Manager Sales

Tyler S. Youtzy

Mount Pleasant, SC *****

*******@*****.*** 614-***-**** linkedin.com/in/Tyleryoutzy

Sales / General Manager / Administrator

Bottom Line Focus Solutions Driven Customer Experience

Recognized for being results driven. Known as leader that demonstrated ability to grow and lead diverse team to exceptional top line outcomes. Adept in managing remote multiple offices and personnel. Outstanding communication and coaching skills. Sought out as the go to person for piloting new programs. Quick-thinking leader with aptitude to adapt swiftly on cause and effect and think outside box to improve processes. Acknowledged as reliable team player with supportive listening skills. Appreciated for ability to convert team ideas into company assets.

Core Competencies

Talent Development

Profit and Loss (P&L)

Strategic Planning

Operational Processes

Implementation

Coaching / Mentoring

Sales Leadership

Forecasting

Professional Experience

ADT SECURITY SERVICES, Charleston, SC Area

General Manager 2014 – Present

Managed 6 branch offices and 13 managers, simplifying daily operations to achieve maximum potential earnings.

Drove annual revenue of $59.5M per year, executing ownership and accountability for P&L, taking on responsibility forecasting sales growth, general and administrative (G&A) operational expenses and headcount.

Delivered same day service to 83% of our customers, maintaining oversight of day to day business in sales, install and service, ensuring each office exceeded budget forecasting and customer expectations.

Added an additional $200K to bottom line, lowering customer attrition from 16% to 6%.

ADT SECURITY SERVICES, Philadelphia, PA

Area Install and Service Manager 2012 – 2014

Oversaw 9 branch offices and 11 managers, safeguarding company objectives were met or exceeded.

Masterminded service orders to come in at selling margins, confirming jobs were profitable, not exceeding established labor cost and parts as additional expenses.

Maintained close relationships with national and government accounts, safeguarding deadlines were not exceeded.

Generated returning, more satisfied customers, resulting in additional sales, by extending and fulfilling the customer experience.

ADT SECURITY SERVICES, Columbus, OH Area

Install Manager 2008 – 2011

Hired and trained Install Team Managers and Technicians for 9 branch offices, holding on to top grade talent, warranting best employees and teams were in front of customers always.

Served as integral member of 5-person team, designing new scheduling tool used by company for fortifying customer commitments.

Redesigned Ford transit, as member of executive team, for strengthening the commercial side to lower vehicle expenses.

Partnered with sales teams, making sure customers’ needs and expectations were part of full-bodied experience.

Ran training program, upholding that most qualified technicians were assigned to installs with appropriate skills.

Tyler S. Youtzy *******@*****.*** Page Two

ADT SECURITY SERVICES

Branch Manager 2006 – 2008

Governed P&L of local office, achieving earning goals set by the company of $18M annual revenues.

Evaluated all staff needs and maintained appropriate staffing levels to control overhead cost and to ensure stores delivered on all commitments made to customers.

Directed inventory reduction program to lessen tax burden while keeping customer satisfaction at high level, making sure availability of suitable parts for the right jobs at all times.

ADT SECURITY SERVICES

Sales & Installation Manager 2004 – 2006

Controlled organic growth year over year, increasing new customer adds by at least 5% year over year.

Helped recruit, train and developed sales reps and manager to proper staffing levels, and teaching how to self-generate business.

Achieved 10% year over year revenue growth by increasing self-generated business, 72 hour sales to install, and holding service labor cost by having technicians at 97% productivity.

Additional Relevant Experiences

ADT SECURITY SERVICES, Columbus, OH

Resale Manager

Small Business Sales Manager Residential

Sales Manager

Professional Development

ADT Leadership Training Smart Move Training

Committee of 6 to Develop Model Install

Program Piloted Subcontract Labor Bid Process

Affiliations and Associations

Columbus Chamber of Commerce Charleston Chamber of Commerce

Community Participation

National Night Out

Awards and Recognitions

15 Times 100% Club Member #1 Area in Customer Service

4-Times Club Excellence Member (Past)Sales and Install Rookie of the Year

#1 Sales Commercial Manager of The Year

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