End-user support, trouble ticket resolution, enterprise managment

** ***** *********** ** ********** including systems analysis / programming, enterprise management, centralized desktop faxing systems, NOS design / support, desktop operating systems, software integration, system operations, hardware / software field service, systems administration, communications, and end-user support.

PROFESSIONAL EXPERIENCE:

2016 – 2017 7 ELEVEN (Lakewood, OH)

Store Manager

2013 – 2016 INDEPENDENT CONSULTING (Lakewood, OH)

1990 - 2013 JONES DAY (Washington, DC; Cleveland, OH)

Senior Integration Developer

Systems Developer III

Emergency Management & Business Recovery Systems Specialist

Software Engineer / Integration Specialist

Programmer / Analyst

Systems Analyst

1987 - 1990 GANNETT FOUNDATION / FREEDOM FORUM (Rochester, NY; Rosslyn, VA)

Systems Administrator

1985 - 1987 RG DATA, INC. (Rochester, NY)

Field Service Technician / Manager

1981 - 1985 CLOVER PARK SCHOOL DISTRICT (Tacoma, WA)

Systems Support Coordinator

Second Shift Operator / Programmer

EDUCATION:

5/07 Information Technology Project Management (AMA)

3/06 Altiris CMS / Deployment Server (ALTIRIS)

5/05 Intro to C# with MS .NET (SOLUTIENT)

10/02 Intro to XML / MS .NET (NEW HORIZONS)

7/02 Deploying MS Windows XP (COMDOC, INC)

11/01 Tivoli Management Framework v3.7 (IBM GLOBAL SERVICES)

3/95 Novell NetWare v4.x: System Manager (US CONNECT)

5/93 Novell NetWare v3.x: System Manager (CGI SYSTEMS, INC.)

9/92 - 12/92 ‘C’ Programming Language (I) (NOVA)

6/91 Banyan/VINES Admin./Network Management (NMI)

7/86 IBM PC Family VAT Certification (IBM)

6/82 Communications & Local/Remote Networking (WANG)

3/80 - 7/80 Data Processing I & II / Computer Operations (HIGHLAND JC)

1/80 - 3/80 Structured COBOL Programming (HIGHLAND JC)

9/70 - 6/74 Diploma (NY State Board of Regents) (EASTRIDGE HS)

REFERENCES Available upon request

JONES DAY

Senior Integration Developer

Utility software programming: C# / .Net, Delphi (Win API and .Net), Visual Studio 2005 - 2012.

Software Integration: VB Script / Admin Script Editor, Powershell / PowerGUI, and Wise Package Studio.

MS SQL Server / T-SQL / Management Studio; Oracle / PL – SQL.

Both WPA Fax and RightFax centralized desktop faxing systems administrator.

Altiris v6.x Enterprise Management System Administrator.

Accomplishments

Rewrote the Applications Installer software suite in C# for Windows 7 migration. Utilized Infragistics NetAdvantage for .Net and Component Factory Krypton Suite. Co-designed MS SQL AppInstaller database and replication strategy. Wrote, tested, & implemented all SQL statements and stored procedures. Wrote AIDBMaintenance program to add / modify / delete rows in database tables. Utilized Entity Framework / LINQ (Language-Integrated Query) in maintenance utility. Used AppSense virtualization technology to provide a seamless user experience while maintaining security via UAC.

Wrote RF Forwarding utility and CC List Editor / database for RightFax administrators to ease transition from WPA Fax to RightFax. Wrote RF_Deleted_Users utility and RF_CAM_Update utility. Incorporated RightFax COM APIs in all programs. All configuration criteria either in XML files or specified in registry. Project Lead on WPA Fax to RightFax migration project.

Wrote many utilities to expedite trouble shooting and every day operations such as Active Directory Searcher, and LDAP Record Check.

Technical Lead on Tivoli to Altiris Enterprise Management System migration project. Modules included Software Delivery, Hardware & Software Inventory, custom inventory, Patch Management, and Asset Management.

Integrated 150+ software packages. Regularly used Wise Package Studio to modify vendor installation files with custom transforms.

Systems Developer III

Tivoli Enterprise Management System Administrator and utility software programming / maintenance.

Accomplishments

Tivoli Framework 3.7.1 / SWD 4.1 / Inventory 4.0 Administrator. Co-designed, implemented and documented entire migration project. Completely seamless to all end-users and local Office GIS staffs. Designed and implemented methodology to associate primary PC user with Inventory records via Oracle database.

Tivoli Framework / Inventory / SWD v3.6x Administrator. Reconfigured Framework / SWD implementation. Considerable increase of reliability, functionality and end-user satisfaction. Reconfigured Software Inventory module to decrease INSTALLED_UNKNOWN_SOFTWARE table from 16,000,000+ rows to 1,500,000 rows. Corresponding report generation decreased from 40+ minutes to approx. 90 seconds. Designed and implemented SWD Status Web site for local Office GIS staff use.

Aided in design and implementation of Windows XP Deployment project. Rewrote utilities for Windows XP look, feel, and functionality.

Aided in design and implementation of Tivoli Configuration Manager v4.2 Deployment project. Multiple TMR / mixed Operating System (Solaris / Win 2003) regional environment.

Emergency Management & Business Recovery Systems Specialist

Technical liaison / consultant; formulate and document business recovery policies and procedures.

Accomplishments

Y2K Compliance Lab Configuration Project leader. Responsible for hardware / software installation of Y2K Compliance Lab. Recreated typical Jones Day local Office to the greatest extent possible. Designed and implemented roll-forward / roll-back procedures, backup / restore procedures and database synchronization procedures.

Co-Technical Lead and primary integrator of Convera (formerly Excalibur Technologies) RetrievalWare v6.8 (search engine: external Web sites, Lotus Notes w/ document level security, PC DOCS w/ document level security, file systems, internal portal content).

400 kW Standby Generator project technical lead.

Software Engineer

Utility software design; aid Integration Lab; end-user support; administration / support of large NetWare / NT network: 4500 users / 13 domestic offices / 4 European offices / 8 non-networked offices.

Programming: Delphi, WinBatch, Borland C and MS Visual Studio.

Accomplishments

Windows 9x Migration Project development team member; 15+ utility programs.

Network Associates Zero Administration Client (ZAC) suite v6.x implementation project leader (desktop management system: PC / server software distribution, hardware / software inventory and software metering).

Programmer / Analyst

Integration / documentation / support of Firm wide supported Practice-specific application software.

Programming Delphi, WinBatch, MS Visual Basic and Borland C.

Accomplishments

Certified Saber LAN Workstation Network Administrator v5.0. Implemented Saber LAN Workstation Application Metering.

Redesigned / Implemented DOS JDNet Saber Menus.

Systems Analyst

Administration / operations / user support of Novell NetWare (3.11) LAN, 3 Wang VS-7310 minicomputers and 1 Wang VS-5640. Communications: 802.3 / X.25 / T1, e-mail, File Transfer; 400+ users, and 90+ printers.

Programming: Wang VS COBOL, Wang VS PROCEDURE, Borland C, Micro Focus COBOL and Paradox.

Accomplishments

Aided in redesign and co-supervised Keystone MDF installation/migration to ATT 110 cross-connect hardware.

Design, implementation, maintenance and administration of Banyan Vines and Novell 3.11 prototype PC LANs.

VS LAN development team member.

Certified Saber LAN Workstation Network Administrator v2.0.

FREEDOM FORUM

Systems Administrator

Administration / operations / user support of Wang VS-65 & VS-5640 minicomputers, WBX digital telephone system, OIS and Personal Computers.

Programming: Wang VS COBOL and Wang VS PROCEDURE.

Accomplishments

Converted major components of original IBM System 38 custom programming system from RPG II to Wang VS COBOL and Wang PROCEDURE Language.

Coordinated installation of all power requirements, telecom central office & DID telephony trunks for Rosslyn headquarters.

Aided in design and responsible for installation, trouble shooting and maintenance of all twisted pair telephony / data cabling for Rosslyn headquarters.

RG DATA. INC.

Field Service Technician/Manager

Wang VS peripheral hardware and end user software on-site / depot / telephone support.

OIS - PC - APC hardware / software / telecomm support.

Various other manufacturers support functions.

Accomplishments

Implemented service department for Buffalo, NY office; primary account: Empire of America Bank.

Primary Eastman Kodak Vendor Stocking System support technician.

CLOVER PARK SCHOOL DISTRICT COMPUTER SERVICES

Systems Support Coordinator

Administration / operation / user support of Wang VS-80 and VS-100 minicomputers.

Aided in planning and coordinated implementation of all hardware/software requirements; personnel training.

Responsible for storage, printing and delivery of Accounts Payable and Payroll vouchers.

Primary Physical Security Administrator / Secondary Systems Administrator

Systems Communications / Networking Administrator

Programming: Wang VS COBOL and Wang VS PROCEDURE

Accomplishments

Design, coordination, implementation, trouble-shooting, and maintenance of all networked remote nodes.

Aided in purchase of and implemented 4800 baud to 9600 baud modem migrations.

Second Shift Operator / Programmer

Responsible for back up and restore of VS-80 and VS-100 minicomputers.

Responsible for printing all manner of administrative and student related media including student schedules, final exams, and answer sheets.

Accomplishments

Designed, programmed, implemented and maintained the CP Automatic File Reorganization System (VS COBOL) and the CP Operating System Installer (VS PROCEDURE).

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