Human Resource Supervisor

Victoria Hendin

209-***-**** ***********@*****.***

HUMAN RESOURCE MANAGEMENT

A proven Human Resource professional: well-rounded and broad-based experience with recruitment, employee relations, training & development, compliance, workers compensation and safety, LOA and reasonable accommodations in both Profit and Not For Profit organizations. Excellent communications skills possessing the ability to partner with all levels of staff to deliver quality HR Services. Ability to stand firm in the face of adversity.

Areas of strength include:

Employee Relations/conflict resolution…Employment Law…Workforce Planning… Talent Acquisition…Problem Solving…Project Management

BA, Advertising and Marketing, from San Jose State University and AA, from Modesto Junior College. Past Certification as a Professional in Human Resources (PHR), Certification in Human Resources Management from University of Phoenix

CAREER HISTORY

Goodwill Industries of SJV

Human Resource Generalist April 2001-May 2017

EMPLOYEE RELATIONS

● Partner with management to provide consultative HR services from policy interpretation, state and federal employment law related to HR practices in talent acquisition, performance management, corrective action, compensation, leaves absence, workers compensation, and reasonable accommodation.

●Manage and resolve complex employee relations issues by conducting effective, thorough, objective investigations.

● Manage and conduct interactive process for reasonable accommodation requests.

● Policy review, updates and implementation, employee coaching and counseling

●Supervision of recruiter, HR Assistant and receptionist: train, motivate, evaluate and counsel.

TALENT ACQUISITION

● Manage cost effective recruitment and selection activities to ensure a pool of qualified candidates.

●Advise managers on effective strategy, to include media placement, candidate selection, hiring process through on boarding.

● Implementation of HR measures from reducing time to fill ratio, benchmark turnover and discuss retention strategy, selection of ATS from manual to web based system, developed revenue stream through wage reimbursement programs and manage recruitment budget.

●Worked with CEO and HR Director to evaluate and select an applicant tracking system. Result was moving from manual to technology based system. Result was a reduction in staff time and moved to a paperless system.

SAFETY RISK MANAGEMENT SERVICES

● Managed the workers compensation process from claims management, coordination of treatment, return to work program, reasonable accommodation.

●Safety Committee member responsible for development and implementation of agency safety training programs, OSHA compliance, policy compliance.

MISSION SERVICES

● Developed relationships with various state and county community partners to employ a disadvantaged population and support mission services.

● Provided Case management services to program participants, development of Individual Program Plans, coordinate review process with store liaison, participant and referral agencies to support employment opportunity.

● Participated in job fairs targeted to mission services, volunteered for public speaking events with various community partners regarding, job search, resume writing techniques.

Emergency Physicians Medical Group 1996-12/2000

Benefits Administrator

● Responsible for the administration of medical benefits program from the open enrollment process, employee consultation, working with insurance brokers to go to market.

● Claims management for work related injuries, OSHA compliance

● Source and screen qualified candidate pool of Physician Assistants and Nurse Practitioners.

CT Corporation 1990-1995 Human Resource Assistant

●Conducted employee orientation; review personnel policies and procedures.

●Handled all recruitment activities; screening applicants, reference checking and offer letters.

●Administration of benefits programs, involved in employee retention committee and made recommendations to executive management based on findings

●Recipient of overachievement award

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