Shivendra Malik

ac2uz3@r.postjobfree.com 571-***-****

Business Analyst (Willing to re-locate)

A position to blend my experience and education allowing me to develop my analytical skills that can help create value for the company and the efficient solution which in return would help the organization to achieve the best solution in business for best return on investments.

SUMMARY

A Business Analyst with 6+ years of experience and thorough understanding of Financial Services [State Street Corp], Secondary Mortgage [Fannie Mae], Primary Mortgage [Caliber Home Loans], Investment Banking, Asset management and Education Industry [Madison Area Technical College]

Strong knowledge of Software Development Life Cycle (SDLC) – Feasibility Analysis, Design, Implementation, Deployment and Testing

Experienced Joint Application Design (JAD) facilitator and meeting coordinator/ excellent interpersonal and conflict resolution skills

Experienced in both Waterfall and Agile methodologies

Worked with Commercial Of The Shelf (COTS) product Workday at MATC

Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio

Excellent skills in writing Business Analysis Documents such as Business Requirement Document (BRD), System Design Specification (SDS), Functional Specification Document (FSD) and Non-Functional Specification Document

Proficient in documenting requirements using Use Case Diagrams, Activity Diagrams etc.

Experienced in conducting GAP and SWOT analysis

Worked closely with various stakeholders, Product Owners, Third Party Vendors SMEs and staff to understand and document Business, Functional and Software requirements

Possess excellent Analytical skills and Technical skills in gathering business requirements from business stakeholders and converting them into Functional requirements, Use case document, User Interface Specification, Technical Design, Test case document and User manuals

A quick learner who possesses excellent oral and written communication skills along with being optimistic, good listener and the ability to get along with people from different backgrounds, helped build a positive and productive team environment

Experienced in requirement gathering by conducting one on one interviews, developing questionnaires, brainstorming, or role-playing to get a better understanding of client business processes and creating Requirement Traceability Matrix

Possesses strong Time Management and Problem Solving Skills with a desire to become a subject matter expert

Creative and strong personality; capable of forming and maintaining a productive team environment

TECHNICAL SKILLS

Operating Systems: MS Windows, UNIX, MAC OS

Mobile Devices: iOS

Databases: MS SQL Server, Oracle DB

Methodologies: Agile, Waterfall

Workflow Tools: MS Office (Word, Outlook, Excel, PowerPoint, Visio, TOAD, Rally, Rational Clear Quest (SharePoint), HP ALM,

DOORS, TFS, VSTS, Google Docs, Sketch

PROFESSIONAL EXPERIENCE

CALIBER HOME LOANS, Irving, TX Aug 16 – Aug 17

Business Analyst

CALIBER HOME LOANS is a full service national mortgage lender and agency. Caliber originates loans through various channels, including retail, wholesale, correspondent and consumer direct.

Project Description:

Caliber Home Loans are in the process of re-writing code, changing the backend and moving towards service oriented architecture for their homegrown proprietary LOS (Loan Origination System) called H2O online. The intent is to move the entire business logic to the backend so that the entire application can be exposed through an API. Assigned to work in a team to implement restructuring of interfaces within the H2O application using the waterfall methodology.

In addition to this, a mobile application is also being developed to allow partners of caliber to retrieve a snapshot of loan data. Here my concentration was on both the UI and API aspects using the agile methodology.

Responsibilities:

Reviewed existing business artifacts and documents for ex. BPMN (Business Process Model and Notation), BRD (Business Requirement Document) etc.

Conducted JAD sessions to allow different stakeholders to communicate their perspectives and resolve any impediments

Led daily meetings and shared any new developments throughout the project

Facilitated KT (Knowledge Transfer) sessions on general mortgage knowledge and functionality with the team

Involved in requirement gathering using TFS (Team Foundation Server), which included interviews, brainstorms and meetings with stakeholders.

Understood and documented the AS IS flow from business using MS VISIO

Communicated with several business owners to understand and document business logic and functionality

Communicated with the several different members of my team prepared KT (knowledge transfer) sessions on mortgage and functionality’s of each screen

Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams using Microsoft Visio

Prepared a BRD for the H2O LOS (Loan Originations System) to document the business requirements

Communicated directly with the product owner to elicit business requirements

Assisted in creating wire frames using Sketch for the partner mobile application UI

Documented user stories and acceptance criteria for the UI using Google Docs

Coordinated with the partner desktop team to ensure the functionality resembles the mobile app and to report any new changes being carried out and how that might affect the development of the partner mobile application

Coordinated with the UI development team and was the main point of contact between UI and API teams

Responsible for writing meeting minutes and sharing with BO, Developer lead and PMO

Documented user stories and ATC’s (Acceptance Test Criteria’s) using TFS (Team Foundation Server)

Continuously worked with the product owner to prioritize the backlog for the Partner mobile application

Led internal review’s of ATC’s with the PMO and developer lead and addressed any pertinent questions

Reviewed ATC’s with product owner in a form of approval before moving further with development and testing

Led daily stand up meetings with both UI and API teams

Assisted QA Team in defining the Test Plans, Test Cases and automation of the Test Scripts

Facilitated in performing Unit, Integration and System testing

Conducted UAT (User Acceptance Testing) to ensure whether all the user requirements were met by the application

FANNIE MAE, Herndon, VA Apr 14 – Jul 16

Business Analyst

FANNIE MAE operates in Secondary Mortgage market to ensure that mortgage bankers and other lenders have funds to lend to homebuyers at low rates. It exists to expand affordable housing and bring global capital to local communities in order to serve the U.S housing market.

Project Description:

Single Family REO (SFREO) is the current sub-ledger accounting system for both Real Estate Owned (REO) and Non-REO properties. The system runs at the end of the month and relies primarily on upstream application for all input data. SFREO calculates and books journal entry to General Ledger, which replaces the corresponding Journal Entries, created by the upstream applications. The system interfaces with several other systems providing loan data, transactional data, charge off data etc. I worked as requirements/data analyst in several releases of the SFREO application.

Responsibilities:

Led requirements gathering for SFREO application released

Independently conducted various requirements gathering sessions with stakeholders in order to elicit business requirements

Implemented Oracle SLA (Sub ledger Accounting) and GL (General Ledger) for the SFREO release

Conducted walkthroughs with stakeholders for requirements review

Facilitated UAT test case walkthrough with the stakeholders

Validated all test cases and the attached evidence (SQL Scripts and actual results) performed by the UAT team

Lead the defect review sessions to identify the production defects to be addressed in the current and future releases

Generated and gathered all necessary documentation required for PQO checkpoint for e.g. RTM (using ALM and Clear Quest), Scope Document (using DOORS), Test Cases with steps (using ALM), Business Requirement Document (using DOORS) etc.

MADISON AREA TECHNICAL COLLEGE, Madison, WI Jan 13 – March 14

Business Analyst

MATC is a technical and community college, which serves to 12 counties in South Central Wisconsin. The school offers more than 175 associate degrees and technical diploma programs, as well as trade apprenticeships and other certifications.

Project description:

Madison College is implementing the Workday Human Capital Management and Finance modules. Workday is a securely hosted integrated HR/Payroll and Finance system. This will improve its HR and Finance processes by adopting the best practices. It also allows to better address emerging compliance needs, and to off-load some administrative work via the new self-service functionality. As this is hosted off-site, it allows Madison College to have a smaller on-site footprint for the HCM and Finance modules. It replaces an existing HCM/Finance system that is approximately 13 years old and is due for replacement.

Responsibilities:

Review, analyze and evaluate Absence Module and Time Tracking Module business systems

Continuously worked with the product owner to prioritize the backlog for the Workday Application

Maintain clear communications within the team sharing the changes to a user story or its acceptance criteria

Worked closely with the scrum master and product owner to facilitate the sprint grooming and planning session

Performed thorough GAP analysis to create the to-be system flow

Performed data mapping using SQL

Extensively Used SQL for accessing and manipulating database systems

Experience writing complex SQL Queries and Procedures

Participate as a team member to achieve successful business process reengineering

Act as a liaison to the organizational prioritize backlog team to communicate change management implications of Workday Core Team discussions and decisions

Worked directly on WRS (Wisconsin Retirement System) using Workday

Communicate status accurately to management and teams

Worked with internal teams and with Workday vendor team to properly configure Workday HCM and Workday Finance

STATE STREET CORPORATION, Boston, MA Aug 10 – Dec 12

Business Analyst

STATE STREET CORPORATION (SSC) is one of the world's largest global financial services companies. It focuses its services on institutional investors and investment management.

Project Description:

The Application Processing Unit (APSU) in State Street maintains and supports around 84 applications on various platforms. Prime function of the project was to convert three existing applications (Danger Point, Sandside and Canadian Client Borrowing) to have their current features along with the enhancements requested by the users. This project was carried out using waterfall methodology.

Responsibilities:

Performed critical Gap Analysis on Danger Point, Sandside and Canadian Client Borrowing.

Wrote requirements on how the three applications can be Merged into one

Designing and creating SQL Server tables

Assisting in SQL Server optimization including indexing and query optimization

Facilitated UAT test case walkthrough with the stakeholders

Used Tableau to create different views, visual analytics and data mapping

Created Requirement Traceability Matrix to make sure the current project requirements are being met.

Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams

Generated all necessary documents for e.g. Business Requirement Document, Scope Document etc.

Helped the lead in creating UML activity diagrams, Use Case diagrams for the three applications

EDUCATION

UNIVERSITY AT BUFFALO BUFFALO, NY

Bachelor of Science in Business Administration 2010

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