Customer Service Sales
Resume:
Fanta Agede
**** *. ********* ***., ***. # **** N.
Chicago, IL 60640
********@*****.***
Skills Summary: I have extensive work experience in the accounting, clerical and customer service associate fields. Skilled in Microsoft Office Suite, Accounting Software, Marketing Graphics Tools Class, and Data entry. Bilingual in Amharic. Consistently exceeds expectations in work environments. Strong team player, energetic and motivating.
Professional Experience
Cashier 12/2016-PRESENT
Chicago Hilton Hotel
Chicago, IL
Utilized P.O.S. for charging customers’ purchases, using Discover, American Express, and MasterCard for non-cash payments, as well as registering cash payments in the system.
Conducted end of day operations by closing accounts, reconciling daily purchases of up to $5000. Deposited all monies received in the safe deposit box.
Summarized cost per item used for inventory and replenishment purposes on a daily basis.
Customer Service Associate 02/2006 – 12/2015
Novitex Enterprise
Chicago, IL
Received mail, sorted, and delivered to the correct recipients in a timely manner.
Assessed incoming mail for level of importance, then copied, faxed, and scanned mail to relevant sources.
Used USPS, UPS, FedEx and DHL for outgoing mail. Developed relationships with these companies.
Registered incoming and outgoing mail into spreadsheets daily.
Maintained high levels of confidentiality and demonstrated high moral ethics when handling items of a sensitive nature.
Handled time-sensitive material confidential, urgent packages immediately.
Adhered to established safety and security procedures.
General Accountant Sales 09/1997 – 08/2005
Hart Schaffner & Marx
Chicago, IL
Recorded journal entries, general ledger, and reconciled end of the month statements.
Used sales records for inventories of merchandise at stores.
Reconciled sales records of six outlets and combined sales and inventories summary sheets.
Adjusted entries for returned items, issued invoices and kept filing system.
Executed auditing, coding and posting for accounts payables.
Reviewed and verified all accounts payable (retuned items) and receivable.
Assisted and provided information during the corporate audit programs quarterly, semi-annually, and yearly physical inventory reports for outlets and price changes.
Education Asian Human Services
Successfully Completed MS Office for the Workplace, Marketing Graphics Tools Class and MS Office Data Management Bridge Class. Awarded Certificate of completion
Harold Washington College and Truman College
Studied Accounting, economics, management, computer science and general studies
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