C Customer

Lorraine C . A llen

7-70-875-**** – l *******.*********@*****.***

Objective Using m y e xtensive P rofessional e xperience i n p roduction t o s eek a p osition w ere r eliability, flexibility, a nd t he t alent t o l earn q uickly w ould b enefit t he c ompany a nd t he t eam I a m w orking with.

Experience Administrative A ssistant

Crown S ervices, M ilwaukee, W i.

June 2 015 – January 2 016

Administrative A ssistant f or L ow I ncome H ousing Filing & A rchiving, c ustomer s ervice/Account M anagement, L arge D ocument p rinter, S canners, E-mail, F ax M achine, PC., O peration F low I mprovement, C ommunication, H ardworking, T ime Management, P roblem S olving, S upervisor S kills. Customer S ervice R epresentative

Walmart, T ucker, G a.

November 2 014 – D ecember 2 014

Ringing u p C ustomers a t c heckout l anes.

Helping w ith r efunds a nd e xchanges.

Helping t o s olve c ustomer C omplaints.

Customer S ervice R epresentative

Macy’s, A tlanta, G a.

May 2 007 – N ovember 2 010

Confer w ith c ustomers b y p hone o r i n p erson i n o rder t o p rovide i nformation a bout p roducts a nd services, t o t ake o rders o r c ancel a ccounts, o r t o o btain d etails o f c omplaints. Keep r ecords o f c ustomer i nteractions a nd t ransactions, r egarding d etails o f i nquiries, complaints a nd c omments, a s w ell a s a ctions t aken. Resolve c ustomer’s b illing c omplaints b y p erforming a ctivities s uch a s e xchanging m erchandise, refunding m oney, a nd a djusting b ills.

Receptionist

Housing A uthority O f F ulton C ounty, A tlanta, G a. September 1 997 – O ctober 2 004

Deliver e xcellent c ustomer s ervice, a t a ll t imes. D ealing w ith e nquiries i n a p rofessional a nd courteous m anner, i n p erson, o n t he t elephone o r v ia e -mail. B ook a ll a ppointments f or recertification f or S ection 8 h ousing a nd L ow I ncome p ersons. Enter a ll p ersonal i nformation o n S ection 8 a nd L ow i ncome h ousing p ersons. Preform a ll d uties u nder t he g uidelines o f H .U.D. P olicies. Education Criminal J ustice

Westwood C ollege, A tlanta, G a.

December 2 013

[Date g raduated]

[Special a ward/accomplishment o r d egree m inor] Interests [Briefly l ist i nterests t hat m ight p ertain t o t he j ob y ou w ant.] References References a re a vailable o n r equest.