:

•Lean Methodology • End User Services • Metric, Service Level Management

•Global IT Services Delivery • FDA Regulations • Security Compliance, Audit Readiness

•Agile (training)

PROFESSIONAL EXPERIENCE

Senior Project Manager, Contractor/Consultant (2010 – Present)

Unilever (2010-2015), Pepsi (2015-2016), Eversource (2016-Present)

Eversource (New Hampshire) - Establish and manage plan to decommission/relocate Area Work Centers (AWC) and Corporate office space. (project successfully completed)

Eversource (New Hampshire) - Establish Electric Backup Dispatch Centers in an existing AWC. Developed budget, integrated plan and managed alignment with construction teams, local and vendor resources. Implemented plans included Critical Infrastructure Protection (CIP) Standards. (project successfully completed)

Eversource (Massachusetts) - Program Manager responsible for Data Center Foot Print reduction project (reduction of 1500 sq. ft. of data center). Relocate legacy communications and critical business systems into secure space, while aligning with construction teams, architects, local badged and vendor resources (project successfully completed)

Eversource (Massachusetts) - Program Manager responsible for site relocation project. Create/Manage IT budget (1.6M) and manage project to relocate 220 employees to new building: Establish (5) MDF/IDFs, Critical Infrastructure Protection (CIP), Dispatch Center (CIP), Wifi and cellular booster plan, and related communications (Network, SAT phones, antenna’s, etc.) (project successfully completed)

Eversource (Connecticut) – Project Manager responsible for deployment of 400 iPads to field workers (first Corporate Managed ios deployment within this company). Focus on Configuration and Security policies, accessories (truck mounts, etc.), Service and Support Vendor (Evaluation/SOW/Transition), in addition to managing plan to utilize Colligo & SharePoint as the repository of record for maps, emergency procedures and other required documentation (in progress)

Pepsi - Establish PMO in support of Digital Equipment platform (Spire). Mobilize Functions to develop and deploy processes to establish the end state design. Identify support and process gaps to improve delivery model. Develop communications, troubleshooting, and reporting protocols

Unilever – Managed two Global Program Remediation’s: Device Leasing (transition desktop/laptop lessor from IGF to HPFS) and Desktop/Laptop Disposal (14,000 assets). Managed North America Based Deployments: Windows 7 operating system deployment (from Windows XP) and two separate (2010 & 2013) Desktop/Laptop refresh of 7200 devices - Achieved 94% Customer Satisfaction, while delivering ~175K of savings to Unilever

Unilever PMO (America’s): Responsible for the management of the America’s project management and solution process (desktop and service desk environments), including review and approval of vendor provided solutions for project requests

GE CAPITAL, Application Delivery Manager (2011 – 2012)

•Managed a team of Employees and vendors providing support for over 20 HR, Compliance and Business Development Applications. Identified support gap and developed a plan to implement standard SLAs/KPIs, and governance package

IBM, Senior Program Manager (Band 10) (2008 – 2010)

A member of IBM’s Delivery Excellence Organization, an elite team charged with the global deployment of an IT delivery model based Lean methods. Lead Architect and designer of a pilot program to improve time to value, reduce redundancy and establish a global standard for deployment of persons transitioning into global delivery centers (Argentina, Brazil, Czech Republic and India)

•Primary role was to lead and direct support teams in the deployment of a new model designed to standardize IT

•Services support (Helpdesk, Desktop, Server, Network, Storage, etc.) to outsourcing customers

•In addition to a 4-month cycle time reduction, benefits of this process are linked to quality, productivity, and improvements to supply by reducing demand requirements and post transition employee/contractor reallocation

•Led and directed support teams for the deployment of 5 ‘waves’ which included over 5000 persons, including facilitating forums and education sessions. Authored several global processes and provided support during the establishment of an eLearning program

•Decreased labor requirements by 15%, while simultaneously ensuring that the deployment was seamless to the end user community

IBM, Delivery Project Executive (Band 10, 2nd Line Manager) (2005 – 2008)

Senior Manager in support of a large, complex outsourcing contract for Pharmaceutical customer (Johnson and Johnson). IT Service Management responsibilities included: Helpdesk, Desktop, Server & Storage, ID Management, Local Network Services, Problem and Change Management

•Chosen by the Account Project Executive to lead the delivery organization

•Second Line Manager with HR responsibilities for a team of 20 Service Delivery Managers, in addition to being the Senior Manager with over 300 technicians supporting the Account, with employees located in Argentina, Brazil, India, South Africa and the USA

•Responsible for the Management of day to day operations, overall IT support for the account, new business solutions, customer relationship, financial management and analysis

•Financial Management responsibilities for a 22-25M annual budget.

•Highly focused on employee development, career coaching and mentoring

•Service Level Agreements met/exceeded over the 3-year period

•Achieved 93% customer satisfaction annual rating in 2005, an increase of 4% from 2004

•Implemented a plan to reduce cost and improve service quality through the utilization of global work force.

•Revenue and Profit targets achieved through a process of re-engineering the financial tracking mechanism which made an immediate impact to achieving outlook accuracy

IBM, Delivery Project Executive (Deputy) (Band 8/9, 1st Line Manager) (2003 – 2005)

Senior Manager providing oversight for IT Services and new business solutions for Pharmaceutical customer (Johnson and Johnson). In addition, held a part time role of Senior Account Manager for a Financial Services contract within IBM’s On Demand Computing Environment (Midland Mortgage), during transition to Steady State.

•Lead and direct service delivery teams with a focus on financial management, managing enterprise Service Level attainments, focal for Contract management issues, initiating and managing process improvements across platforms, and primary escalation point for executive clients

•Responsible for the retrofit of a new contract ensuring compliance to the new set of services supported, metrics, FDA related regulations and financial deliverables. (Total Contract Value, 315M)

•Managed the response, solutioning and costing for new business opportunities

•Project Manager for several customer satisfaction initiatives, ensuring enterprise process implementation

•Participated as a core team member to establish the solution in response to customers RFS requirements

•Established a core team of skilled remote desktop technicians that was rolled out as an enterprise standard

•Critical Situation leader for the Account including the lead on an enterprise wide hard drive replacement (over 2000 in total)

IBM, Operations Manager (Band 8, 1st Line Manager) (1999 – 2002)

Service Delivery Manager, responsible for providing Desktop, Helpdesk, Server, Network and Project Services.

•Team included 26 direct reports supporting a client base of Administration, Sales and Manufacturing

•Ensured on time delivery of contract service deliverables with a focus on driving continual improvements, customer relationships and teamwork

•Drove innovative RFS (Request for Service) solutions and costing strategies, allowing our organization to exceed financial targets, by being awarded 1.5M in projects

•In addition to day to day operational responsibilities and being the subject matter expert for the Enterprise

•Desktop Support Procedures created and deployed procedures including: VIP Emergency support, IMAC Process Excellence, and the Image Customization Process

•100% Service Level Attainment over the 3-year period

•Annual Customer Satisfaction exceeded 87%

•Managed the transitioning of 4 locations under IBM scope, during 2002, including the deployment of assets, on- boarding of personnel and the IBM focal for customer communications

IBM, Team Leader (Band 6/7) (1996 – 1999)

PC and Software deployment lead at the Lucent Technologies, Warren NJ location.

•Team Leader for 10 Employees & Contractors, responsible for all PC installations, hardware break/fix and hardware reallocations. In the first year, expanded team responsibilities to assist the desktop team with day-to-day workload, while improving quality and productivity for hardware deployments

•Member of several cross-functional teams which addressed site procedures regarding Real Estate, Telephony and Data, and Desktop

•Security Compliance Officer and audit focal point for the organization. Responsible for the creation and modification of on-site procedures and processes to ensure compliance with IBM policies

•Effectively managed vendor supplied services, including union and non-union support

•Decreased dock to desk times by 40% in less than 4 months

•Attained a 91% Customer Satisfaction rating on annual survey

UNITED STATES MARINE CORPS, Corporal (1992 – 1996)

•Shift Supervisor for a Field and Communications Center responsible for base communications

•Served as Platoon’s training officer for enlisted personnel

•Overseas deployments include Okinawa, Japan, Thailand, and South Korea

•Color Guard, Camp Lejeune, North Carolina

•Navy and Marine Corps Achievement Medal, Various written Commendations

•Top Secret clearance. Honorably Discharged in 1996

EDUCATION & CERTIFICATIONS

Bachelor of Science, BS, Management University of Phoenix

Associate of Applied Science, Business Management Raritan Valley Community College

Certificate, Computer Technical Support Chubb Institute

Certificate, Project Management Professional (PMP) Project Management Institute

Contact this candidate