Sales Customer Service

Gary Smith

Management / Sales Professional

Catoosa, OK

*** *. ***** **.

Catoosa, OK 74015

****************@***.***

Home: 918-***-****

Mobile: 918-***-****

SUMMARY

Accomplished and result-driven sales professional who offers sixteen years of leadership and account management experience. Strategic thinker and proactive problem solver with expertise in consultative selling and sales management. Service Representative Professional with excellent communicative skills, customized customer service, and interpersonal sales experience, seeking a position within an organization that can use a responsible professional to further their organizational goals.

HIGHLIGHTS

Prospecting and cold calling

Formulating Quotes

Strong interpersonal skills

Strong Communicator

Proven Sales track record

Skilled Multi-Tasker

Customer Oriented

Strong Deal Closer

WORK EXPERIENCE

Outside Sales Representative

Hytorc Industrial Bolting Systems, Arkansas

Apr 2016 – Current

Standard customer development and outside sales. Started with a furnished customer base of 18 customers none of which were current. Within six months have grown the area to an active customer base to 123 industrial customers through consistent visitation and problem solving, while providing impeccable customer service. Have done this through extensive research of prospective customers and building a map based client spread sheet divided into ten zones over the state of Arkansas to maximize efficiency of not only time management but consistent customer visitation.

Owner/President

All-State Construction Inc., Tulsa, OK

Jul 2008 – Current

Estimated and secured active contracts. Qualified competitive subcontractor bids prior to execution of contracts. Educated general contractor personnel on the quality standards throughout the construction process. Assigned projects and tasks to employees based on their competencies and specialties. Led and managed resolution of all issues during project construction and commissioning phases. Led the planning, budgeting, and direction of all construction projects.

Regional Sales Manager

Decor Construction Co., Tulsa, OK

Jan 2003 – Jul 2008

Cold and warm called 10-12 new and existing accounts per day with an average closing rate of 80%.Exceeded targeted sales goals by 50%. Improved customer acquisition rates by double through targeted discussions on product knowledge, pricing strategies, and developing a computer estimating program in excel which provided clean, neat, printed estimates/contracts.

District Sales Manager

Tosco Inc., Oklahoma

Jan 1998 – Jan 2003

Managed 27 Retail C-Stores, a combination of three problem districts re-grouped together. Increased monthly sales 49% by implementing strategies to develop and expand existing customer base as well as getting a firm control on loss prevention. The result was over $2 million in annual sales.

EDUCATION

Associate of Science: Business Administration

East Central University, Ada, OK

1982

Coursework in Marketing, Business Management, and Communications.

Academic Achievement Award; Who’s Who 1981 Business Admin.

REFERENCES

oRichard Fitzharris - Chemical Engineer- 724-***-****

oLester Brown- Retail Management- 918-***-****

oCurtis Harvey- Personal Reference- 918-***-****

CERTIFICATIONS

Customer Service Manager Certificate (CSMC): Young Entrepreneurs of America.

IB- Single-Ply Institute: Diploma- with honors.

Duro-Last Inc. – Factory Sales and Installation School

Texas A & M – Teex- Safe Bolting and Handling Certification

Texas A & M – Teex- Safe Grinding and Machining Techniques

Pappi Safe Certification. Steel and Mill Industry.

CLOSING

In closing, I would like to thank you for the prospect of being a part of your winning team and would appreciate the opportunity to meet with you in person.

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