Salesforce Administrator

Saravanan

#**, ***** *****, ****** *******, Melbourne -3028

*************@*****.***, +614********

Job Objective

To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself.

Professional Summary

Three years and two months of experience in Salesforce administration.

Seven years and Ten months of experience in Mainframe Environment.

Worked as a System Specialist in IBM India Pvt Ltd from May 2012 till June2017.

Worked as a Software Engineer in Saggezza India Pvt ltd from July 2010 to April 2012.

Worked as an Application Developer in IBM India Pvt Ltd from Feb 2009 to June2010.

Worked as a Senior Software Engineer in Mastek Limited from Sep 2008 to Jan 2009.

Worked as a Mainframe Consultant in Maples ESM Technologies Pvt Ltd from Aug 2006 to Aug 2008.

Education

Masters of Engineering in Computer science (Full time)

Anna University, Chennai, India.

Bachelors of Engineering in Computer Science (Full time)

Madras University, Chennai, India.

Highlights

Ability to develop, deploy and maintain ad hoc SalesForce.com reports.

Ability to generate sales analytic reports for senior management

Keep up-to-date on technology trends, developments & best practices.

Ability to develop new projects from scratch.

Deep knowledge of database administration and query language.

Detail and Deadline Oriented.

Patient and relatable training personality.

Work summary

Created and assisted with maintaining users, profiles and roles for inside sales team.

Configuration and administration of Salesforce.com Unlimited edition.

Provided support to 100 Salesforce users and acted as the primary point of contact for end-user support.

Designed, setup and maintained Salesforce standard objects, custom objects, junction objects, and Triggers while also structuring user roles, security profiles and workflow rules.

Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader

Performed user & administration training sessions for clients to utilize Salesforce and respective programs.

Deployed the complete application in incremental change sets.

Overall optimized workflow, and increased both comprehensibility and potential of clients to utilize Salesforce to the fullest extent.

Outlined technical approach and documentation.

Trained sales staff on use of new sales software.

Personal Details

Nationality : Indian

Passport : N6961963 (Valid till 2026)

Visa : 457 (Valid till 2020)

Applied for Permanent residence (Australia)

Valid till 2019(B1,USA)

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