Customer Service Management
Resume:
Giraud marc Zio
Address: pasig city, ortigas evt.sorrento oasis
Cell: +630**********
********@*****.**
skype id : Ingenieur-giraud
Age: 26
French Analyst
Diligent, resourceful professional with experience across a broad spectrum of business functions, including: strategic planning, stakeholder relations, business strategy, and risk. Having developed skills such as working independently on pressure, think out of the box, think strategically and analytically in order to successfully perform a given task, I believe to be suitable for the position in my domain.
Bilingual Experience (2 years)
Position
ORGANIZATION
Responsible
Former French Trainer
(2017)
Muneriz International Group
(India Bangalore)
Preparing and gathering resource material related to French language for the trainee.
Identifying the language learning problems of trainee and guiding them to overcome these problems
Routinely evaluate business training needs and adjust staff development.
Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum.
Develop and manage tracking and reporting progress on training progress.
Sales Marketing Assistant
(French clients)
( 2017)
Muneriz International Group
(India Bangalore)
Involved into negotiation with French clients from Africa and Europe.
Built strong customer relationships by understanding the client and their needs.
French Analyst
(2016)
Aminno Technologies
(India Bangalore)
Provided support system for interpretation services
Verify information from original text in order to ensure appropriate interpreting
Ensure that all written translations conform to the original text in terms of technicality and terminology
Core Competencies
Good Communication skills in French and English
Good understanding of French grammar with an ability to impart the knowledge effectively.
Ability to inspire the students for desired results in the language teaching task.
Good typing speed and ability to work with latest editing and word processing applications
Good communicator – Mature, patient, responsible and positive attitude.
Approachable – Good listening skills. Understands how to identify training needs
Passionate and energetic. Planning and organizational skills.
Profound knowledge of French language and ability to teach the language for all sorts of students
Customers’ needs Analysis
Development of new target, negotiating and securing a profitable business
Ability to handle multiple tasks
Customer service orientation
Problem analysis and problem solving
Excellent verbal and written communication skills in French and English
Ability to quickly develop a rapport with customers over the phone
Capable to work in agile environment
Basic knowledge of Spanish
skills
Ability to analyze customers’ needs through different method
Marketing research and implementation
Good knowledge of IT ( Network administration)
Good knowledge in Financial reporting and forecasting
Good knowledge of Excel and Word office
SAP BI and HANA (practical knowledge)
Good knowledge in SQL query
JAVA development (WEB)
Knowledge in GSM Telecoms
Academic experience
Management and finance
Financial Plan for a business development Plan on Shipping and delivering product (visible in the following link) https://www.slideshare.net/secret/E5JNULC6lev0Ve
This project has helped me to conduct a feasible study and elaborate financial plan in order to survive in existed market.
Corporate finance Report : Bharat Petroleum Company source of finance analysis (Visible in the following link) https://www.slideshare.net/secret/kTUZpOnpgDzrwc
This report has strengthened my financial analysis when it comes to find source of finance for a company.
Leadership experience
Coordinator of IT club in HETEC Abidjan (2008 - 2009)
Promoting the importance and value of IT to the entire non-technical student through seminars and presentation.
Coordinator of International Student in Kristu Jayanti College (2012 – 2013)
Assisting and designing a method that helped all the new internationals students to face some of the barriers such us languages, cultural.
Planned and organized general level of cultural events that led to a clear understanding of some of the foreigners’ culture. I have been managing a team of 30 persons divided in multiple domains.
We have been helping students coming from seven countries and organized one event that aims to exhibit and explain the culture of different country.
President Advisor in Customs children association
Promoting entrepreneurship among youth through activities. This has enhanced youth people to open their own startups and get funds from the government.
Research Assignment (Academic)
Research and Literature report: “Impact of innovation on middle class consumer preference in developing countries with reference of India. This topic has been approved by Professeur Nirmalya B Biswas. This research required three months of works. (visible on the following link) https://www.slideshare.net/secret/t14P5KgwFpt8rd
The report has helped me to develop ability to work under pressure according to a given timing. It has also helped me to develop my analytical ability.
Education and degrees
Institution
Degrees
Major
Specialization
Passing year
Anglia Ruskin University
MBA
Finance
2017
Indian School Of Business & Computing (affiliated to London school of commerce)
Postgraduate diploma in management
Finance
2017
Kristu Jayanti College (affiliated to Bangalore University)
Bachelor in computer application (BCA)
Software Development
2013
HETEC – school of technology Abidjan
BTS NTIC (diploma in IT)
Information System
2009
CELIA – High school Treichville (Cote D’Ivoire)
Baccalaureat ( 12th standard)
Electronic
2007
Certification
Software development certified : (2014-2015) Institute : APTECH – India
Business analyst certified (35 PDU) Adaptive-process - India
Languages knowledge
Good
Excellent
French – Mother tongue
Speaking
Writing
English – Second Language
Speaking
Writing
Awards and Achievement
Kristu Jayanti college 2012
IT QUIZ Awards : first place
Personal
Easy adaptation in new environment
Team worker
Discretion
Creativity
Time management
Hobbies
Sports : Running, Basketball, Soccer
Reading : Inspirational books
Watching documentary on economic and finance
Contact this candidate