Customer Service Administrative Assistant

Sheryl A. Ploenzke

**** ***** **. **, ************, MN 55976

507-***-**** Email: *********@***.***

Objective:

My goal for employment is to obtain a position where I can effectively utilize my experience in business administration, and to make a positive contribution to the future success of the organization. I can also obtain this by utilizing my passion for delivering outstanding customer service.

Education:

Killingly High School, Killingly CT

Mayo Microcomputer Education Services–Office Applications Basics Certificate--2008

Professional Experience:

Morrison Healthcare-Saint Mary’s Hospital/Manpower

7/17/2017 – 9/2017

Administrative Assistant/Human Resources Assistant

Answer incoming phone calls regarding HR questions, job openings and recruitment.

Set up interviews for applicants

Prepare Orientation booklets

Process new hire paperwork

Pass out checks and check stubs to current associates

Bring new applicants to get their badges

Xylo Technology – Mayo Clinic

10/216 – 3/2017

Front Desk Receptionist – Pediatrics Department

Checking in patients at the front desk

Checking insurance on the patient

Printing out medical forms and having signed

Calling to place patient in rooms

Filing – copy’s

Checking on blood work

Mayo Clinic-Kelly Services of Rochester

6/2008 - 12/2008

Clerk I / Information Services ITS Administrative Assistant

Review voucher information with patients to make necessary changes

Enter patient information into Mayo database

Compile information and prepare notes for meetings for nursing staff

Facilitate administrative duties (filing and shredding of confidential information, mail distribution, photocopying, faxing, answer phones and folder/packet assembly)

Manage pager system and access to applications for employees and contractors

Assist help desk with questions pertaining to access to applications for employees and contractors

Mayo Clinic-Kelly Service of Rochester

3/2008 – 6/2008

Patient Financial Services

Master Patient Identification Index Asyst Clean-up Project

Compare demographic information between Mayo Health System sites

Update patient registration systems ensuring accurate data across Mayo Health System

Research deceased information using internet sites to verify correct information is given

Develop and utilize charts to monitor productivity on the Asyst project

Mayo Clinic-Kelly Services of Rochester

1/2008 - 3/2008

Occupational Safety and Environmental Safety

Design spreadsheets for tracking data for safety department

Maintain department meetings and schedules

Prepare proposal letters for entire department

Transcribe all incoming data into PDF format

Manage company files used for quality control

Onyx Water Service Inc.

10/2002 – 6/2007

Customer Service Representative

Perform Customer service duties (answer and route inbound calls, fax, file and run office equipment)

Create and maintain productivity report spreadsheets

Direct dispatching orders to drivers for waste removal

Process and manage payroll for employees

Track and maintain billing system database to ensure accurate invoices to customers

Skills:

Proficient with Microsoft Word, Excel, PowerPoint, and outlook

Citrix Applications and Meditech

Average of 50WPM

10-Key

Dependability

Interpersonal Skills

Organization

Prioritizing

Multitasking

Communication

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