Customer Service Human Resources
Resume:
Professional Experience
**.**** – Present Lufthansa Global Business Services Cracow, Poland
Lufthansa Global Business Services GmbH (LGBS) is a Lufthansa business unit that is specialized in providing outstanding services in the areas of finance, revenue accounting, human resources and procurement.
Position: Kaizen and Automation Coordinator, Internal Trainer, Buddy
Responsibilities:
Assisting other employees with reporting and implementation of their kaizens
Automation tasks allocation for Automation SPOCKs
Providing internal trainings for new employees
Helping new employees at work
05.2017 – Present Lufthansa Global Business Services Cracow, Poland
Lufthansa Global Business Services GmbH (LGBS) is a Lufthansa business unit that is specialized in providing outstanding services in the areas of finance, revenue accounting, human resources and procurement.
Position: Accountant
Responsibilities:
Posting invoices
Open items reconciliation
Preparing reports
Phone and e-mail contact with vendors and field offices
Transfer of processes to Manila. 6 weeks in Poland, 2 weeks in Manila.
05.2016 – 05.2017 Lufthansa Global Business Services Cracow, Poland
Lufthansa Global Business Services GmbH (LGBS) is a Lufthansa business unit that is specialized in providing outstanding services in the areas of finance, revenue accounting, human resources and procurement.
Position: Junior Accountant
Responsibilities:
Posting invoices
Open items reconciliation
Preparing reports
Phone and e-mail contact with vendors and field offices
10.2015 – 03.2016 Accounting Office - KREOS Niepolomice, Poland
Accounting Office – KREOS is a small full service firm helping small businesses with their monthly bookkeeping and financial statements, tax planning and preparation PIT, VAT declaration.
Position: Accountant (Internship)
Responsibilities:
Accounting documents by entering account and contractor information
Verification accounting statements and reports prepared
Accounting delegation
Administering payrolls and work schedule
06.2013 - 06.2014 Online Shop - Krakvet Kokotow, Poland
Krakvet is one of the biggest online shop with foodstuff for animals in Poland. Krakvet hires several dozen employees and. Under the name of ZOOFAST has many shops in European countries : Germany, Austria, France, Belgium, Luxembourg, Czech Republic, Netherlands, Italy, Spain, Sweden, Greece, Croatia, Poland, Portugal, Slovakia, Bulgaria, Romania and Hungary.
Position: Customer Service Specialist
Responsibilities:
Receiving and processing of orders
Providing telefone and on-line customer service
Creating sales reports
Coordination of courier deliveries
2012 – 2013 Youth Town and Community Council of Niepolomice
Niepolomice, Poland
Youth Town and Community Council of Niepolomice is community organization associating young people. Main task of this organization is to encourage local youth to actively participate in their town. Members can practice in democracy by cooperation with Community Council in many areas.
Position: President
Responsibilities:
Organizing events
Preparation of development projects of the city
Assigning tasks
Core Competencies
Communication skills
Customer focus
Capable of handling complaints and difficult situations
Interpersonal skills
Works well in a team
Friendly
Open-minded
Critical thinking and problem solving
Organization skills
Analytical skills
Time management
Attentive to detail
Multi-tasking skills
Perfectionism
Self-motivated
Computer skills
Knowledge of:
- Microsoft Office
- SAP
Education
2013 - 2016 Krakowska Akademia Andrzeja Frycza-Modrzewskiego University Cracow, Poland
Management with specialization – Own business management
Languages
English – advanced
Polish – mother tongue
Additional Information
Driving license: B category
Hobby: Basketball, American Football, Cinematography
Contact this candidate