Customer Service Manager

CARL KENNEDY

Nashville, TN 615-***-****

*************@*****.*** www.carlnkennedy.com www.linkedin.com/in/carlnkennedy

ACCOMPLISHED GLOBAL FINANCE LEADER

Passion for Organizational Success

Proven professional who takes great pleasure ensuring organizations reach financial goals. Experienced decision-making, thorough financial analysis, standards-based accounting, and metrics-driven accountability. Known for integrity and focused leadership. Insightful advisor, respectful persuader, inclusive collaborator, principled leader, conscientious colleague, and thoughtful processor. Purpose and passion energize abilities, experience, and maturity to enable organizational achievement.

Expertise includes:

Predictive Budgeting & Forecasting

Impactful Financial Reporting

Root-Cause Variance Analysis

GAAP & SOX Compliant Accounting

Customer-Sensitive Operations Support

Metrics-Based Performance Tracking

Comprehensive Business Case Modeling

Objectives-Based Project Planning

PROFESSIONAL EXPERIENCE

SARAH CANNON, HCA’s Global Cancer Institute, Nashville, TN 2013 to 2017

Finance Director

Supported Chief Financial Officer, Chief Medical Officer, and Vice-President of Operations in $140M unit, with budgeting, forecasting, and financial analysis and reporting. Managed team negotiating clinical trial budgets and contracts with 200 pharmaceutical companies. Total span of control included 12 business professionals.

Supported expansion with comprehensive, mutually beneficial business cases and contracts:

oIncreasing research revenue at average annual rate of 30% for 3 years

oEstablishing research programs in Denver, Kansas City, Austin, and Manchester, England

Renegotiated and standardized fees charged to pharmaceutical companies:

oIncreasing per-patient fees 4.5% on average

oContributing to 380 basis-point improvement to budgeted EBITDA

Converted manual clinical trial budgeting process to electronic, deploying integrated CTMS:

oImplementing new software and ensuring continuous improvement, with no loss in productivity and no negative impact on customers

oLeading eventually to 50% FTE reduction in downstream processes

Developed talented, driven, engaged team of Finance professionals, transforming “most dysfunctional team” into “most admired”

PULSAFEEDER, unit of IDEX Corporation, Rochester, NY 2012 to 2013

Vice President – Finance

Directed all accounting and finance functions of $60M manufacturing unit that included 2 business locations: Rochester, NY, and Milan, Italy. Total span-of-control included a team of 13. Accountable for financial performance, SOX compliance, conformance to GAAP, product costing, and all FP&A functions.

Improved financial reporting and accountability, installed cost-accounting system, developed fully allocated product-line P&L, implemented comprehensive quoting model; contributing to 420 basis point, year-over-year improvement in profitability

SPARTON MEDICAL SYSTEMS (formerly Delphi Medical Systems), Frederick, CO 2006 to 2012

Controller – Medical Systems

Monitored and impacted top-to-bottom income statement performance of $65M contract manufacturer, including budgeting, forecasting, variance analysis, cost accounting, general accounting, fixed-asset accounting, accounts payable, accounts receivable, and payroll.

Converted privately held company to corporate division status with appropriate GAAP and SOX standards and controls, introducing robust budgeting and forecasting tools:

oAchieving full compliance with corporate standards within 6 months

oEnsuring no recurring audit comments after 9 months

Developed comprehensive quote model that addressed both profitability and competitiveness, improving profitability and identifying products for which company could not be competitive

Analyzed profitability for each customer/product line using self-developed, cost-driver-based assessment, developing plans for underperforming products, and negotiating increased fees:

oRecovering costs, increasing profitability, and stabilizing customer service

oAchieving corporate-benchmark status for locally-developed model and process

Managed divestiture of division by Delphi and acquisition by Sparton, accomplishing efficient due diligence, achieving full transparency, and converting systems and processes seamlessly, with no interruption of production or customer service

DELPHI CANADA, INC., Oshawa, Ontario, Canada 2004 to 2006

Vice President, Controller, and HR Manager

Charged with accounting, finance, and human resources functions of $350M, multi-site, OEM manufacturer

Restored confidence in business practices and financial results, discovering and correcting erroneous and/or fraudulent accounting practices, implementing consistent HR policies, and enabling full compliance with corporate standards within 4 months while achieving exemplary audit rating within 1 year

Administered divestiture of 1 of 2 Delphi sites in Oshawa, improving overall profitability through sale of unprofitable segment

GENERAL MOTORS / DELPHI Other Positions:

Project Manager, SAP Implementation, Troy, MI 2002 to 2004

Organizational Change Manager, SAP Implementation, Troy, MI 2000 to 2002

General Supervisor, Worldwide Financial Consolidation, Lockport, NY 1998 to 2000

Business Development Senior Analyst, International Ventures, Lockport, NY 1997 to 1998

Plant Controller, Site Operations, Tuscaloosa, AL 1988 to 1997

EDUCATION

Master of Accountancy Program

UNIVERSITY OF DENVER, Denver, CO, 26 credit hours, 3.8 GPA

Master of Business Administration Program

OAKLAND UNIVERSITY, Rochester, MI, 30 hours, 3.9 GPA

Master of Business Administration Program

STATE UNIVERSITY OF NEW YORK, Buffalo, NY, 12 hours, 3.9 GPA

Master of Human Resources Management Program

UNIVERSITY OF ALABAMA, Tuscaloosa, AL, 33 hours, 3.8 GPA

Master of Business Administration Program

UNIVERSITY OF ROCHESTER, Rochester, NY, 8 hours, 3.9 GPA

Bachelor of Science (BS), Corporate Finance

UNIVERSITY OF ALABAMA, Tuscaloosa, AL, 3.9 GPA

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