Customer Service Data Entry
Resume:
AUTUMN C. ROSE
Miramar, FL *3023
CELLULAR: 954-***-****
e-MAIL: ***********@*****.***
PROFESSIONAL SUMMARY
Highly motivated and skilled professional with familiarity of medical terminology seeking a position within a high growth organization where my experience, education, and accomplishments will contribute to the success of the organization.
professional Experience
October 2002 – September 2017
Professional Laboratories, Inc. Weston, FL
Customer Service Representative
●Responsible for assisting professional home inspection and residential clients with comprehensive explanation of microbiological and environmental evaluation reports.
●Performing data entry necessary for completion of microbiological and environmental reports.
●Responsible for submitting environmental reports to clients via fax and/or email.
●Process and transmit credit card transactions for customer payments.
●Monitoring customer account details for non-payments, delayed payments and other irregularities
●Investigate and resolve customer queries.
●Perform billing, collection and reporting activities according to specific deadlines.
●Data enter invoices for payment/proof of payment.
●Train new hires in software maneuvering and product knowledge.
●Perform general office duties (i.e. filing, faxing, research, customer service)
●Relieve receptionist as needed.
April 2002 – October 2002
KB Toy Store, Sunrise, FL (Out of Business)
Assistant Manager
●Performed opening and closing store procedures
●Prepared and reconciled tills
●Oversaw store operations and monitored employee productivity
●Delegate employee daily duties
●Receive shipments/stock shelves/maintained inventory quantities
●Investigate and resolve customer queries/complaints/refunds/exchanges
February 2000 – January 2002
Dress Barn, Pembroke Pines, FL
Assistant Manager
●Performed opening and closing store procedures
●Prepare/reconcile tills
●Assist in the hiring/training process of new employees
●Oversaw store operations and monitored employee productivity
●Delegate employee daily duties
●Plan and execute fashion premieres/shows
●Receive shipments/stock shelves/maintained inventory quantities
●Investigate and resolve customer queries/complaints/refunds/exchanges
Education
February 2016 – Dec 2016
Broward College, Pembroke Pines, FL
Healthcare Admin – Associates of Arts
January 2008 – August 2009
Broward College, Pembroke Pines, FL
Radiography
January 2000 – May 2000
Broward College, Pembroke Pines, FL
Business Admin
Sept 1998 - March 1999
Johnson & Wales University, Miami, FL
Hospitality Management
August 1994 – June 1998
Miramar High School, Miramar, FL
Advanced Placement Studies
SUMMARY OF QUALIFICATIONS
●Strong verbal, written, interpersonal communication and data entry skills.
●Analytical and attentive to details
●Trained and supervised a sales staff of 10+ employees.
●Over ten years of customer service and complex customer relations experience.
referrals
Available Upon Request
Contact this candidate