Manager Management

Paula C Bowden MA, Coach

**** * ****** #* **********, CA 95816 Phone: 916-***-****

********@***.*** linkedin.com/in/paulabowden

Change Management / Leadership / Team Building / Strategic Planning / Process Improvement & Project Management / Coaching / Training

Partnering with executives and leaders, I identify new directions and implement needed changes to consistently enhance overall organizational performance. Providing strategic counsel and operational support for over 10 years, I design strategic, teambuilding and communication strategies.

Key differentiators include:

Identifying and prioritizing unique Organization Effectiveness interventions

Developing buy-in from management and front-line workers

Implementing successful change management programs

Leading multiple projects simultaneously, internationally

Education and Training: MA – Organizational Leadership and Development, BA Japanese, Certified Evidence Based Coach, Six Sigma Yellow Belt, ATD Certification

Selected Accomplishments

Developing successful strategic plans. Facilitated strategic planning process for global calibration and coaching.

Initiating organizational development program. Worked with Outsource Vendors as part of a learning culture to implement changes in coaching strategies, processes and goals, improving productivity by 20%

Reengineering processes. Using teamwork and collaboration, researched, interviewed & hired team members. Prepared evaluation report and implemented new coaching plan.

Improving communication and productivity. Worked with training department to implement a strategic process for rolling out training, worldwide. Trained front line Advisors in corporate technology and processes

Using Appreciative Inquiry (AI) to improve productivity. Conducted research program using AI to improve morale and productivity, improving metrics by 30%

Career History

Bowden Consulting 2015 Present

Founder Bowden Consulting

Develop and create creative, strategic change management to integrate business and strategies for contact center quality programs

Provide life and executive coaching to individuals

Lyft & Uber Driver

Driver for Lyft and Uber

Take people where they want to go

Use company software appropriately

Apple 2000--20015

Vendor Quality Program Manager

Coached coaches in best practices to encourage the best possible productivity and joy in the job

Provided strategic counsel and operational support to the Outsourced Vendor Partners

Strategic Quality Operations Manager – Process Improvement

Created and managed calibration pilot team and still used today

Conducted training and calibration sessions

Developed, compiled, and distributed quality standard reports in a standard global format

Created standard operating procedures (SOPs) for the transaction-monitoring program

Training Implementation Lead

Designed, developed, and maintained classroom and self-paced training content

Ensured training is innovative, engaging and on the cutting edge of training technology

Delivered content in both classroom and distance learning settings

Demonstrated solid instructional design and delivery skills that meet the requirements of the adult learner

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