IT Supervisor

CURRICULUM VITAE:

AYMAN M. BALBISI

*****.*******@*****.***

Name: Balbisi, Ayman Mohammad

Date of Birth: 25th, November 1982

Place of Birth: Abu Dhabi, United Arab Emirates

Nationality: Jordan

Postal Address: P.O.Box: 141821, Amman, Jordan

Telephone: Mobile KSA: 009***********

Marital Status: married

Languages:

Language Writing Speaking Reading

Arabic Excellent Excellent Excellent

English Excellent Excellent Excellent

Personal Summary:

IT Supervisor with experience of enhancing system functionality. Track record of tackling and solving tough business and technical problems. Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Experience managing full project lifecycle from requirements gathering to final implementation and customer training.

University Education:

I graduated from Al Zaytoonah University http://www.alzaytoonah.edu.jo/ with a BA. Degree in Computer Information System in Jan '08.

Training:

I got hands on experience in the IT Department under the End User Support Division at Zain Jordan in 2008 and had responsibilities of handling Support of IT Services offered by Zain Jordan to its employees.

Work experience:

July 2010 – Present.

ASTRA Food - Saudi Arabia.

IT Supervisor (Act AS IT Assistant Manager)

1.Supervise the analysis of existing IT systems and procedures, and recommend modification programs and user procedures to best meet business needs.

2.Provide advice and support to different departments to ensure the best use of technological capabilities in application/infrastructure in order to achieve business objectives.

3.Monitor, audit, control and report on daily execution of applications ensuring alignment to related KPIs, SLAs, and processes.

4.Supervise the Company day-to-day IT activity ensuring all standards are followed

5.Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety

6.Supervise Implementation and administering the retail software (SANDMAR) for ASTRA supermarkets & Warehouse and whole sales including install and setup pos (point of sales) and servers.

7.Administering Database and relational databases using Sybase SQL Anywhere Database Management System.

8.Assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized.

9.Install, configure, administer, and maintain network, wide area network, file servers, e-mail server, application servers, and print servers

10.Provide direct support and training to users.

11.Track and deploy Windows patch and update to maintain baseline of IT security standard and policies.

12.Handle asset management, maintain inventory, and liaise with vendor in asset procurement.

13.Manage telephone system and conference equipment.

14.Maintaining existing maintenance contracts.

August 2009 – June 2010

AudioTel (Audio Telecom content provider). Jordan, Amman

IT Support Engineer.

1.Diagnosis of desktop, application, networking and infrastructure issues

2.Experience of supporting a wide and varied client base Providing both hardware & software support.

3.Troubleshooting PC’s, laptops and mobile devices..

4.Providing 1st/2nd line support to users. Responsible for providing excellent customer services, responding to queries, issuance of balance certificates and customer advises.

5.Administering the IT department’s policies and procedures.

6.Responsible for maintaining backups and for project work such as new builds.

7.Working closely with software suppliers to resolve operational issues.

January 2008 – August 2009

United media tools, Amman, Jordan.

Help Desk

My Major Roles and Responsibilities:

1.Provided quick, efficient support to business-clients, allowing them to proceed smoothly with their day

2.Responded to phone calls, mail and email, and in-person cases

3.Worked closely and effectively with vendors to replace/repair defective hardware and software

4.Instructed and trained end-users regarding computer literacy

5.Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages

6.ran routine phone troubleshooting and configuration

7.trained sales-department staff and helped them help clients select the right product

8.collected information through client phone calls to identify and report product problems

Microsoft products Skills;

Forefront Client Security

Forefront Security for Exchange

Windows Server Update Services

Exchange Server

System Center Configuration Manager

Windows Servers (2012,2008,2003,2000)

Office Communications Server

Worked on HP, IBM, DELL servers

References

Taysir Balbisi

General Manager - Human Resources

APM Terminals - Aqaba Container Terminal

Email

*************@*****.***

Phone 009***********

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