Customer Service Management

JASON MCCALL

**** ******* ******* ***** **** #*

Suitland, MD 20746

240-***-**** • **********@*****.***

MANAGEMENT & OPERATIONS PROFESSIONAL

EXECUTIVE SUMMARY

Jason McCall is a seasoned professional who has served as a chief management and operations specialist in the public, private, non-profit and government sectors. Jason McCall provides an innovative approach that will produce long-term success for your company

SECURITY CLEARANCE STATUS: Active Interim Secret

CORE SKILLS: Customer Relationship Management (CRM), Business Development, Strategy Development, Operations Management, Program Analyst, Project Management, Program Management, Human Capital Management, Workforce Development, Customer Service

PROFICIENT WITH:

Strong Analytical Skills

Advanced Knowledge of Microsoft Office and Excel

oWORD: Mail Merge, Cross-Referencing & Troubleshooting Formatting Issues

oEXCEL: Pivot Tables, Nested Formulas

oPOWERPOINT: Presentation and Slideshows Creation

Working Knowledge of Database Management & Report Generation

Ability to provide Advice and Support to Staff

Effective Written & Verbal Communication Skills

Ability to work well on any Team

ACHIEVEMENTS

SUSTAINABILITY: Increased Pulseworks LLC’s annual revenue by a near average of $1M for three (3) consecutive years (i.e. $2.3M in 2014, $3.33M in 2015 & est. $4.1M in 2017)

REVENUE: Assisted in identifying $14.6B in total contracts as a result of services provided by MBDA Business Centers between the 2009-2012 fiscal years

EMPLOYMENT HISTORY

AREA OPERATIONS MANGER at PULSEWORKS LLC AT SMITHSONIAN MUSEUMS

May 2014 February 2017 (2 years 9 months)

40+ hours per week

Had overall responsibility of all operations including staff (site management, non-management & technical), equipment and gallery maintenance at simulator site located at Smithsonian Museums in the Washington DC area

Worked closely with site managers to develop sales strategies, set sales targets, maximize sales and site profitability

Drove team performance through creating a supportive environment with consistent training, incentive programs and focus on standards of excellent in customer service

Lead a staff of 40-60 employees daily

MANAGEMENT CONSULTANT at J MCCALL & ASSOCIATES LLC

September 2011 May 2014 (2 years 8 months)

60+ hours per week

Worked as an Independent Management Consultant at J McCall & Associates LLC

Designed strategies to leverage the private, public and government sectors for their growth through business opportunities, financial investments and charitable activities

Managed business operations and projects for clients such as: entrepreneurs, business executives, venture capitalists, philanthropists, private organizations, nonprofits, foundations and academia

SPECIAL ASSISTANT TO THE NATIONAL DIRECTOR at US DEPARTMENT OF COMMERCE - MINORITY BUSINESS DEVELOPMENT AGENCY

April 2009 September 2011 (2 years 5 months)

40+ hours per week

Assisted the National Director on programs and initiatives for the Minority Business Development Agency (MBDA) at the US Department of Commerce

Helped to create and sustain US jobs by promoting the growth and global competitiveness of minority-owned businesses

Supported strategic goals by identifying solutions to drive policies that helped minority entrepreneurs translate new products and services into economic growth

DIRECTOR OF SPECIAL PROJECTS at OBAMA FOR AMERICA

January 2008 November 2008 (10 months)

40+ hours per week

Created and managed the daily operations of national initiatives for Obama for America during the 2008 Presidential Election Cycle

Developed strategies to utilized high-profile personalities to raise awareness of the importance of voting among young voters

Organized celebrities to participate in national campaign activities such as: event appearances, voter rallies, PSAs and viral videos

OPERATIONS MANAGER at UNITY NETWORK & COUNSELING CENTER

February 2003 January 2008 (4 years 11 months)

40+ hours per week

Oversaw the daily operations for a non-profit organization located in Atlanta, GA

Created initiatives focused on improving the quality of life for inner-city youth, families and communities

Managed such community growth programs and initiatives as: GED courses, community development projects, job readiness training, computer training, food assistance, family counseling services, rehabilitation services and ex-convict reclamation services

EDUCATION: University of Pittsburgh, Pittsburgh, PA - College of Business Administration

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