Operations and financial management
Resume:
David Chun Lee
Princeton NJ 08540
***********@*****.***
I have 30 years of operations management experience in the financial and hospitality service industry. On Wall Street, as the Director of Operations, my group operated independently from the trading floor of the NYSE, therefore it was my duty to maintain the operations of the facility such as, managing the support staff, the technology innovations, and providing reports to the legal and compliance teams. My primary responsibilities included management of the staff for trade processing, and accounts reconciliation. Along with my daily responsibilities, I was the client relations representative for the global sales team at the NYSE. Annually I was on the college talent recruiting committee and the representative for industry initiatives. As a member of the SIFMA committee, I was involved with technology developments, implementation, and compliance issues for the overall financial industry. I have demonstrated my ability to perform at a very high level during volatile events such as the crash of 87, 9/11, the great recession of 2008. My management focus is to implement technology, or create process improvements to increase efficiency, and reduction of cost.
In addition to my Wall Street career, I have over 15 years of experience in the hospitality management industry. As the assistant operations manager for Aramark at Giants and Shea stadium, I was responsible for processing and reconciling the daily financial reports. I was also one of the supervisors for the operations of the concessions department. As the supervisor, my focus was to insure all concession stands throughout the stadium were cleaned and set up properly before and after the operations of any events. I would coach and council all staff weekly to execute the proper protocols necessary to meet the Department of Health standards. Currently I am the assistant general manager at the Central Park Zoo café. I am responsible for the management of the daily operations, financial accounting, and inventory management. Due to the fact the cafe is located inside Central Park and next to the zoo; it is my top priority is to insure the cleanliness of the cafe exceeds the requirements of the Department of Health requirements. This is necessary to provide an additional level of prevention for pest control. I am also an independent consultant for Ridgewells Catering as the dispatch/inventory manager for special events, including the annual US Open (PGA) tournament, and the NFL Superbowl.
In addition to my financial and hospitality management background, I have been an agent for Century 21 in the Central New Jersey, Princeton marketplace for the past 8 years. My experience includes marketing and promoting residential and commercial sales.
As demonstrated by my work history, I am able to utilize my management skills in any work environment. I am very flexible and can multitask to insure the proper execution of my staff and their assigned responsibilities.
Wildlife Conservation Society 2015 to 2017
Assistant General Manager
My responsibility is the proper operations of the Dancing Crane Cafe located at the Central Park Zoo. Throughout the year, I manage a staff of 20 to 60. My primary focus is the constant and consistent cleanliness of the facility. During my first full year, an emphasis was placed on improving the efficiencies of the operation, and standardizing the maintenance procedures. The results was maintaining an A rating for all four Board of Health inspections, and a 10% increase in revenue. Along with the management of the daily operations, I am responsible for the inventory management, and the financial reconciliation of revenue and costs. Continuous communications with human resource is necessary for the proper documentation and discipline of the staff. Utilizing the prime location of the cafe and zoo, I am constantly coaching the staff to promote the image and efforts of the organization.
Morgan Stanley 1995 to 2012
Director of NYSE Operations 2002 to 2012
Supervised a staff of 15 to process Morgan Stanley transactions on the NYSE.
P&L management for 30 Morgan Stanley and 70 subcontracted brokers on the trading floor. (Primary coordinator during IPO and secondary issuance events).
Coordinated with the equity trade support and the purchase and sales teams to insure proper reconciliation and settlement of NYSE all transactions.
System Maintenance and project management, to continuously coordinate with the NYSE to maintain and upgrade the Morgan Stanley and NYSE technology.
Morgan Stanley representative for industry organizations (SIFMA, DMD, DTCC).
Financial and strategic planner to industry initiatives (Universal Trade Capture, Obligation Warehouse, Universal Trading Platform, Settlement compression, standardize of clearing process).
Provided research support and analysis for the audit and compliance team to address SEC, FINRA, and NYSE inquiries.
Oversight of migration initiative and training new team, to transfer 80% of the department’s work to Mumbai (2009 – 2011).
Client Relations and Marketing, created a platform to promote the firm’s products and services to clients during their visit the NYSE. 90% improvement of their perception of the firm and the industry. 95% recommendation rate of our services to their family and colleagues. Over $200 million of new accounts or addition assets annual after NYSE visit.
Member of the college talent recruiting committee to 3 targeted schools (Baruch, Rutgers, and Villanova).
Morgan Stanley community affairs Chairman for JKO HS mentorship program.
Represented community services on behalf of Morgan Stanley during MS Children’s Hospital, NYC Junior Achievement, Purdue University, Appalachian State, Rockland College and multiple area High School events.
Coordinator with Morgan Stanley Human Services for talent retention events.
Morgan Stanley
Prime Brokerage Operations 2000 to 2002
Supervised 7 staff members to reconcile trade confirmations.
Project team leader to automate reconciliation system.
Senior operations coordinator trade support department during 9/11.
Morgan Stanley
Equity Trade Support Operations 1995 to 2000
Supervised a staff of 8 to support the cash equity trading desks.
Daily reconciliation of multimillion dollar transactions for the block, program, options, international, convertible, and derivative desks.
Primary support to the NYSE floor brokers, trade processing and reconciliation.
Project director for the Y2K and digitization of NYSE products.
Bear Sterns/Hunter Specialist 1992 to 1995
Supervised a staff of 4 to reconcile and support the specialist traders on the NYSE floor.
Daily P&L management for 14 specialist brokers.
Managed the accounts receivables and payables for monthly trade commissions.
Trader’s assistant on the NYSE trading post for 200 NYSE equity securities.
Spear Leeds and Kellogg/ Goldman Sachs 1990 to 1992
Purchase and Sales trades reconciliation and resolution.
Supported 80 institutional and independent brokers on the NYSE floor.
Securities Settlement/First Options of Chicago 1987 to 1990
Purchase and Sales trades reconciliations.
Accounts processing.
Corresponding clearing and settlements.
Client services for 30 institutional clients.
Education
Baruch College 1990 to 1993 Finance and Banking
Borough of Manhattan Community College 1988 to 1990 Finance and Banking
NASD Series 7 License SIFMA member
NJ Realtor Association member Mercer County Realtor member
Additional Employment Experiances
Aramark (Shea/Giants Stadium) Gameday operations manager 2002 - 2011
Ridgewells (US Open/Superbowl) Special events coordinator 2002 - Current
Century21 (Princeton) Licensed Realtor 2006 - Current
Costco (North Brunswick) Membership recruiting 2014 - Current
Aramark Giants/Shea Stadium (2002 – 2010)
Operations manager
I was responsible for balancing the daily books and records for all points of sales, such as the restaurants, concession stands, luxury suites, subcontracted vendors, etc. My responsibilities included the production of the daily report for senior management to evaluate the sales, inventory, and labor cost.
Event day operations responsibilities included;
Inventory management, verification of over $10 million of supplies and equipment
Management of 500 staff members, training and game day deployment
Product promotion and optimization of sales
Insuring quality control and compliance to health codes requirements
VIP guest services for players and performers
Liaison to subcontracted vendors
Ridgewells Catering/ US Open (PGA) Superbowl (NFL) (2002 – present)
Event Coordinator/Distribution manager
Responsible for daily distribution of products throughout the corporate client locations.
Manage a staff of 30 local and permanent company employees.
Inventory control
Coordinate with event management to optimize logistics of the event.
VIP guest services for players, media, and corporate sponsors
Century21 Abrams Hutchinson (2007 – present)
Agent
License agent focused in the Middlesex, Mercer, and Somerset counties.
Residential properties
Costco (2014-2015)
Membership
Promotion, marketing and sales of membership
Corporate account services
Competitor price research and analysis
Morgan Stanley Client Relations Program
Feedback and Comments
During my time at the NYSE I created a client relations program for Morgan Stanley. I would provide a private escort to our clients to enhance the firm’s image and promote our advisor’s relationships. In 2011 I had entertained over 350 request escorting over 2500 guests.
87% of the visiting clients responded with a more favorable impression of Morgan Stanley and Wall Street after their visit.
176 of the clients or financial advisors added new accounts or increased their asset base after the presentation.
24 of the clients increased their accounts by over $1 million
33 of the clients increased their accounts up to $1 million.
Feedback comments:
“I am convinced it is one of the best tools for building relationships. The vast majority of the marketing/sales material that the firm spends is worth little compared to this program. This experience produces “immeasurable” good will.”
“Every client that has gone on this tour is blown away…They cannot stop talking about it, all clients we have sent, have added more assets, and have a better/stronger relationship with their MSSB Financial Advisor.”
“My client is very sophisticated and was blown away by David’s knowledge and professionalism. Client could not stop raving…David deserves our respect for going WAY beyond. He is one of our most valuable assets.”
“David is an amazing ambassador for Morgan Stanley. His expertise and inspirational speaking reached me in a way unlike anyone has. He knows how to talk to young people.”
“David is extremely inspiring and definitely drives revenue for the firm through his ability to explain the market opportunities and the importance of investing.”
“Our $75 million client and children loved their trip. Both kids are now interested in business. David did not do a tour…he actually changed people’s lives forever. He is one of Morgan’s strongest assets.”
“David was very inspirational, after his speech you want to go and move mountains.”
“This tour has directly led to new accounts and increased assets. I have received dozens of emails thanking us for providing it. I cannot tell you how impact this has been to developing new business and relationships.”
David Chun Lee
11 Treetops Circle
Princeton NJ 08540
***********@*****.***
References
Steve Carey
Assistant Director Central Park Zoo
******@***.***
Mary Reilly
Assistant Manager Catering Services
Wildlife Conservation Society
*******@***.***
Chris Guillian
Financial Advisor Morgan Stanley
*****.*******@**.***
Richard Abrams
Century 21 Broker/Owner
**********@***.***
Connie Ling
Century21 Agent
********@*****.***
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