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Customer Service Management

Location:
Quezon City, NCR, Philippines
Posted:
October 22, 2017

Contact this candidate

Resume:

Giraud marc Zio

Address: pasig city, ortigas evt.sorrento oasis

Cell: +630**********

ac2v5x@r.postjobfree.com

skype id : Ingenieur-giraud

Age: 26

French Analyst

Diligent, resourceful professional with experience across a broad spectrum of business functions, including: strategic planning, stakeholder relations, business strategy, and risk. Having developed skills such as working independently on pressure, think out of the box, think strategically and analytically in order to successfully perform a given task, I believe to be suitable for the position in my domain.

Bilingual Experience (2 years)

Position

ORGANIZATION

Responsible

Former French Trainer

(2017)

Muneriz International Group

(India Bangalore)

Preparing and gathering resource material related to French language for the trainee.

Identifying the language learning problems of trainee and guiding them to overcome these problems

Routinely evaluate business training needs and adjust staff development.

Conduct ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum.

Develop and manage tracking and reporting progress on training progress.

Sales Marketing Assistant

(French clients)

( 2017)

Muneriz International Group

(India Bangalore)

Involved into negotiation with French clients from Africa and Europe.

Built strong customer relationships by understanding the client and their needs.

French Analyst

(2016)

Aminno Technologies

(India Bangalore)

Provided support system for interpretation services

Verify information from original text in order to ensure appropriate interpreting

Ensure that all written translations conform to the original text in terms of technicality and terminology

Core Competencies

Good Communication skills in French and English

Good understanding of French grammar with an ability to impart the knowledge effectively.

Ability to inspire the students for desired results in the language teaching task.

Good typing speed and ability to work with latest editing and word processing applications

Good communicator – Mature, patient, responsible and positive attitude.

Approachable – Good listening skills. Understands how to identify training needs

Passionate and energetic. Planning and organizational skills.

Profound knowledge of French language and ability to teach the language for all sorts of students

Customers’ needs Analysis

Development of new target, negotiating and securing a profitable business

Ability to handle multiple tasks

Customer service orientation

Problem analysis and problem solving

Excellent verbal and written communication skills in French and English

Ability to quickly develop a rapport with customers over the phone

Capable to work in agile environment

Basic knowledge of Spanish

skills

Ability to analyze customers’ needs through different method

Marketing research and implementation

Good knowledge of IT ( Network administration)

Good knowledge in Financial reporting and forecasting

Good knowledge of Excel and Word office

SAP BI and HANA (practical knowledge)

Good knowledge in SQL query

JAVA development (WEB)

Knowledge in GSM Telecoms

Academic experience

Management and finance

Financial Plan for a business development Plan on Shipping and delivering product (visible in the following link) https://www.slideshare.net/secret/E5JNULC6lev0Ve

This project has helped me to conduct a feasible study and elaborate financial plan in order to survive in existed market.

Corporate finance Report : Bharat Petroleum Company source of finance analysis (Visible in the following link) https://www.slideshare.net/secret/kTUZpOnpgDzrwc

This report has strengthened my financial analysis when it comes to find source of finance for a company.

Leadership experience

Coordinator of IT club in HETEC Abidjan (2008 - 2009)

Promoting the importance and value of IT to the entire non-technical student through seminars and presentation.

Coordinator of International Student in Kristu Jayanti College (2012 – 2013)

Assisting and designing a method that helped all the new internationals students to face some of the barriers such us languages, cultural.

Planned and organized general level of cultural events that led to a clear understanding of some of the foreigners’ culture. I have been managing a team of 30 persons divided in multiple domains.

We have been helping students coming from seven countries and organized one event that aims to exhibit and explain the culture of different country.

President Advisor in Customs children association

Promoting entrepreneurship among youth through activities. This has enhanced youth people to open their own startups and get funds from the government.

Research Assignment (Academic)

Research and Literature report: “Impact of innovation on middle class consumer preference in developing countries with reference of India. This topic has been approved by Professeur Nirmalya B Biswas. This research required three months of works. (visible on the following link) https://www.slideshare.net/secret/t14P5KgwFpt8rd

The report has helped me to develop ability to work under pressure according to a given timing. It has also helped me to develop my analytical ability.

Education and degrees

Institution

Degrees

Major

Specialization

Passing year

Anglia Ruskin University

MBA

Finance

2017

Indian School Of Business & Computing (affiliated to London school of commerce)

Postgraduate diploma in management

Finance

2017

Kristu Jayanti College (affiliated to Bangalore University)

Bachelor in computer application (BCA)

Software Development

2013

HETEC – school of technology Abidjan

BTS NTIC (diploma in IT)

Information System

2009

CELIA – High school Treichville (Cote D’Ivoire)

Baccalaureat ( 12th standard)

Electronic

2007

Certification

Software development certified : (2014-2015) Institute : APTECH – India

Business analyst certified (35 PDU) Adaptive-process - India

Languages knowledge

Good

Excellent

French – Mother tongue

Speaking

Writing

English – Second Language

Speaking

Writing

Awards and Achievement

Kristu Jayanti college 2012

IT QUIZ Awards : first place

Personal

Easy adaptation in new environment

Team worker

Discretion

Creativity

Time management

Hobbies

Sports : Running, Basketball, Soccer

Reading : Inspirational books

Watching documentary on economic and finance



Contact this candidate