AUTUMN C. ROSE

**** ** **** ******

Miramar, FL *3023

CELLULAR: 954-***-****

e-MAIL: ac2uiw@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly motivated and skilled professional with familiarity of medical terminology seeking a position within a high growth organization where my experience, education, and accomplishments will contribute to the success of the organization.

professional Experience

October 2002 – September 2017

Professional Laboratories, Inc. Weston, FL

Customer Service Representative

●Responsible for assisting professional home inspection and residential clients with comprehensive explanation of microbiological and environmental evaluation reports.

●Performing data entry necessary for completion of microbiological and environmental reports.

●Responsible for submitting environmental reports to clients via fax and/or email.

●Process and transmit credit card transactions for customer payments.

●Monitoring customer account details for non-payments, delayed payments and other irregularities

●Investigate and resolve customer queries.

●Perform billing, collection and reporting activities according to specific deadlines.

●Data enter invoices for payment/proof of payment.

●Train new hires in software maneuvering and product knowledge.

●Perform general office duties (i.e. filing, faxing, research, customer service)

●Relieve receptionist as needed.

April 2002 – October 2002

KB Toy Store, Sunrise, FL (Out of Business)

Assistant Manager

●Performed opening and closing store procedures

●Prepared and reconciled tills

●Oversaw store operations and monitored employee productivity

●Delegate employee daily duties

●Receive shipments/stock shelves/maintained inventory quantities

●Investigate and resolve customer queries/complaints/refunds/exchanges

February 2000 – January 2002

Dress Barn, Pembroke Pines, FL

Assistant Manager

●Performed opening and closing store procedures

●Prepare/reconcile tills

●Assist in the hiring/training process of new employees

●Oversaw store operations and monitored employee productivity

●Delegate employee daily duties

●Plan and execute fashion premieres/shows

●Receive shipments/stock shelves/maintained inventory quantities

●Investigate and resolve customer queries/complaints/refunds/exchanges

Education

February 2016 – Dec 2016

Broward College, Pembroke Pines, FL

Healthcare Admin – Associates of Arts

January 2008 – August 2009

Broward College, Pembroke Pines, FL

Radiography

January 2000 – May 2000

Broward College, Pembroke Pines, FL

Business Admin

Sept 1998 - March 1999

Johnson & Wales University, Miami, FL

Hospitality Management

August 1994 – June 1998

Miramar High School, Miramar, FL

Advanced Placement Studies

SUMMARY OF QUALIFICATIONS

●Strong verbal, written, interpersonal communication and data entry skills.

●Analytical and attentive to details

●Trained and supervised a sales staff of 10+ employees.

●Over ten years of customer service and complex customer relations experience.

referrals

Available Upon Request

Contact this candidate