RESUME

Name : RUKHSHANA DELKHAH

Address : Nawroz Baug, C Block,

1st Floor, Room No. 13/14

Dr. S. S. Rao Road,

Lalbaug, Mumbai – 400012.

Contact No. : 986******* / 998-***-****

Date of Birth : 12th April 1979

Religion : Zoroastrian (Parsi)

Marital Status : Married

Languages Known : English, Hindi, Marathi, Gujarati

Education : SNDT University, Mumbai

March 1997 – April 1999

Cleared the SYBA exam

(Majors in Travel & Tourism & Sociology)

Interest : Dancing, Singing, Cooking, Travelling & Reading

Experience :

Technical Specialist

January 2005 till 30 August 2011 at J. P. Morgan Chase, Mumbai

Customer Support Operations

My job entails:

• Attending customer queries for disputes, annual percentage rates, statement errors, address truncation, card requests, card reissue etc.

• Also work for abuse department - used to handle customer security issues.

• Also work for outbound written closures

• Customer Service

• Accounting queries

• Credit card queries

Achievements:

• Smile Award – March 2006 (For excellent customer service)

• Certificate of Achievement for Highest Balance Transfers – June 2006

• Smile Award – October 2005 (For excellent Customer service)

• Certificate of Achievement for Quality – August 2005

• Also received various letters of appreciation from clients

Team Member

November 2002 to December 2004 E-Funds, Mumbai

• Customer service

• Attending calls and answering customer queries

Achievements :

Appreciation letters which were added to score cards for annual appraisals

Junior Associate

October 2001 – Pyramid Megastore, Mumbai

• Pyramid power club desk

• Sales Associate

• Floor sales responsibility

Reference : Dimple Sarvendu Singh

Mob.: 808******* / 996-***-****

J P Morgan Chase

Team Leader

Objective :

To excel in any job I undertake and to exceed my superiors expectations.