Customer Service

Location:

Indonesia

Salary:

15.000.000

Posted:

October 22, 2017

Contact this candidate

Resume:

RESUME

Name

RASYIDIN

Career Objective

Preferred to work in fairly in an organized environment where I am a discipline and responsible person with good attitude and always determine to excel in doing my job. PERSONAL INFORMATION

Gender : Male

Nationality : Indonesia

Date of Birth : 07 February 1990

Age : 27

Current Address : Jl.T Nyak Arief Lr.Buntu No.03 Kec.Syiah Kuala Banda Aceh Email Address : ******.***@*****.***

Phone : +628**********

EDUCATION AND QUALIFICATIONS

YEAR Major University/College

2012 – 2015 Bachelor of Islamic Studies (HONS)

major Communication National University Of Malaysia SKILLS

Language Skills :

Fluent in Indonesia, Fluent in Malaysia, Fluent in English, and Moderate in Arabic. Computer Skills :

Microsoft Office (Word, Excel, PowerPoint) & Adobe Photoshop, Adobe CS Video, Adobe Dreamweaver CS 4, SkySpeed Airline System.

Special Skills : Broadcasting, photography, Editing, Journalism and Multitasking. Hobbies : Football, Traveling and Reading.

Interest : Learning new things and try new challenge. ACHIVEMENTS :

Best career agent performance Executive Customer Services Tiger Airways (SCICOM).

Appreciation International Conference on Patten Analysis & Intelligent Robotics.

Robot Soccer Competition Trophy Dean FTSM.

Training Journalism and Broadcasting.

Aceh Culture Show Night. German-Malaysian Institute.

Global Village an Even by AIESEC UM “Saman Dance”

Islamic law and Short film using a smartphone.

STRENGTHS

Able to work with diverse groups of people with different skill sets and culture

Very passionate in delivering training to all levels of staff

Able to work independently, under pressure and long working hours WORK EXPERIENCES

Year Commence Company and Position

October 2015-March 2017 SCICOM Sdn Bhd (Tiger Airways Singapore) Executive Customer Service

To take incoming telephone enquires, Problems or complaints from customers relating to a range of specified client product or service

We handle 3 countries : Indonesia, Malaysia, and Singapore

We also serve the passengers to purchase tickets via the telephone and ticket reservation we'll send instantly via email passengers.

To take any ad-hoc outgoing calls to customers as required resolving an outstanding query.

Using appropriate listening skills, questioning skills and empathy skilss to gather the relavant information relating the customer’s concern

To work to agreed productivity and quality standarts (E.g. Log-on time, talk time, customer satisfication monitors)

Year Commence Company and Position

June 2014 -December 2014 TVRI Stasiun TV Indonesia Reporter / Journalist

Journalist-reporter assigned to cover what the appropriate outcome editorial meeting

(inline). Implementation of coverage refers to the role of the editor, in the form of assignment (terms of reference, TOR / outline), a single proposal, and a hot issue.

Photo all of ducument in the fieldwork news

Editor / Editor in charge of providing TOR / outline to reporters according to the results editorial meeting.

Year Commence Company and Position

Jan 2013- Jan 2014 TM – Telkom Malaysia

Customer Service

Deliver highest standard of 24 hour one-stop customer service via phone. Handle the customers enquires regarding the TM products and services professionally. Ensure diligent follow up and fulfill promises made to customers. Establish and maintain good relationships with customers.

Responds to incoming customer calls concerning new and existing customer accounts within a call centre environment.

Maintains company standards during recorded calls in order to ensure high quality service.

Receives incoming calls and makes outbound calls when necessary.

Receives and remedies customer complaints and grievances.

Records all calls in detail.

JOB PREFERENCES

Office Management and Customer Service related.

REFERENCES

Christopher Michael Cutter

Manager Tiger Airways Singapore Project (SCICOM) SDN BHD Malaysia. Email : ******************.******@*****.***

Phone : +601********

Dr. Razaleigh bin Muhamat @ Kawangit