SUMMARY:

Extensive experience in Leadership, Management, Development Theories and Human Resources with a proven track record of building a personal rapport with customers to gain effective satisfaction. Extensive ability lead in the develop organizational plans including talent plans, staffing plans, long range people plans and strategic workforce planning while supporting day to day HR responsibilities such as investigations, employee relations issues, coaching and data analysis.

EDUCATION:

Webster University, Charleston SC

Master Human Resources Development, May 2013

Master Leadership and Management, December 2015

Limestone College, Gaffney SC

Bachelors of Arts Degree in Liberal Studies, December 2010

Trident Technical College, Charleston SC

Associate Public Service, Criminal Justice, 2001

Certificate in Criminal Justice Law Enforcement, 2001

Certificate in Corrections, 2001

COMPUTER SKILLS:

Microsoft Office Suite Online Payroll WordPerfect 9

Windows (95, 98, 2000, 2007 ME, XP) Novell Group Wise Corel 8

Charleston County Vista CAMA SCLMI

SCVOS NEOGOV SCEIS

Integrated Financial and Administrative Solutions

Outlook 365

People Soft

PROFESSIONAL EXPERIENCE:

Delaware North- Travel Hospitality- North Charleston. SC

Operations Human Resources Manager April 2015- Current

Charleston International Airport

Provide direction and guidance to managers and associates on human resource policies

Develop, implement and enforce all departmental and organizational policies and procedures

Manages and administer HR programs Assess and develop key analytics to assess talent and drive key actions

Identify, influence, administer and implement solutions using a shared, consultative approach that results in positive outcomes that enhance and sustain employee engagement

Oversee all hiring, training, recruitment of company associates, organize and conduct job fairs

Approve all applications, hiring and terminations

Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

Input, update and ensure accuracy of employee data

Coordinate the orientation and onboarding of new employees

Coordinate background check clearance certifications

Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Assist with benefits, compensation, bonus and merit increases.

Thoroughly investigate and research employee relation issues, recommend resolutions (Employee Relations)

Manager Employee Referral Bonus programs

FMLA Coordinator

Resolve payroll discrepancies by collecting and analyzing information

Provide payroll information by answering questions.

Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

Implement and deliver unit-specific training programs for hourly employees, including facilitation of New Hire Orientation and Guest Path training.

Ensure unit compliance with all federal, state and local corporate employment requirements, i.e. I-9, FAA, EEOC, OSHA and employee files. Complete Annual reports.

Counsels managers and employees regarding the impact of labor and regulatory laws (e.g., FMLA, EEO, ADA)

Partnering with Operations team for Recruiting, hiring and staffing of hourly workforce, including

participating in college career fairs, coordinating job fairs and local advertising. Maintain applicant tracking and administer unit's pre-employment background and drug testing programs.

Explore and develop new effective sources for the recruitment of candidates.

Analyze recommendations for changes in hiring, staffing and turnover rates in order to minimize personnel costs

Initial point of contact and source of information on benefits, counseling management, employees

Provides coaching and mentoring that includes developmental plans, training, resources, and opportunities

Provide support for employee on-boarding and trainings

Suggest ways in which to improve employee satisfaction. Provide advice and guidance to

management regarding employee relations issues. Counsel Manager and Associates on the interpretation of policies and procedures.

SC Department of Disabilities and Special Needs, Summerville, SC

Human Resources Recruiter, January 2014 – March 2015

Responsible for managing the recruitment and employment process for the Coastal Regional Center, Pee Dee and Saleeby Centers utilizing the e-recruitment systems, NEOGOV system to include filtering all on-line applications through processing stages to completion. Job position maintenance, utilizing the SCEIS system, performs required duties in classification and compensation administration.

Lead the creation of a recruiting and interviewing plan for each open position.

Full Cycle recruitment for Paraprofessionals, Registered Nurses, Licensed Practical Nurses, Accounting, House Keeping, Food Service and Administrative Professionals.

Maintained position information, including filled/vacant status, shift and supervisory assignments.

Maintained employee personnel files and responsible for filing miscellaneous HR documents and updates.

Reclassified positions, attend job fairs & career development seminars. Conduct new hire orientation.

Conducted management reviews, staffing studies and productivity and quality measurement projects offered to state agencies by the Budget and Control Board's Office of Human Resources.

Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation Build networks to find qualified passive candidates Counsels and advises managers and employees in expertise to resolve problems; disseminates information to employees.

Consulted departments manage and directors to ensure recruiting process is efficient.

Conducted new hire orientation on policy and procedure review.

Maintained all I-9 and E-Verify information with timely tracking and processing Review and approved disciplinary actions and documentation.

Coordinated new hire orientation, pre-employment screenings. Process and Review all Federal and State/ Local Background checks.

Suggested ways in which to improve employee satisfaction. Provide advice and guidance to management regarding employee relations issues. Counsel Manager and Associates on the interpretation of policies and procedures.

Provided guidance and counsels employees regarding various leave issues including Family Medical Leave Act (FMLA) and leave without pay. Ensures compliance with guidelines set forth by state and federal regulations.

Responsible for administering the Employee Performance Management System (EPMS) program.

Responsible for administering the temporary employment program in guidelines with the Affordable Care Act

South Carolina Department of Employment and Workforce, Charleston, SC

Unemployment Re-Employment Program Assistant, August 2011-Decemeber 2013

Served as the point of contact to new claimants that are dislocated from lack of work to unemployment.

Provided claimant with labor market statistics, update resumes, training opportunities, and individual development profiles.

Assisted claimants with filing benefit claims. Authorize payments and provide information on claim status.

Independently review, investigate and determine if an individual is eligible or ineligible to receive unemployment insurance benefits in accordance with SC laws, rules, regulations and procedures.

Created weekly and updates all dislocated works and overview of plans to assure that claimants are in compliance.

Office Professionals by Hammes, Charleston, SC

Human Resource Assistant Director, May 2011 – August 2011

Served as the assistant to the director for the director of Human resources department at CYDC.

Answered staffing related questions from both the e-mail and phone. Set up and maintained employee personnel files.

Created and updates all Staffing reports.

Prepared invoices, purchase requisitions and personnel status request paperwork for staffing services and manages vendor communications.

Staffmark Temporary Services, Charleston SC

Human Resource Distribution Set-Up Coordinator, March 2010 – August 2010

Served as the staffing team "point person" for administration and entry level staffing functions of the recruiting function at GILDAN active wear.

Responsible for requisition processing, tracking, and position posting.

Prepared and distributes offer letters; processes all new hire materials required for orientation.

Answered staffing related questions from both the e-mail and phone. Sets up and maintained employee personnel files.

Created and updates all Staffing reports.

Prepared invoices, purchase requisitions and personnel status request paperwork for staffing services and manages vendor communications.

Tracked and managed staffing expenditures and departmental charge backs.

Ensured all employee information changes are entered accurately into the HRIS system.

Build and edit recruitment marketing collateral. Coordinated multiple ad-hoc projects at once and maintains a variety of ongoing recruitment programs.

Administered, schedule and coordinated pre and post hire activities including orientation, benefits plan enrollment, security access, vaccinations, post hire physicals, drug screens and background investigations.

Supported the Recruiters from outsourcing agencies, scheduling appointments, conducting reference checks and verifications, and other duties as needed to ensure timeliness and effectiveness in the recruiting process.

City of Charleston, Charleston, SC

Human Resource Recruitment Specialist, November 2006 – October 2008

Performed work in support of a staffing and recruitment function for the City government.

Managed Integrated Financial and Administrative Solutions. HRIS with information to include; new hires, transfers, training records, benefits, terminations.

Provided information to applicants, employees, and supervisors in response to inquiries related to the filling of positions.

Processed a full range of staffing actions and applies a comprehensive body of Human Resources rules, procedures, and technical methods necessary to support the staffing function.

Generated vacancy announcements and reviewed applications to ensure candidates meet eligibility and qualification requirements, prepare certificates of eligible to selecting officials, and takes appropriate actions upon selection.

Scheduled and coordinated pre and post hire activities including orientation; benefits plan enrollment, security access, and vaccinations, post hire physicals, drug screens and background investigations and assist with reference checks.

Charleston County Government, Charleston, SC

Delinquent Tax and Customer Service Representative III, March 2005 – April 2006

Managed a client base and serve as primary liaison/advocate between customers, Charleston County internal departments, and tax jurisdictions for a service team.

Resolve all customer issues in a professional, qualitative and responsive manner (evidenced by overall customer satisfaction and performance metrics).

Maintained customer master data for account base, including jurisdictional data, and maintain documentation of all issues that may have a fiscal or tax impact on the account.

Prioritized all incoming customer issues and ensure all required completion timeframes are met. This includes information requests received from customers, other internal departments, and tax jurisdictions.

Initiated proactive problem resolution via technical and creative problem solving. Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer tax issues.

REFERENCES AVAILABLE UPON REQUEST

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