Desktop Support Sales
Resume:
FLORDEL S. DE LEON
**-* **** ****** ******* Pasig City
Contact No: 095********
Email Address: ******.*******@*****.***
OBJECTIVES: To further enhance my knowledge in delivering quality solution to help Achieve company Goals and objectives.
EMPLOYMENT RECORD:
Company: Unison Computer System Inc.
120 E. Rodriguez Jr. Ave. cor. Ortigas Ave. Brgy. Ugong Pasig City.
Telephone Number: 631-5581
Assigned: 2nd Floor Ramon Cojuangco Building PLDT IS User Support Division Makati City
Position: IT Client Support Engineer
Duration: July 1, 2011 – January 21 2013
•Provides assistance to user’s regarding IS related inquiries or problems
•Analyzes problems received and interprets application and system error messages for the user to understand
•Explains to the user the problems that were encountered and the measures that may be taken to rectify the problem
•Recommends possible solutions to such recurring problems
•Installing all PLDT application and configuration such as ICMS, CMS, CBS, Kenan, FX Launcher, SAPGUI, and Antivirus McAfee with latest version.
•In charge in installation of Operating System such as Windows XP, Windows 7
•Had knowledge and experience in ticketing system. (BMC Remedy)
•Had knowledge and experience in installation and configuration of Microsoft SCCM client.
•Had knowledge and experience in imaging or cloning desktops and laptops.
•Had knowledge and experience in replacing hardware for both desktop and laptop PCs.
•In charge in installation of in-house application such as ICMS/AS400, CMS, SAP, Oracle, RDM, TOAD, KENAN, etc.
•Had knowledge and experience in installation and configuration of network printer, shared and local printer.
•In charge in installation and configuration of multimedia, scanners, etc.
•Had knowledge and experience in installation and configuration of MS Outlook / Email client.
•Had knowledge and experience in joining provided laptops and desktops into domain.
•In charge in installation and configuration of Antivirus such as Trend micro, McAfee, Symantec etc.
•Had experience in supporting end users for their daily PC usage problem
Assigned: Sun and Digitel Galleria Corporate Center 27th Floor IT GSM Division
Position: IT Desktop Support and System Administrator AV/SCCM Monitoring
Duration: January 21, 2013 to March 15, 2014
•Provide assistance to user’s regarding computer problem, software and hardware, Desktop and laptop.
•Receive and response thru phone calls to assist user’s software problem.
•Installing all Standard Application both desktop and laptop issued by the company.
•Configuring Outlook email through exchange server of the company network.
•Monitor all ticket problems using Smart iHelp.
•Monitoring AV Sophos/Symantec Endpoint Protection and patching of updates then provide daily and weekly report.
Assigned: Smart Voyager Innovation 12th Floor Anson Bldg. 7th floor Smart Tower Makati City.
Position: IT Desktop Support/Laptop Support and Macbook Support.
Duration: March 17, 2014 – February 29, 2016
•Provide assistance to user’s regarding MacBook problem, software and hardware, Desktop and laptop Windows unit.
•Receive and response thru phone calls to assist user’s software problem.
•Installing all Standard Application for MacBook Air and Pro.
•Configuring Outlook email through exchange server of the company network to MacBook and Windows Unit.
•Monitor all ticket problems using Smart iHelp.
Company: I-Tech Global Business Solutions, Inc.
3rd Floor Robinsons Otis, Paz Guazon Paco, Manila
Telephone Number: 249-4305
Assigned: Robinsons Galleria Administration Office (Information System Department)
Position: IT Desktop Support (Mall Support)
Duration: June 15, 2016 to Present
•Provides daily assistance to user’s regarding Information System Department related inquiries or problems both onsite and remote.
•Explains to the user the problems that we’re encountered and the measures that may be taken to rectify the problem.
•Recommends possible solutions to such recurring problems.
•In charge in installation all RLC application and configuration needed by users such as Lotus Note, SAP GUI, MS Outlook/Email client, MS Lync, SCCM client, Antivirus McAfee with latest version.
•In charge in installation and configuration of multimedia, scanners, etc.
•In charge in installation of Operating System such as Windows 7 and Windows 10
•In charge in installation and configuration of network printer, shared and local printer.
•In charge in replacing hardware for both desktop and laptop PCs.
•In charge in joining provided laptops and desktops into domain.
•Provides daily assistance regarding all ISD related inquiries or problems in mall operation.
•Provides assistance to partners/tenant regarding mall hook up connection for FTP POS sales sending.
•Advised partners/tenants daily who do not send their end day sales sending by phone call/onsite.
•In charge of configuring Wi-Fi device and Access Point. Net Gear, Cisco Linksys, Ruckus, and HP VM 200 for Mall Hookup for POS sending requirements.
•In charge in daily report for partners sales sending.
•In charge in daily monitoring and checking of Mall Wi-Fi Speed, Access point, and switches and all ISD related problem to Mall.
•In charge in requesting devices needed to Mall ISD operation.
•In charge in weekend monitoring report for Site’s Network, Access Point, RLC Website, Terminal Server, and UPS status.
•In charge in inventory of all Information System Department equipment and devices in line to us.
PERSONAL DATA:
Name: Flordel S. de Leon
Address: 11-G Rotc St. Rosario
Pasig City
Date of Birth: January 16, 1989
Sex: Male
Civil Status: Single
Height: 5’6
Weight: 180 lbs
Religion: Catholic
Citizenship: Filipino
Language: English and Filipino
EDUCATIONAL BACKROUND: YEAR GRADUATE:
Tertiary: Bachelor of Science in Information Technology 2005 - 2009
Institute of Creative Computer Technology
Secondary: Eusebio High School 2001 - 2005
Primary: Rosario Elementary School 1995 - 2001
CHARACTER REFERENCE:
Darwin S. Renolayan
Regional Operations Manager
Robinsons Land Corporation
099*-******* / 236-0950
Levy Christine Sanciangco
Engineering Suport Officer
TPG Inc.
Faerie Pusung
Team Leader IT Client Systems Engineer
Makati City
FLORDEL S. DE LEON
Applicant
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