Customer Service Administrative Assistant

Mary L. Singleton

#* ***** ****** ******, ** Washington, DC 20002

Cell: 202-***-****

*************@*****.***

Professional Summary

Dedicated and focused Customer Information Specialist who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answer a high volume of incoming calls while handling in person inquiries from clients and colleagues. I am flexible and hard worker with strong drive to succeed.

Professional Highlights

Documentation Organization Accounts Payable

Filing Meeting Support Accounts Receivable

Travel Arrangements Dedicated Team Player Inventory Control

Multiple Telephone Lines MS Office Proficient Customer Service

Experience

Community Outreach Assistant 9/2016 - Present

Capitol City Associate, Inc. Upper Marlboro, MD

Facilitate public meetings, both in person and via phone or web

Effectively deliver presentations on the Clean Water Partnership (CWP)

Communicate with diverse audiences

Understand local civic structure within jurisdictions and implement community engagement strategies to the entities

Monitor, track and resolve community complaints and inquiries promptly

Attend and participate in project meetings and construction meetings to stay abreast of construction schedule and potential community impacts

Develop weekly, monthly, quarterly CWP community outreach reports

Develop a comprehensive community outreach plan by assigned device type/projects

Collaborate with other CWP consultants to ensure community outreach objectives are met

Establish and maintain Community Stakeholder Directory inclusive all stakeholders impacted by the CWP project/device (business, homeowners, schools, and churches)

Other related community outreach support duties

Refugee Resettlement Case Specialist 11/2006 – 9/2016

United States Conference of Catholic Bishop Washington, DC

Skilled in maintaining professional relationships with staff and camp residents

Assisted in maintaining safe and welcoming refugee camp environment

Educated refugees on a variety of housing benefits

Provided referrals to refugees for legal advice as necessary

Explained procedures and policies to new camp arrivals

Answered refugee questions in a timely and courteous fashion

Furnished orientation information and materials to new arrivals

Provided medical and legal referrals to refugees as requested

Provided clerical and administrative support

Administrative Assistant 9/1995 – 11/2006

Georgetown University Washington, DC

Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly

Assisted in training staff members and new hires

Generated memos, emails and reports

Assumed responsibility for maintenance of office equipment, including computers, copy machines and fax machines

Maintained office supplies by checking inventory and order items

Responded to questions and requests for information

Answered incoming calls and assumed other receptionist duties

Education

Strayer University, Washington, DC

Certificate in Word Processor June 1987

McKinley Senior High School

High School Diploma June 1984

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