AR Supervisor

Nancy Flanagan

+ **** Enchantress Lane, Flower Mound, Texas 75028 ' 972-***-**** : *************@*****.*** 1 P AGE

~ Accounts Receivables ~

QUALIFICATIONS PROFILE

Twenty-three years of operations experience in relation to customer service, accounts receivable and collections as a credit analyst, departmental lead /supervisor and manager

• Leadership /Management Experience; responsibilities for overseeing a team for customer service and accounts receivable operations as a supervisor / manager

• Team Builder Qualities; with analytical, troubleshooting, and resolution skills

• Communicator Skills; established professional relationships with companies, hospitals, clinics and patients to work with payment plans and collection resolutions

• Traub Training: Enhancing customer service with the “white glove” service

• Versatile Industries; employed with companies such as H&W Supply (agricultural); Tradex Corp. Inc.(telecom); AmerisourceBergen / ICS and Sonexus Health (third-party logistics for specialty pharmaceutical manufacturers) PROFESSIONAL HISTORY AND

WORK EXPERIENCE

Sonexus Health (division of Cardinal Health) 2013 ACCOUNTS RECEIVABLE SUPERVISOR OF OPERATIONS MGMT Lewisville, TX June 2013 – September 2017 Services provided in Pharmaceutical Distributing Industry for Specialty Pharmaceutical Manufactures Work Experience

• Supervisor of Operations Management for the Distribution Accounts Receivable team

• Providing Accounts Receivable services for Title and 3PL (Third Party Logistics) programs partnering with pharmaceutical manufactures

• Implementing training processes for the 3PL and Title environment

• Completing SOP’s relating to the training processes for Accounts Receivables and Customer Service

• Involved in “launch readiness” for new programs

• Managing Accounts Receivable daily operations such as account setup, pricing (GPO / 340B), releasing orders, returns, shortage, damages, in Microsoft Dynamics AX 2012 and Elite 8.6,

• Managing collections, invoicing, credit and rebill, cash applications and month end close in Elite 8.6

• Escalating credit limit holds for approval to expedite orders

• Managing soft collecting in a call center environment implementing the “White Glove” process.

• Assist the team with the preparation of ISO audits (Quality Management System standards) and SOX compliance

• Managing inventory control in Microsoft Dynamics AX 2012

• Creating Purchase Orders for inbound receipts

• Managing and counseled direct reports with work related matters and yearly performance reviews

• Managing direct reports time schedule in Kronos

AmerisourceBergen/ICS – Integrated Commercialization Solutions 2002 CREDIT ANALYST, LEAD, SUPERVISOR AND ASSISTANT MANAGER OF ACCOUNTS RECEIVABLE AND CUSTOMER SERVICE OPERATIONS FOR 3PL DISTRIBUTIONS Frisco, TX Dec 2002 – May 2013 Services provided in Pharmaceutical Distributing Industry for Specialty Pharmaceutical Manufactures Work Experience

• Worked as a credit analyst, lead, supervisor and manager for the Accounts Receivable Finance and Customer Service Distribution environment

Nancy Flanagan

+ 1721 Enchantress Lane, Flower Mound, Texas 75028 ' 972-***-**** : *************@*****.*** 2 P AGE

• Provided Accounts Receivable services for Title and 3PL (Third Party Logistics) models involving pharmaceutical manufactures

• Managed Accounts Receivable and Customer Service call center teams for daily operations such as account setup, order submission, pricing (including government regulated pricing GPO / 340B), releasing orders, returns, shortage, damages, chargeback, collections, invoicing, credit and rebill, cash applications and month end close processes

• Reviewed and prepared for bad debt reserve

• Review Key Performance Indicators (KPI) and Days Sales Outstanding (DSO) to ensure that targeted results were met

• Determined what is the root cause when KPI’s and DSO’s are not met and propose changes to processes that were obsolete

• Reviewed credit verification for the establishment of new customers utilizing the Experian and Dunn and Bradstreet website

• Verified physician and pharmacy state licenses for shipment of pharmaceutical

• Involved with quarterly client conference calls to discuss their portfolio

• Direct cash applications team with posting payments utilizing Baan and AS400

• Ensured statements were sent out for all past due invoices

• Implemented teamwork for daily collection call process utilizing the Get Paid software

• Weekly reporting of aged receivables to Executive Management out of Crystal and Business Objects reports

• Involved in “launch readiness” for new programs

• Member of the “Audit team” for reviews of departmental policy and procedures to prepare for ISO audits (Quality Management System standards) and SOX compliance

• Member of the “Spirit Committee”, a company group organizing moral and team building activities approved by Corporate

• Managed and counseled direct reports with work related matters and yearly performance reviews

• Managed direct reports time schedule in Kronos

The Brinkmann Corp 2002

SR. CREDIT AND COLLECTIONS ANALYST Dallas, TX April 2002–October 2002 Outdoor equipment manufacturing company

Work Experience

• Researched and validated chargeback contracts from major customers

• Issued credit or rebill charges back to the customer according to contract agreement

• Worked with customers, buyers, financial analysts and sales representatives when reviewing all the customer agreements and for valid chargebacks

• Knowledge of promotional advertising, routing / shipping violation, and warehouse discounts, volume rebates, new store allowance to electronic data orders to process these chargebacks

• Assigned top customers were: Lowe’s Co., Target Stores, Bimart, Grainger Inc., Barbeques Galore, Galyans, Pep Boys, and Netmarket

• Review customer accounts monthly with the financial analyst

• Submit a weekly report to the financial analyst on customers rating according to their aging

• System used AS400

Tradex USA 2000

ACCOUNTS RECEIVABLE MANAGER Coppell, TX July 2000 – April 2002 Swedish manufacturing global supplier to Ericsson and Nokia of self-adhesive components for the Telecom Industry

Work Experience

• Assisted the controller

• Generated monthly invoices out of IFS (Industrial Financial Systems) to send to customer Nancy Flanagan

+ 1721 Enchantress Lane, Flower Mound, Texas 75028 ' 972-***-**** : *************@*****.*** 3 P AGE

• Application of payments into IFS from checks received from bank lockbox

• Collection on past due accounts and notification to sales reps if an account becomes delinquent

• Instrumental in achieving and maintaining a low 60+ and 90+ past due ratio

• Distributed monthly account / invoice statements to customers by mail and/or email

• Issued credits for claims to customers and worked with the claims department to insure all issues were being resolved

• Assisted in setting-up policies and procedures for A/R and A/P on an internal internet-based system

• Prepared monthly gross profit reports for Sales Managers and to the parent company

• Responsible for Accounts Payable - paying monthly bills for the company

• Set up the bills in IFS system as an invoice for payment

• Determined account codes on payables prior to inputting in IFS

• Reimbursed employees for company expenses

• Involved in yearly audits with Ernst and Young

H&W Supply Corp 1994

COLLECTIONS MANAGER Corsicana, TX February 1994–March 2000 Wholesale Agricultural Tractor Supply Company

Work Experience

• Assisted the Controller

• Daily collection calls on customer’s accounts

• Daily cash application working with Platinum and Collection Manager

• Daily deposit made to the bank

• Reconciled daily balances to the end of month financial statement for the controller

• Responsible for the integrity and distribution of the customer’s month end statement

• Daily mailing invoices

• Monthly mailing of past due statements and correspondence to delinquent accounts through mail merge in Microsoft excel

• Coordinate with collection agency to receive past due payments on delinquent accounts

• Approve the set up for new accounts

• Credit validation on prospective accounts according to established guidelines of H & W Supply EDUCATION

ASSOCIATES DEGREE Brookdale College, Lincroft NJ ATTENDED MONMOUTH UNIVERSITY Long Branch, NJ

ATTENDED NAVARRO COLLEGE Corsicana, TX

PROFESSIONAL DEVELOPMENT

Member of the PSI Beta Award 1988 - 1993 National Honor Society for Psychology TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Visio and Outlook), Microsoft Dynamics AX 2012 ERP, Elite 8.6 ERP, Baan ERP, AS400 ERP, MS 200, Industrial Financial, Salesforce, Goldmine, Siebel, Crystal Reports, Business Objects, Workforce Mgmt, Get Paid, Kronos, Experian, Dunn and Bradstreet Nancy Flanagan

+ 1721 Enchantress Lane, Flower Mound, Texas 75028 ' 972-***-**** : *************@*****.*** 4 P AGE

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