Customer Service Manager

Location:

Bethesda, MD

Posted:

October 20, 2017

Contact this candidate

Resume:

Experience

*.NIKA Solutions INC

**** ***** **** ****, *** Floor, Rockville MD, 20852

Dates From-To

August 2015-Current

Serve as the BUMED Naval Facilities Coordinator for the condition assessment and cost projections for the upkeep of US Naval Medical Facilities around the world. Responsibilities include coordination of site assessments, data quality review, recommendations for costing and finalizing projections on over 20 million square feet of Building space.

2.Vincent E Mandley (Self Employed)

Dates From-To

September 2011-August 2015

Senior Facilities Management Consultant. Clients included City of Gaithersburg Md., The Montgomery Village Foundation, Wiley Wilson Architects among others. Activities included training of personnel in project and contract management, assisting and directing construction projects, evaluating facilities program operations and recommending and effecting required changes, and preparing and assisting in the contract development and award processes.

3.CITY OF ALEXANDRIA VIRGINIA

301 King Street, Alexandria VA

Dates From-To

November 1998-January 2011

Director Department of General Services

Responsible for the overall management, maintenance, capital repairs and renovations and new construction of all City owned and operated facilities including budgeting, condition analysis, construction and services contracting, management of personnel including engineers, architects, project managers, maintenance supervisors and workers. Managed 110 people, a 7-million-dollar operating budget and over 100 million dollars in capital money

Education

University of Md, College Park Md BS Industrial Engineering 1973

Virginia Tech Certificate of Completion Roofing Technology 1985

Hofstra University Certificate of Completion Plant Engineering 1987

LEED Certification 2007

BUILDER Systems Certification 2015

COMMUNICATION

Excellent communicator have delivered presentations to the City Mayor and Council, Selected to present plans for new facilities to citizen groups and committees, chaired the ad hoc committee for site selection for the New Alexandria Police Department facility and present findings to the Mayor and Council. Proficient with power point presentations and electronic presentations via Skype or other video media

LEADERSHIP

Served as the City Manager’s Representative to implement safety and security measures in the hardening of the Alexandra Detention Center after 911 and in preparation of holding suspects from the attack. This required working closely with local and Federal Law enforcement to develop and implement security strategies including delta barriers, razor wire, metal detectors, hardening of the exterior of the building and construction a line of sight barrier on the 495 ramp. All completed successfully

Named to City Manager’s select committee for overall internal process improvement including procurement, personnel, financial, and codes processes. Work resulted in elimination of waste and overall improvement in processes

Named to represent the City of Alexandria to petition the Commonwealth of Virginia’s Board of Architectural Review for Design Build authority. Won blanket authority

REFERENCES

Senator Jeremy McPike, Director Department of General Services

City of Alexandria Va

Email: ******.******@************.***

Phone: 703-***-****

Peter J Geiling, Real Estate Team Leader

Montgomery County Public Schools

Email: *****.*.*******@******.***

Phone: 240-***-****

Willard J. Walton Jr, President

WWJR INC

Email: *********@*****.***