Customer Service Office
Resume:
SUMMARY
Reliable, self-driven and dedicated office administrative professional with proven ability in maintaining customer satisfaction and establishing rapport with clients. Strong time management and analytical skills that contributes to company's success. SKILLS
Policy/Account Changes
Database Management
Expense Management and Audit
Telecommunications and Insurance
Software Testing
EXPERIENCE
Office Admin Assistant and Auditor
Raksha TPA Pvt. Ltd Jun 2014 to Nov 2015
Responsible for providing effective and efficient customer service by resolving all the complaints and queries of the customers.
Providing administrative support to the organization's account managers and team. Working heavily in MS Office to perform office admin functions. Being responsible for all incoming/outgoing mail.
Routing Phone calls to appropriate employees in office. Concur Expense Administrator
Reliance Communications Ltd Feb 2013 to May 2014
Set up/maintain Concur users and profiles.
Monitors daily business card transaction downloads. Resolves issues with exception expense reports and adding additional approvers. Monitors past due aging of reports, send reminders. Monthly reconciliations of bank transactions, concur expenses and GL postings. Serves as liaison with Concur and Concur Support personnel. Maintain/update messages to Concur users on BofA Concur portal. Reconcile and maintain accounts receivable from traveling associates. Establish checkpoints and controls in an effort to maintain data integrity to ensure interfaces are aligned.
Assist with mapping Concur to the general ledger as well. Assign and unassigned company cards and map expense types to merchant category codes.
Processes monthly accruals unpaid expenses on Business Cars. Monitors past due balances and timely payment processing. Monitors non-business use of cards as related to business expenses. Research and resolve fraudulent activity calls.
Responsible for report inquires and distribution to all departments throughout the corporate office in order to highlight travel expenditures. Customer Service Representative / Receptionist
R .
MEGHNA
RANA
meghna.rana2014@gm
ail.com
7566 Fawn Lake Dr S
Jacksonville, FL, 32256
Panache Global Consultants Feb 2012 to Jan 2013
Handle responsibilities of welcoming visitors by greeting them over the telephone or in person.
Handle administrative and clerical work including faxes, couriers and filling forms. Maintain proper track record of incoming and outgoing calls and submit the same to the concerned person.
Handle responsibilities of maintaining customer records by regularly updating account information Achievements.
Best employee award in reliance communication managing Concur expense travel system.
Consistently graded high performer for all the years of employment. Won many prizes during school and college time in Group Discussions and other activities.
EDUCATION AND TRAINING
Technical Skills / Trainings: MS Office Applications, Concur Expense Management, HP Quality Center, Quality Testing Professional (QTP), MS SQL Database Management, Unified Functional Testing (UFT) College Education
Humanities
Punjab University
Chandigarh, India
Knowledgable in accounting systems and processes with a very good research, analytical, technical and documentation skills. A proven problem solver with strong customer service orientation. Minimal or no supervision required and can balance multiple priorities to meet deadlines. Organized and effectively manage time, prioritize tasks and meet strict deadlines. Ability to work well within a team environment, as well as independently as the situation demands. Can respond with sense of urgency, self starter and self motivated individual. SKILLS
accounting systems, accounts receivable, accruals, administrative, administrative support, balance, clerical, customer service, Database Management, documentation, expense reports, faxes, filling, forms, Functional, general ledger, GL, HP, Insurance, managing, mail, MS Office, MS Office Applications, Office, Monitors, payment processing, personnel, problem solver, Processes, QTP, Quality, Research, Routing, self motivated, self starter, Software Testing, MS SQL, supervision, Telecommunications, telephone, Phone
ACCOMPLISHMENTS
Best employee award in reliance communication managing Concur expense travel system.
Consistently graded high performer for all the years of employment. Won many prizes during school and college time in Group Discussions and other activities.
Contact this candidate